I recently took my 2010 Mercedes in to have a tire patched on 3/31/16 at a local Walmart Service Center. I did some shopping in the store and when finished, came back to pay my bill for the service. I checked out the tire, it looked good (although is was over inflated by 9PSI) and went on my way to my house. When I got home, I tried to open my door and realized my door handle was broken. Not broken as in snapped off, but broken as in someone had pulled abnormally hard on the inside driver handle and in effect, it disconnected something internally. Thus resulting in the driver having to roll down the window and open the door from the outside each time you try to get out of the car. I immediately headed back for the store, called and asked for a manager. I spoke with a Melanie who claimed to be a manager. She was very pleasant and willing to listen to my complaint. I informed her I was on my way to the store and she could examine it herself, and maybe we could speak with the individual who drove the car on/off the dock. When I arrived at the service center it was around closing time so Melanie came out and checked out the handle. I explained how when I dropped the car off, the handle worked perfectly fine, and when I picked the car up, it was no longer working. Melanie explained to me that they kept a log for each vehicle and there is a QC check where anything that is wrong/broken/not working properly with the car is documented. She said there was no mention of the handle on the log. She then assured me Walmart takes care of their customers and Walmart would cover the damage. She said it was a little late and that they couldn't do much that evening, but to call in the morning and ask for "Eric, service manager of TLE, and he will get you taken care of." I then thanked Melanie for all her help and I went on my way.
The next morning I called and asked for Eric. I was able to get him on the phone and explained who I was and asked where we need to go from here. From the very moment I spoke with Eric, he was very rude and said there was no way they did this. Over the previous evening I had some time to think on this and how I could prove I wasn't just some guy trying to pull one over on Walmart to get my car fixed. I asked him to check out the cameras (as there are cameras at every angle of the service center, able to see the entire parking lot) and see how I got out of the car when I dropped it off, and then how his employee got out of the car when he parked it after completing service. He said he would check it out and I could bring the car up Saturday for him to examine it.
Saturday when I arrived Eric came out, I asked him about the cameras and he said he could see that the employee had to roll down the window to get out of the car after service but when I first parked the car in the lot, "there was a glare, I couldn't really tell." I said ok, well come look at the handle. He might have looked for about 3 seconds, and said, "well this wasn't our fault, this was a timing issue." He then told me Walmart would not be responsible, with a very unprofessional demeanor.
I knew I was getting nowhere with Eric, so I asked if there was someone else I could speak with, another manager perhaps. Chastity I believe, came out and looked at the car and did not have much to say. I believe she said, “how do we know this was not already broken?” And I then explained the cameras. She asked Eric who, again said, “there is a glare.” After a little more conversation she told me we would have to let claims handle this and decide. Eric took my name, address and phone number and told me to leave his store.
This is not a timing issue as Eric provided as excuse. A handle just does not break. It is not a belt fan or a headlight that would go out because of timing. A handle will only break due to negligence. The fact is, this happened while in Walmart’s possession and Walmart should take responsibility.
A couple days later I was contacted by Wes Holliday, of CMIW. He informed me "unfortunately this would not be something they would take care of." I asked him if he was able to watch the videos and he informed me there was only one and it was the employee getting out of the car and having to roll the window down. But that there was no way to prove they did this. I informed him there should be another video of me getting out of the car where he can clearly see I did not roll down the window to get out. He then told me "I do not care if we did break the handle, we are not going to fix it." This blew my mind that he would say this. I said wow I really cant believe you would say you dont care if Walmart broke it. I asked if he had a manager or anyone else I could speak with. He informed he "I am the one working this claim." I said I understand but I would like to speak with a supervisor and he then restated " I am the one working this claim." I asked a third time and he then hung up on me. This was extremely unprofessional. I could not believe as a cusotmer I was treated this way. Shortly there after I called back and asked to speak with his manager, a different agent transferred me to who she claimed was Wes' manager. Of course I got an answering machine so I left a voicemail.
Basically this CMIW company is a joke. They are owned by Walmart and the only company they do claims for is Walmart. It seems to be impossible to have a claim approved by them.
