Ordered a clock kit from clockkit.com, they charged my account right away. I actually did receive the product, at least part of it. The kit was not complete. The pieces needed to actually assemble the clock were missing, so could not put the clock together. But even if I could, the hands were bent and crooked, which would not let the hands move around the clock, even if I could put it together. Since the hands were so narrow and long, trying to bend back into shape did not work.
I read that they had a good warranty/return policy so I returned the clock, as it was of absolutely no use to me with missing pieces and bent, along with a copy of my email that was previously sent to them explaining the situation. I have tried several times to call, many times to email, but have rec'd absolutely no response as to issuing a refund for the kit.
I ordered a clock kit for a gift I was making on 2/9/2018. Sounds like the same complaint everyone has on here--they charged me right away and then sent me an email saying my order was "Awaiting Shipment." I have sent numerous emails asking for a status update, to no avail. I have called several times and left messages on their "google voice." Nothing has been returned. I have filled out a complaint on the NJ Dept of Consumer Affairs to see if I can get some action on their part. This is ridiculous, and appears to be commonplace for this business. I would avoid at all costs.
Ordered 7 clock high torque clock movements and different size hands. Received package a week after placing order. I received most of the hands, 1 was missing 1 hour hand and received no clock movements.
On the delivery ticket it was marked that the clock movements were back ordered and would be shipped in 1 week. I waited over a week, I sent a message through my account on their website. I did not receive any communication. 2 days later I called, they use google phone (whatever that means) left a message. I have sent multiple emails.
According to my account on the website they have it as being "shipped". It is not complete, I did not receive the back ordered clock movements. I am building clocks for Christmas presents so I was forced to order the clock movements through another company so that I could finish the clocks in time for Christmas.
I was under the impression that you are not to be billed until the product is shipped. Not sure what is going on with this company but they are not a reputable company to do business with.
DO NOT DO BUSINESS WITH THIS COMPANY! While they seem to have good products and prices they do not deliver at all and have never replied to any of my emails or voice messages. They use some google service to hide behind as they never answer a phone call.
We tried to purchase 11 clock motors and the hardware from them, a simple order to see if we wanted to start using them, for a cost of around $60 and the only option was expedited shipping for $22 which is on the high side but we needed the order quickly so went ahead. The charge was immediately applied to our card but after a couple of days we did not receive the promised shipping notification and checked their website, which showed the shipment was still pending. We emailed asking if there was a problem but received no response, a day later we called and left a message but again no response after several attempts to contact them without any response and our order still showing it had not shipped we had to contact Visa to dispute the charge.
It is a real shame it came to this, we were hoping to work with them as we sell 100s of clocks yearly but with this level of incompetence they have made it impossible to do business with them.
ORDERED 3/13/16. NOW 5/2/16. THEY HAVE NEVER REACHED OUT TO ME (BUT THEY DID CHARGE MY CREDIT CARD). I FINALLY GOT A RESPONSE AFTER NUMEROUS CALLS AND EMAILS. BUT ONLY GOT AN EXCUSE. AVOID DEALING WITH.....LIFE'S TOO SHORT.
As others have reported I ordered a clock kit which I was going to build for Christmas but it hasn't arrived and I can get no response either via phone or email from the company. My CC was charged immediately and an email was received stating that the kit was "awaiting shipment" but this was 2 weeks ago and as I previously stated repeated attempts to contact the company have failed.
Clockkit.com Reviews
Scam
Total scam. My paid order was never delivered. They never returned my many phone calls and email. Beware!
Ordered a clock kit from clockkit.com, they charged my account right away. I actually did receive the product, at least part of it. The kit was not complete. The pieces needed to actually assemble the clock were missing, so could not put the clock together. But even if I could, the hands were bent and crooked, which would not let the hands move around the clock, even if I could put it together. Since the hands were so narrow and long, trying to bend back into shape did not work.
I read that they had a good warranty/return policy so I returned the clock, as it was of absolutely no use to me with missing pieces and bent, along with a copy of my email that was previously sent to them explaining the situation. I have tried several times to call, many times to email, but have rec'd absolutely no response as to issuing a refund for the kit.
I ordered a clock kit for a gift I was making on 2/9/2018. Sounds like the same complaint everyone has on here--they charged me right away and then sent me an email saying my order was "Awaiting Shipment." I have sent numerous emails asking for a status update, to no avail. I have called several times and left messages on their "google voice." Nothing has been returned. I have filled out a complaint on the NJ Dept of Consumer Affairs to see if I can get some action on their part. This is ridiculous, and appears to be commonplace for this business. I would avoid at all costs.
Ordered 7 clock high torque clock movements and different size hands. Received package a week after placing order. I received most of the hands, 1 was missing 1 hour hand and received no clock movements.
On the delivery ticket it was marked that the clock movements were back ordered and would be shipped in 1 week. I waited over a week, I sent a message through my account on their website. I did not receive any communication. 2 days later I called, they use google phone (whatever that means) left a message. I have sent multiple emails.
According to my account on the website they have it as being "shipped". It is not complete, I did not receive the back ordered clock movements. I am building clocks for Christmas presents so I was forced to order the clock movements through another company so that I could finish the clocks in time for Christmas.
I was under the impression that you are not to be billed until the product is shipped. Not sure what is going on with this company but they are not a reputable company to do business with.
DO NOT DO BUSINESS WITH THIS COMPANY! While they seem to have good products and prices they do not deliver at all and have never replied to any of my emails or voice messages. They use some google service to hide behind as they never answer a phone call.
We tried to purchase 11 clock motors and the hardware from them, a simple order to see if we wanted to start using them, for a cost of around $60 and the only option was expedited shipping for $22 which is on the high side but we needed the order quickly so went ahead. The charge was immediately applied to our card but after a couple of days we did not receive the promised shipping notification and checked their website, which showed the shipment was still pending. We emailed asking if there was a problem but received no response, a day later we called and left a message but again no response after several attempts to contact them without any response and our order still showing it had not shipped we had to contact Visa to dispute the charge.
It is a real shame it came to this, we were hoping to work with them as we sell 100s of clocks yearly but with this level of incompetence they have made it impossible to do business with them.
AVOID SELLER
ORDERED 3/13/16. NOW 5/2/16. THEY HAVE NEVER REACHED OUT TO ME (BUT THEY DID CHARGE MY CREDIT CARD). I FINALLY GOT A RESPONSE AFTER NUMEROUS CALLS AND EMAILS. BUT ONLY GOT AN EXCUSE. AVOID DEALING WITH.....LIFE'S TOO SHORT.
awaiting shipment
ordered 11-30-15, charged my account 12-3-15, received product 1-11-16
tried numerous times to reach company....no response
in my LONG awaited order
1. no directions
2. numbers smashed
3. clock arm bent
no awaiting the company's response....wish me luck
As others have reported I ordered a clock kit which I was going to build for Christmas but it hasn't arrived and I can get no response either via phone or email from the company. My CC was charged immediately and an email was received stating that the kit was "awaiting shipment" but this was 2 weeks ago and as I previously stated repeated attempts to contact the company have failed.