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Cobblestone Auto Spa

Country United States
State Arizona
City Cave Creek
Address 29650 N Tatum Blvd
Phone 480-513-7200

Cobblestone Auto Spa Reviews

  • Apr 17, 2018

ATTENTION PEOPLE: DO NOT USE COBBLESTONE AUTO SPA! I just had my car washed at the car wash posted below on Higley and Southern. I paid $35 plus tip , for a car wash detail, basically outside and interior, with a few extras. When I got in my car there was still coke spilled on the door,the dash was still Dusty, I still had Palo Verde blooms all over my floor and in the back of my seats, and I'm not even sure if they really vacuumed. Nothing was cleaned inside. When I went back and asked why the interior wasn't wiped down. They said they only wipe the dust off of the dash. I asked to speak with a manager. His name was Mike, didn't have manager on his shirt or anything like that. He was exceptionally rude, unpleasant, belligerent, and argumentative. He said they only dust with a dry cloth to wipe the dust off the dash. if I want it detailed they'll wash the doors and the console. And a detail cost $275 but they'll give me a discount today for $205 if I schedule it today.

They don't use a wet rag to wipe down your doors, your dash or your console. To me this is part of getting your car washed. I would recommend that you tell everybody and everyone you know do not use that car wash. They suck.

  • Feb 1, 2017

I had my 2012 BMW 650I washed at this location on Sunday 1-29-2017. After having my car washed, dried, and completed I looked it over and left. The car had been completed in the shade under their covered service area. After getting to the restaurant I was headed to, I got out of my car to notice I had scratches from the front bumper to the bank bumper on both sides from top of doot to bottom of door sill. They will not buff out and it appears my car went through the car wash with not enough water or the water was not working on the side brushes.

This is totally unacceptable. As the car wash was closed, I took it back the next day only for the manager to act surprised that this could ever happen at his car wash. They offered to buff the car for free, but that's all they could do. Tey even told me when I called coporate the next day that they really felt I was lying and didn't believe the damage happened at their car wash.

I drive a $100,000 car and believe me I keep it perfect. Everyone at the car wash knows me and how particular I am. Nonetheless, I now have to file the damage with my insurance company, pay the $1000 deductible, and hopefully sue the car wash or have my insurance company go after them for the damages it cost me out of pocket.

I would strongly advise against going to this location or any other under this company. If damage happens you can rest assure they will not accept responsibility nor help with repairs

Customer beware!

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