As a customer when you bring your vehicle in for normal maintenance, you would never expect something like this to happen, and if it does, you would believe in the integrity of the company to take care of it. Does anyone have any advice as to where I can go from here? I really do not want to give up on this and I feel like there is no winning when the claims company is working for Walmart..
Long story, semi short...Walmart did an oil change on my vehicle. They ended up leaving the old gasket on, after removing the oil filter, and placed new filter on top. This "double gasket" resulted in an oil leak, which eventually "busted" on the highway, spraying oil all over the bottom of my truck and causing the engine to lock up immediatey. I had car towed to dealership which relayed the info to me.
I called up David, the auto manager at the Walmart I use, explained what happened and asked that he call delership to talk with Mike, my mechanic. He looks up my work order on the computer and says he will call immdeiately. SIX days later, the dealership calls and says they haven't heard from David, so I call him. He says, oh we called but got disconnected when they tried to transfer me. And he decides to never call them OR me, as he clearly felt the situation would disappear.
2 days later I get notice that Walmart has come by to take pictures of the vehicle. One day after that, I get a VM from Melba Ferguson, the adjuster for CMIW. She laves message at 11:28, I return call and leave VM at 1:15. Skip ahead TWO WEEKS and despite more than 25 attempts by email and phone, she NEVER contacts me. On that afternoon, I file with Texas Department of Insurance, BBB, and Attorney General of Texas' office. Amazingly, she emails the NEXT morning. This is where it gets good...
She asks if I have a recipt or work order because they can't find one. I say, no, but David definitely found the work order when I was on the phone with him and read it to me. Then she says, "Well, it was entered into the computer but never pt through as completed." That's not my problem, I'm thinking. I ask her to look at the videotapes, which David said would be part of the process anyways. Keep in mind, he read the work order to me, is manager, and knows when the work was done from the computer. She claims that "the camera footage does not go back that far."
She says she is simply waiting for the pictures of my car to arrive before making a decision. First time she has talked to me in the 3 weeks my car was in the shop while I pay for rental cars and she does nothing. She takes ONE day, to send a denial letter stating, no eveidence was provided showing Walmarts negligence in my "alleged damages". I ask for what evidence does she need...she has a work order showing I got the workdone there, she has pictures showing my car covered in oil, with the oil filter that THEY put on top of old gasket, she has my car at the dealership, with a mechanics statement on what he found the cause and result of the leak to be. Iasked her again through email, what evidence do you need and now she ignores my messages.
She is defitely not going through the process fairly or timely. She is stalling and denying in order to save the King of retail a few bucks, rather than do the right thing and protect the customers which shop there and trust their services.
Even if they did deny liability, she has shown this is a 2 day "process" yet it has stretched to a MONTH because of their inactivity, and now say they cant even pay for the difference in how long I SHOULD have needed my rental, vs. the time I actually had it. Total RIP OFF and bad faith insurance company.
Claim Management Inc. denied an obvious claim against walmart that damaged my car's engine by overfilling it with oil based on the statement of the Walmart technician that did it and a video tape how the same technician mesures the oil level without showing the actual oil level in the engine. The cost to mitigate was $400 . The Claim Managent insists that it was done but Walmart , Since smoke from the car appeared 3 min after i left Walmart where the oil was changed or rather overfilled, claim managenet implies that I was the one who did it. MFs and rare scumbacks. Dustin or Carl or whoever you are, yyour mother should ashamed of yourself. If you are forced by yoir comany to do that s**t to people , then quit this job!
I am 72 and as I was going to the car I fell flat on my face. My mouth was bleeding, My left left arm was stiff and I could hardly move it. I found out my knee
was scratched and hurt when I got home. I went to the hospital to make sure nothing was broken. For the next month I had trouble doing every day activities
without help. When the accident happen I filled out a report and took the manager to see exactly where I fell.
Claims office called as well. What I did not know was the associate was going on sick leave. After a month of no contact and 3 calls and emails I called
to find out status. I was told the associate had denyed my case before she went on sick leave. She did not even have my $2600 hospital bill. She just cleared
her desk off before she went on leave.. I got a letter of denial after I called and asked and found out that she simply took the easy way out.
