In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. This company does not have an ethical, responsible or respectful attitude towards its customers; it is not selling the quality that it promises.
Closet by Design of Orlando, states in its response to Better Business Bureau (Orlando) that they are happy to contact me to try again to resolve the unacceptable installation carried out by the company's professionals. This is just a cliché, as they never really volunteered to solve my problem!!! It is foolish to have to hear from them that they have already tried to find a solution to the problem that they themselves created due to incompetence and lack of respect toward their customers.
To state that I am unable to identify what exactly does not correspond between the agreed projects and what is currently built in my home is to try to transfer the burden of responsibility over to me. In the photos and videos attached the anti-professionalism and slop job carried out in the installation were proven.
It is absurd to say that I did not like the sliding doors that I chose, when the problem is not in the door model, but in the bad installation done by the company professionals. Mentioning that Closet by Design of Orlando, offered to replace the doors, this is a bad joke, as they want to offer other doors, but wanting me to pay for the measurement and installation error of these doors that are already paid, it would be much easy for the victimizer to make a mistake and force the victim still to have to pay for his action. It is total nonsense! This only makes me believe in the company's fairness and lack of consideration for its customers. From what I have already researched, it became very clear to me the standard used by this company, whenever they are targets of complaints, they try to evade their responsibilities. They emphasize only those who have been fortunate enough to have the facilities successful, but they do not mention the expressive number of people unhappy with their services.
How will I pay for this company's mistake? I have already paid the full amount of the project and installation! To have a better idea of ​​their slop job, the size of the cabinet opening is approximately 34 3/4” high, while the height of the closet slide doors is just over 32 ¼”, does that justify my having to pay more money to get incorrect measurements and unacceptable installation of bathroom cabinets? Would it be fair for me to have to pay for a service that they didn't even know how to measure the size of the doors properly and in the installation they did this horrible and poorly service? The company stated that for them it would not be fair to incur additional costs when they built exactly what was planned and agreed, this is a scam and the photos and videos prove my arguments. Now Closet by Design of Orlando wants the extra costs to be paid by me, I cannot believe in such a lack of ethics and disrespect for myself and other customers.
Attached, you found photos and videos of the problems with the installation of the bathroom cabinet. I'm sure they agreed, after reviewing the attached materials, that it is clearly unacceptable. As you can see in the photos and videos:
• There are large gaps visible between the drawers due to improper assembly or improper assembly;
• There is an unfinished edge / scratch on the workbench that is inconsistent with the quality of the promised work;
• The upper sliders are clearly smaller in relation to the opening, leaving large openings on all sides of the doors;
• The entire cabinet is not levered and installed at an angle;
• The upper doors are not parallel and leave a large gap seen from the side.
I am sure that this is not the type of work that you would accept in your home and does not represent the quality that the company promises to deliver to its customers.
Since Closet by Design wants me to have to show exactly what is different from the drawings, the photos and videos speak for themselves. They are still sarcastic when they say, "If that were the case." I never saw such absurdity!
Closet by Design now claims that I am trying to hinder resolution with countless accusations (on social media), including representatives lying to me, laughing in my face (on the phone), doing a very sloppy job, etc. It all happened! I am not a liar, unlike you who do not comply with what you are selling. I believe that this is very little, you shouldn't even be working in the closet market, it is a shame that a company that advertises, talks, sells and in the end, delivers such a sloppy job and poor quality such as my closet. And if I am posting all of this on social networks, it is so that future customers do not experience what I am experiencing with you, this is called an act of citizenship. But I don't think you should know the meaning of this word, do you?
You like to put yourself in the role of victims, but of victims you have nothing. It is unacceptable what you say, saying: “We want to help the client in the best possible way, but if we do not reach a specific agreement on the real concerns she has, I am not sure how we can help.” You know very well how to reach an agreement; I do not want anything that is not mine, just the guarantee of my rights as a customer. You should put your hand on your conscience, if you have one, and ensure a correct and quality installation, the quality that you promise to deliver.
The accusation you mention in your reply is frivolous and disproportionate to the truth: "Remember that we have also suffered two insufficient funds checks with this client so far." You forgot to say that the total value of the closet is already paid, and that this lack of funds mentioned by you was because I withdrew the check for you to get this slop job done by your company, I never refused to pay my debts or obligations, unlike you who do not fulfill what you sell or disclose, not to mention that I paid 50% in advance and the other 50% was withdrawn from my bank account without my authorization. It is worth mentioning, that you made an unauthorized (fraudulent) charge on my debit card, when I withdrew the check to solve this unacceptable problem. Even so, you went there and withdrew money from my account without my authorization and without solving my problem. It is foolish to say that I did not intend to pay for the project in full, I only held up the check to comply with the agreed. Something that has not been done until now.
Finally, I am not happy with the response from Closet by Design of Orlando, I feel that they are trying to make themselves victims, something that they are not, the victim here is me, deceived by Closet by Design of Orlando, this company likes to manipulate the situation they create themselves. This company sold me illusion to the contrary of quality; I paid fully for the services that were not professionally delivered, a totally sloppy job, without the quality that they promise.
I hope that now with the photos and videos, we can solve this quickly and in a friendly way. Feel free to call me to discuss how you intend to solve these problems. I look forward to hearing from you to schedule an appointment to resolve these installation issues as soon as possible.
