In January went in with broke front tooth, Decided to do bridge. Scheduled apt, Went in and did impressions and bone work to prep. Went in 1 week later had temp implant put in. Covid came. Went back in june to find out that the doc that started is no longer there. New dentist immediately did not like what was previously done. Tried to put in permanent bridge and did not fit or look even close. Doc and I decided not to install and ask for retake. meanwhile new temp installed ,1 day later temp fell out . went in 1 week later new temp . Fell out same day .
Tried calling to get sorted out and could not reach anyone in corporate. So i drove to tampa. Worked out a consult with new doc and thought we were moving forward and they referred me to new dentist for consult for what they started and would not pay.I decided not to go since it was completley out of pocket. They offered a partial refund. After that now they want to enlarge the bridge to 4 teeth and want me to pay more money. My insurance has paid in full and I paid 1800 out of pocket. They will not refund 100 percent. I have contacted the better business and tried calling them multiple times and no one will return my call.
Office staff did not explain or educate me in the potential for costs that which my insurance would not pay for prior to dental work done. They had me sign papers for deep cleaning for which Insurance states I was covered and then I received bill in the mail for additional fee. When in the office I was not told of ANY additional potential upcoming fees. After the fact, office staff claim that signature on file means that I agreed to additional fees which I DID NOT. Overcharges, extra fees, this company obviously is doing everything they can to cheat the customer and the system. They refuse to lower the rate. Disgusting.
I received dental services from COAST DENTAL on January 30, 2017 ( 8 months and counting). I thought the price charged ($647) was excessive since my dental plan with Cigna was much lower for these services.
I met with a Cigna representative and filed a complaint since this charges were well above the written agreement. The representative agreed and investigated the mattewr with Coast Dental.
The office manager of Coast Dental ( Pat) told me verbally that I had a refund coming that was over $400.00 and it would take 6 to 8 weeks to get this to me. I know that mistakes can be made by anyone. I was glad to see that they were planning to refund the money, although two months seemed to be an excessive amount of time to refund my HSA account.
The Coast Dental Office manager (Pat) said "I had the wrong billing numers in my computer" resulting in the mistake. Of course, I knew they were cheating me but I decided to let her save face. It is likely that they have done this to many customers and they did not elect to protest, investigate, and hold them accountable for this overbilling practice.
Several months passed by and I never received a refund on my HSA (Mastercard) account or by any other means. I statrted to openly express my discontent in their refusal to provide me with the stated refund. This should have been done instantly.
I had to call Cigna several times before they opened a formal investigation. After 30 days of hasseling Coast Dental they sent me a letter dated , July 21, 2017, stating that Coast Dental (Gretchen) agreed to only an overpayment of only $$313.00. No one justified the difference of the original amount that was over $400 (The office manager - Pat) and what Gretchen told Cigna. Grethen told Cigna that they would give a "Credit" to my account.
No one agreed to any credit. The understanding was that they overbilled me and a refund was to be provided to me within 6 to 8 weeks. They basically cheated me and had no intention of refunding anything from the very beginning.
Cigna called Coast Dental on July 31 and spoke again to the office manager (Pat). She told Cigna that they would "put in for a refund, but it might take an additional three months".
I was pretty upset at this this point, so I drove to Coast Dental (July 31, 2017) and confronted Pat directly and demanded my money be paid immediately. I complained about this incompetency of their office. I told Pat at Coast Dental that she had a week to address the situation before I hired an attorney and tacked on court and attorney fees to this bill. I demanded all my records and X-rays and left.
I received zero response from their organization. On August 17, 2017, a formal demand letter was sent from my attorney , by certified mail, demanding for this refund. They were given two weeks to respond. My attorney and I received no response as of October 30, 2017. This was 3 months since the last time Pat told Cigna, I would get a refund.
It was very clear at this point that they had no intention of returning any money ever.
I filed a small claims action in the Brevard County Court - Case # 05-2017-SC-48515 asking for the refund, court cost, attorney fees. The local Sherriff's office suggested that they would be severed this legal suit on or about Oct 25, 2017.
They have already admitted to me and Cigna that the refund is due, so this will be an easy judgement against their office for all the attorney fees and court cost on top of the original bill.