I was lied to by Claims Management Inc. The insurance company for Walmart. I got food poisoning from some expired candy I purchased and they denied my claim based on my ER report saying Acute Food Sensitivity Gastroenteritis and not food poisoning and that at the time Walmart claimed no more expired candy was found. I had to wait a whole month for that denial. After speaking with the claims adjuster, I didn't like the decision. So I spoke with the supervisor who told me that because no more candy was found Walmart couldn't be held liable.
On May 4th I returned to the same store to find 5 more bags of expired candy with one if them being the same date as the ine that made me ill. After finding more candy a whole month after my first purchase I called to have claim reopened based on my findings at the store. May 9th the adjuster had the store security to check for more candy. She called me back to let me know they did find more expired candy and there is a stocking issue and she would be making a courtesy pay on the claim. She was out due to illness so another adjuster took the claim and has yet again denied my claim telling me that the other adjuster never said any of that to me.
I have tons and tons of notes,phone records and emails that prove that she did tell me that. She asked for my medical bills and a medical release which I asked aboutbthe need to have it again and she already had it from the start of the claim back on April 30th. They can't figure out if my claim is a product liability, a medical or bodily injury! It has been all 3 of them except the courtesy pay that I was called and told that's what she would be offering.
The worst part is that the new adjuster had an attitude from the beginning and mentioned was I looking for some sort of finder's fee for finding the expired candy? But told me on today that they don't do courtesy pays or finder's fees. It has been a nightmare. If you ever get sick from anything from Walmart's negilence of having unsafe products to purchase in their store make sure that it's all documented. They will try their best to discredit you and lie to you like they are going to pay your claim but its all a lie! Its a scam
On June 5, 2016, I fell while at the Wal-Mart store in Pleasanton, Texas. I was in the infants section and slipped on a strawberry. My head bounced on the concrete floor twice. The strawberry was found not to have come from my cart by an employee. There were witnesses that it was an accident. Store employees never offered to seek medical assistance or even ask me to go to the ER. After several attempts to get in touch with store management after the fall and a visit to the ER, I was able to get some one to file a claim.
A letter was even sent to Store #757 management with no reponse. That was on June 21, 2016. I have supplied them with copies of my documents and have continously been put on hold regarding getting this settled. Repeated emails and calls to Latisha Neal, the claims manager, have gone unanswered. I have asked her supervisor that is supposedly reviewing the case since the end of July to call me and that person has not returned emails or calls. I have now called Wal-Mart company customer service and reported this employee and CMI's failure to return communication with me.
I was not asking Wal-Mart to pay the entire medical bills to the ER just my portion since the rest was placed on my insurance. I am looking for an attorney to now handle the case and I plan to seek the entire costs of the medical bills plus additional because I am still suffering from the injuries from the fall.
Wal-Mart and CMI are so not about the customer service and it is sad that these companies treat customers like this.
Claims Management, Inc. Reviews
I recently took my 2010 Mercedes in to have a tire patched on 3/31/16 at a local Walmart Service Center. I did some shopping in the store and when finished, came back to pay my bill for the service. I checked out the tire, it looked good (although is was over inflated by 9PSI) and went on my way to my house. When I got home, I tried to open my door and realized my door handle was broken. Not broken as in snapped off, but broken as in someone had pulled abnormally hard on the inside driver handle and in effect, it disconnected something internally. Thus resulting in the driver having to roll down the window and open the door from the outside each time you try to get out of the car. I immediately headed back for the store, called and asked for a manager. I spoke with a Melanie who claimed to be a manager. She was very pleasant and willing to listen to my complaint. I informed her I was on my way to the store and she could examine it herself, and maybe we could speak with the individual who drove the car on/off the dock. When I arrived at the service center it was around closing time so Melanie came out and checked out the handle. I explained how when I dropped the car off, the handle worked perfectly fine, and when I picked the car up, it was no longer working. Melanie explained to me that they kept a log for each vehicle and there is a QC check where anything that is wrong/broken/not working properly with the car is documented. She said there was no mention of the handle on the log. She then assured me Walmart takes care of their customers and Walmart would cover the damage. She said it was a little late and that they couldn't do much that evening, but to call in the morning and ask for "Eric, service manager of TLE, and he will get you taken care of." I then thanked Melanie for all her help and I went on my way.