Closets by Design Reviews
In response to Closet by Design of Orlando, I want to make the necessary reservations and observations so that I can fully demonstrate how this company has no interest in solving the problem caused by the low quality that they are offering to its customers, also I would like to denote the sheer lack of professionalism in this company. This company does not have an ethical, responsible or respectful attitude towards its customers; it is not selling the quality that it promises.
Closet by Design of Orlando, states in its response to Better Business Bureau (Orlando) that they are happy to contact me to try again to resolve the unacceptable installation carried out by the company's professionals. This is just a cliché, as they never really volunteered to solve my problem!!! It is foolish to have to hear from them that they have already tried to find a solution to the problem that they themselves created due to incompetence and lack of respect toward their customers.
To state that I am unable to identify what exactly does not correspond between the agreed projects and what is currently built in my home is to try to transfer the burden of responsibility over to me. In the photos and videos attached the anti-professionalism and slop job carried out in the installation were proven.
It is absurd to say that I did not like the sliding doors that I chose, when the problem is not in the door model, but in the bad installation done by the company professionals. Mentioning that Closet by Design of Orlando, offered to replace the doors, this is a bad joke, as they want to offer other doors, but wanting me to pay for the measurement and installation error of these doors that are already paid, it would be much easy for the victimizer to make a mistake and force the victim still to have to pay for his action. It is total nonsense! This only makes me believe in the company's fairness and lack of consideration for its customers. From what I have already researched, it became very clear to me the standard used by this company, whenever they are targets of complaints, they try to evade their responsibilities. They emphasize only those who have been fortunate enough to have the facilities successful, but they do not mention the expressive number of people unhappy with their services.
How will I pay for this company's mistake? I have already paid the full amount of the project and installation! To have a better idea of ​​their slop job, the size of the cabinet opening is approximately 34 3/4” high, while the height of the closet slide doors is just over 32 ¼”, does that justify my having to pay more money to get incorrect measurements and unacceptable installation of bathroom cabinets? Would it be fair for me to have to pay for a service that they didn't even know how to measure the size of the doors properly and in the installation they did this horrible and poorly service? The company stated that for them it would not be fair to incur additional costs when they built exactly what was planned and agreed, this is a scam and the photos and videos prove my arguments. Now Closet by Design of Orlando wants the extra costs to be paid by me, I cannot believe in such a lack of ethics and disrespect for myself and other customers.
Attached, you found photos and videos of the problems with the installation of the bathroom cabinet. I'm sure they agreed, after reviewing the attached materials, that it is clearly unacceptable. As you can see in the photos and videos:
• There are large gaps visible between the drawers due to improper assembly or improper assembly;
• There is an unfinished edge / scratch on the workbench that is inconsistent with the quality of the promised work;
• The upper sliders are clearly smaller in relation to the opening, leaving large openings on all sides of the doors;
• The entire cabinet is not levered and installed at an angle;
• The upper doors are not parallel and leave a large gap seen from the side.
I am sure that this is not the type of work that you would accept in your home and does not represent the quality that the company promises to deliver to its customers.
Since Closet by Design wants me to have to show exactly what is different from the drawings, the photos and videos speak for themselves. They are still sarcastic when they say, "If that were the case." I never saw such absurdity!
Closet by Design now claims that I am trying to hinder resolution with countless accusations (on social media), including representatives lying to me, laughing in my face (on the phone), doing a very sloppy job, etc. It all happened! I am not a liar, unlike you who do not comply with what you are selling. I believe that this is very little, you shouldn't even be working in the closet market, it is a shame that a company that advertises, talks, sells and in the end, delivers such a sloppy job and poor quality such as my closet. And if I am posting all of this on social networks, it is so that future customers do not experience what I am experiencing with you, this is called an act of citizenship. But I don't think you should know the meaning of this word, do you?
You like to put yourself in the role of victims, but of victims you have nothing. It is unacceptable what you say, saying: “We want to help the client in the best possible way, but if we do not reach a specific agreement on the real concerns she has, I am not sure how we can help.” You know very well how to reach an agreement; I do not want anything that is not mine, just the guarantee of my rights as a customer. You should put your hand on your conscience, if you have one, and ensure a correct and quality installation, the quality that you promise to deliver.
The accusation you mention in your reply is frivolous and disproportionate to the truth: "Remember that we have also suffered two insufficient funds checks with this client so far." You forgot to say that the total value of the closet is already paid, and that this lack of funds mentioned by you was because I withdrew the check for you to get this slop job done by your company, I never refused to pay my debts or obligations, unlike you who do not fulfill what you sell or disclose, not to mention that I paid 50% in advance and the other 50% was withdrawn from my bank account without my authorization. It is worth mentioning, that you made an unauthorized (fraudulent) charge on my debit card, when I withdrew the check to solve this unacceptable problem. Even so, you went there and withdrew money from my account without my authorization and without solving my problem. It is foolish to say that I did not intend to pay for the project in full, I only held up the check to comply with the agreed. Something that has not been done until now.
Finally, I am not happy with the response from Closet by Design of Orlando, I feel that they are trying to make themselves victims, something that they are not, the victim here is me, deceived by Closet by Design of Orlando, this company likes to manipulate the situation they create themselves. This company sold me illusion to the contrary of quality; I paid fully for the services that were not professionally delivered, a totally sloppy job, without the quality that they promise.
I hope that now with the photos and videos, we can solve this quickly and in a friendly way. Feel free to call me to discuss how you intend to solve these problems. I look forward to hearing from you to schedule an appointment to resolve these installation issues as soon as possible.