I had a major procedure done almost 2 months ago. Tooth extraction and two filed teeth to get a bridge done. All services were paid at front. However the Dentist went on maternity leave and whats left of my teeth its now getting decay, riddle, and painful. The doctor replacement does not want to finish the work. Temporary bridge came out and has been temporary place multiple times but does not worl. The small pieces of my teeth are now exposed to liquids and food. Now I have to suffer until my dentis decides to come back. I am in pain!!!! :( Been calling the office no response, full voicemail. Im afraid root canals may need to be done due to her negligence and not planning accordingly. Iam extremely upset
The dentist with bad teeth herself, she looked in my mouth and told me i have the worst teet and i don't brush my teeth she just made me feel like I've never been to a dentist I wear invisalign so for the dentist was very rude insuted me told me I did not brush my teeth and that she will teach me and I needed to purchase the right teeth brush and she chucko, I went for the teeth to be clean. My health insurance had Coast Dentalon the plan and the insurance paid for nothing. It was 91.00 ripoff the office give me a proposed tretment plan at the tune of 1961.00 and in order for them to clean my teeth it waould be 786.50 each tooth 982.00 it wwas crazy just to be told and no work I had to pay 91.00
WARNING!!! Coast Dental as a whole has ripped me off, They terminated My contract, stuck me with crooked Temps with voids at some bases on all upper teeth, the bridge is bowed out and very irritating, and they will not return my $9535 They began Sept 1rst and were suppose to be complete Oct 15th but only the bridges came in that were very large and that day without my consent or knowledge, as well as never asking me if I wanted gas shot me deep with needles and started over Oct 15th because it was not done properly the first time, Dr Carmin Brawely lied on my service log. To make matters worse I had extreme pain on #6 tooth prior to starting over from the Dr. over filing a good tooth and killing the nerve,
this tooth continued to have severe pain for several more weeks until it died, then on Nov 10th the teeth came in again but were so large they could not work with them, My next appointment was now Dec 3rd for crowns but they did not come in, it appears they never re ordered then after the giant ones on Nov 10th, corporate office Lisa Rodriguez terminated my contract Dec 4th because the girl doing my teeth quit and she said I was not happy with the giant teeth that came in on Nov 10th, the entire process was a nightmare from the second appointment on with on going Lies and ignorance, Complete nonsense of disbelief, if you are a gambler you go right ahead I dare you!!! This place is a disgrace to public service and health.
Coast Dental Reviews
In January went in with broke front tooth, Decided to do bridge. Scheduled apt, Went in and did impressions and bone work to prep. Went in 1 week later had temp implant put in. Covid came. Went back in june to find out that the doc that started is no longer there. New dentist immediately did not like what was previously done. Tried to put in permanent bridge and did not fit or look even close. Doc and I decided not to install and ask for retake. meanwhile new temp installed ,1 day later temp fell out . went in 1 week later new temp . Fell out same day .
Tried calling to get sorted out and could not reach anyone in corporate. So i drove to tampa. Worked out a consult with new doc and thought we were moving forward and they referred me to new dentist for consult for what they started and would not pay.I decided not to go since it was completley out of pocket. They offered a partial refund. After that now they want to enlarge the bridge to 4 teeth and want me to pay more money. My insurance has paid in full and I paid 1800 out of pocket. They will not refund 100 percent. I have contacted the better business and tried calling them multiple times and no one will return my call.
Office staff did not explain or educate me in the potential for costs that which my insurance would not pay for prior to dental work done. They had me sign papers for deep cleaning for which Insurance states I was covered and then I received bill in the mail for additional fee. When in the office I was not told of ANY additional potential upcoming fees. After the fact, office staff claim that signature on file means that I agreed to additional fees which I DID NOT. Overcharges, extra fees, this company obviously is doing everything they can to cheat the customer and the system. They refuse to lower the rate. Disgusting.
To Whom it may concern about Coast Dental,
I received dental services from COAST DENTAL on January 30, 2017 ( 8 months and counting). I thought the price charged ($647) was excessive since my dental plan with Cigna was much lower for these services.
I met with a Cigna representative and filed a complaint since this charges were well above the written agreement. The representative agreed and investigated the mattewr with Coast Dental.
The office manager of Coast Dental ( Pat) told me verbally that I had a refund coming that was over $400.00 and it would take 6 to 8 weeks to get this to me. I know that mistakes can be made by anyone. I was glad to see that they were planning to refund the money, although two months seemed to be an excessive amount of time to refund my HSA account.
The Coast Dental Office manager (Pat) said "I had the wrong billing numers in my computer" resulting in the mistake. Of course, I knew they were cheating me but I decided to let her save face. It is likely that they have done this to many customers and they did not elect to protest, investigate, and hold them accountable for this overbilling practice.
