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report scam| Country | United States |
| State | Nevada |
| City | Las Vegas |
| Address | 6555 S Valley View Blvd Suite 500 |
| Phone | 1 702-997-7651 |
| Website | https://www.cloudcarpetonelasvegas.com/ |
Cloud Carpet One Floor & Home Reviews
Back in September of 2022 my contractor hired Cloud Carpet One to install some carpets I had purchased to replace existing damaged ones in a residential.
My contractor and I were looking to get this done smoothly without any issues and as such we paid Cloud Carpet One $4000 up front and provided all prep and logistics labor to them at our expense. We also had installation plans, photographs and details laid out and sent to them ahead of time so their crew would be able to perform their job with ease.
I had spent over $35,000 to ensure that this carpet install would go smoothly all Cloud Carpet One had to do was provide a crew with the expert flooring install. Cloud Carpet had to cancel the original scheduled install land push things over a week which we agreed even though it would cause my business and work a huge loss in income.
On the second install attempt, a carpet crew did show up but they had no clue where or what to do. I had to rush on site to re teach and explain all the plans and details. Their crew’s lead had no clue and called their office to ask for the plans which he should have been provided to from the office prior to starting. Originally, they had claimed they could do the job with flawless and “no visible seams”. After a few minutes later I believe he received the plans and then he had complained it was “too much to complete in one day”.
A long story short, they abandoned the job and called my contractor an hour later demanding more money. I was also informed that Cloud Carpet One’s employees had made some libelous and slanderous remarks about me which were at shock to me and totally fraudulent and unfounded.
Eventually my contractor and a friend took over the project at an additional unlawful expense to allow Cloud Carpet One to bring in a new carpet installation crew for a third attempt to finish what should have been done on the second attempt. The third crew did a poor job and did not honor their guarantee to properly install the carpet without any issues.
There were visible seams and incorrectly aligned patterns that will require additional carpet to be re-purchased and re-installed at an additional expense.
Cloud Carpet One has refused to return any of our calls or messages requesting for a remedy.