I was not informed that I could only book during off season unless I purchase or borrow a crazy amount of additional points . I was also told that I could travel all over the world, only to find out that most of the sites are booked through RCN Travel Agency who charges outlandish additional fees (much higher than the average travel agency). I tried to book a Disney Cruise, which Exploria stated would only require 75 of my Exploria points. I was told by RCN that my points would only be used for a small discount.
When I called Exploria Customer Service regarding possibly getting out of the contract, I was told that the buy-out clause requires me to pay, in addition to the $6000 I had already paid for the ownership, another $2000 plus. They also advised that I could sell the membership on my own, but in my opinion if I do that, I would be just as deceptive to someone else as they were to me. In other words, it appears that I am stuck with the Club Exploria Membership and outragious life-time fees!
Exploria Resorts sold me a 3 day 2 night stay in Orlando another 3 day 2 night stay in Daytona
the package also included 200 in hotel gift cards and tickets to a pirate show dinner
the first problem is the gift cards are not gift cards and were advertised as gift cards. they are coupons. but on the cards they say gift cards... even the website you use to redeem the coupons says gifts-cards. I was 100% mislead that these were gifts cards.
the second problem happened when i went to reserve the 3 day 2 night stay in daytona. Not only did it take over 30 phone calls and repeated emails to book the stay but when i finally was able to reserve the stay it took more than 3 weeks to confirm the hotel.
I called them Monday 9/07/15 and they told me i was staying at La Playa.
when i asked if I could change my check in date they said sure but it'll come with a 90 dollar fee..
i asked them if they could waive the fee and they said no if i needed to change the check in day i needed to do so 7 days in advance . the problem with that is i didn't know which hotel i was staying at until 24 hrs prior to checking in .
Club Exploria Reviews
I was not informed that I could only book during off season unless I purchase or borrow a crazy amount of additional points . I was also told that I could travel all over the world, only to find out that most of the sites are booked through RCN Travel Agency who charges outlandish additional fees (much higher than the average travel agency). I tried to book a Disney Cruise, which Exploria stated would only require 75 of my Exploria points. I was told by RCN that my points would only be used for a small discount.
When I called Exploria Customer Service regarding possibly getting out of the contract, I was told that the buy-out clause requires me to pay, in addition to the $6000 I had already paid for the ownership, another $2000 plus. They also advised that I could sell the membership on my own, but in my opinion if I do that, I would be just as deceptive to someone else as they were to me. In other words, it appears that I am stuck with the Club Exploria Membership and outragious life-time fees!
I just want what was promised to me.
Exploria Resorts sold me a 3 day 2 night stay in Orlando another 3 day 2 night stay in Daytona
the package also included 200 in hotel gift cards and tickets to a pirate show dinner
the first problem is the gift cards are not gift cards and were advertised as gift cards. they are coupons. but on the cards they say gift cards... even the website you use to redeem the coupons says gifts-cards. I was 100% mislead that these were gifts cards.
the second problem happened when i went to reserve the 3 day 2 night stay in daytona. Not only did it take over 30 phone calls and repeated emails to book the stay but when i finally was able to reserve the stay it took more than 3 weeks to confirm the hotel.
I called them Monday 9/07/15 and they told me i was staying at La Playa.
when i asked if I could change my check in date they said sure but it'll come with a 90 dollar fee..
i asked them if they could waive the fee and they said no if i needed to change the check in day i needed to do so 7 days in advance . the problem with that is i didn't know which hotel i was staying at until 24 hrs prior to checking in .