Several months passed by and I never received a refund on my HSA (Mastercard) account or by any other means. I statrted to openly express my discontent in their refusal to provide me with the stated refund. This should have been done instantly.
I had to call Cigna several times before they opened a formal investigation. After 30 days of hasseling Coast Dental they sent me a letter dated , July 21, 2017, stating that Coast Dental (Gretchen) agreed to only an overpayment of only $$313.00. No one justified the difference of the original amount that was over $400 (The office manager - Pat) and what Gretchen told Cigna. Grethen told Cigna that they would give a "Credit" to my account.
No one agreed to any credit. The understanding was that they overbilled me and a refund was to be provided to me within 6 to 8 weeks. They basically cheated me and had no intention of refunding anything from the very beginning.
Cigna called Coast Dental on July 31 and spoke again to the office manager (Pat). She told Cigna that they would "put in for a refund, but it might take an additional three months".
I was pretty upset at this this point, so I drove to Coast Dental (July 31, 2017) and confronted Pat directly and demanded my money be paid immediately. I complained about this incompetency of their office. I told Pat at Coast Dental that she had a week to address the situation before I hired an attorney and tacked on court and attorney fees to this bill. I demanded all my records and X-rays and left.
I received zero response from their organization. On August 17, 2017, a formal demand letter was sent from my attorney , by certified mail, demanding for this refund. They were given two weeks to respond. My attorney and I received no response as of October 30, 2017. This was 3 months since the last time Pat told Cigna, I would get a refund.
It was very clear at this point that they had no intention of returning any money ever.
I filed a small claims action in the Brevard County Court - Case # 05-2017-SC-48515 asking for the refund, court cost, attorney fees. The local Sherriff's office suggested that they would be severed this legal suit on or about Oct 25, 2017.
They have already admitted to me and Cigna that the refund is due, so this will be an easy judgement against their office for all the attorney fees and court cost on top of the original bill.
I had a major procedure done almost 2 months ago. Tooth extraction and two filed teeth to get a bridge done. All services were paid at front. However the Dentist went on maternity leave and whats left of my teeth its now getting decay, riddle, and painful. The doctor replacement does not want to finish the work. Temporary bridge came out and has been temporary place multiple times but does not worl. The small pieces of my teeth are now exposed to liquids and food. Now I have to suffer until my dentis decides to come back. I am in pain!!!! :( Been calling the office no response, full voicemail. Im afraid root canals may need to be done due to her negligence and not planning accordingly. Iam extremely upset
The dentist with bad teeth herself, she looked in my mouth and told me i have the worst teet and i don't brush my teeth she just made me feel like I've never been to a dentist I wear invisalign so for the dentist was very rude insuted me told me I did not brush my teeth and that she will teach me and I needed to purchase the right teeth brush and she chucko, I went for the teeth to be clean. My health insurance had Coast Dentalon the plan and the insurance paid for nothing. It was 91.00 ripoff the office give me a proposed tretment plan at the tune of 1961.00 and in order for them to clean my teeth it waould be 786.50 each tooth 982.00 it wwas crazy just to be told and no work I had to pay 91.00
WARNING!!! Coast Dental as a whole has ripped me off, They terminated My contract, stuck me with crooked Temps with voids at some bases on all upper teeth, the bridge is bowed out and very irritating, and they will not return my $9535 They began Sept 1rst and were suppose to be complete Oct 15th but only the bridges came in that were very large and that day without my consent or knowledge, as well as never asking me if I wanted gas shot me deep with needles and started over Oct 15th because it was not done properly the first time, Dr Carmin Brawely lied on my service log. To make matters worse I had extreme pain on #6 tooth prior to starting over from the Dr. over filing a good tooth and killing the nerve,
this tooth continued to have severe pain for several more weeks until it died, then on Nov 10th the teeth came in again but were so large they could not work with them, My next appointment was now Dec 3rd for crowns but they did not come in, it appears they never re ordered then after the giant ones on Nov 10th, corporate office Lisa Rodriguez terminated my contract Dec 4th because the girl doing my teeth quit and she said I was not happy with the giant teeth that came in on Nov 10th, the entire process was a nightmare from the second appointment on with on going Lies and ignorance, Complete nonsense of disbelief, if you are a gambler you go right ahead I dare you!!! This place is a disgrace to public service and health.