The next morning I called and asked for Eric. I was able to get him on the phone and explained who I was and asked where we need to go from here. From the very moment I spoke with Eric, he was very rude and said there was no way they did this. Over the previous evening I had some time to think on this and how I could prove I wasn't just some guy trying to pull one over on Walmart to get my car fixed. I asked him to check out the cameras (as there are cameras at every angle of the service center, able to see the entire parking lot) and see how I got out of the car when I dropped it off, and then how his employee got out of the car when he parked it after completing service. He said he would check it out and I could bring the car up Saturday for him to examine it.
Saturday when I arrived Eric came out, I asked him about the cameras and he said he could see that the employee had to roll down the window to get out of the car after service but when I first parked the car in the lot, "there was a glare, I couldn't really tell." I said ok, well come look at the handle. He might have looked for about 3 seconds, and said, "well this wasn't our fault, this was a timing issue." He then told me Walmart would not be responsible, with a very unprofessional demeanor.
I knew I was getting nowhere with Eric, so I asked if there was someone else I could speak with, another manager perhaps. Chastity I believe, came out and looked at the car and did not have much to say. I believe she said, “how do we know this was not already broken?” And I then explained the cameras. She asked Eric who, again said, “there is a glare.” After a little more conversation she told me we would have to let claims handle this and decide. Eric took my name, address and phone number and told me to leave his store.
This is not a timing issue as Eric provided as excuse. A handle just does not break. It is not a belt fan or a headlight that would go out because of timing. A handle will only break due to negligence. The fact is, this happened while in Walmart’s possession and Walmart should take responsibility.
A couple days later I was contacted by Wes Holliday, of CMIW. He informed me "unfortunately this would not be something they would take care of." I asked him if he was able to watch the videos and he informed me there was only one and it was the employee getting out of the car and having to roll the window down. But that there was no way to prove they did this. I informed him there should be another video of me getting out of the car where he can clearly see I did not roll down the window to get out. He then told me "I do not care if we did break the handle, we are not going to fix it." This blew my mind that he would say this. I said wow I really cant believe you would say you dont care if Walmart broke it. I asked if he had a manager or anyone else I could speak with. He informed he "I am the one working this claim." I said I understand but I would like to speak with a supervisor and he then restated " I am the one working this claim." I asked a third time and he then hung up on me. This was extremely unprofessional. I could not believe as a cusotmer I was treated this way. Shortly there after I called back and asked to speak with his manager, a different agent transferred me to who she claimed was Wes' manager. Of course I got an answering machine so I left a voicemail.
Basically this CMIW company is a joke. They are owned by Walmart and the only company they do claims for is Walmart. It seems to be impossible to have a claim approved by them.
As a customer when you bring your vehicle in for normal maintenance, you would never expect something like this to happen, and if it does, you would believe in the integrity of the company to take care of it. Does anyone have any advice as to where I can go from here? I really do not want to give up on this and I feel like there is no winning when the claims company is working for Walmart..
Long story, semi short...Walmart did an oil change on my vehicle. They ended up leaving the old gasket on, after removing the oil filter, and placed new filter on top. This "double gasket" resulted in an oil leak, which eventually "busted" on the highway, spraying oil all over the bottom of my truck and causing the engine to lock up immediatey. I had car towed to dealership which relayed the info to me.
I called up David, the auto manager at the Walmart I use, explained what happened and asked that he call delership to talk with Mike, my mechanic. He looks up my work order on the computer and says he will call immdeiately. SIX days later, the dealership calls and says they haven't heard from David, so I call him. He says, oh we called but got disconnected when they tried to transfer me. And he decides to never call them OR me, as he clearly felt the situation would disappear.
2 days later I get notice that Walmart has come by to take pictures of the vehicle. One day after that, I get a VM from Melba Ferguson, the adjuster for CMIW. She laves message at 11:28, I return call and leave VM at 1:15. Skip ahead TWO WEEKS and despite more than 25 attempts by email and phone, she NEVER contacts me. On that afternoon, I file with Texas Department of Insurance, BBB, and Attorney General of Texas' office. Amazingly, she emails the NEXT morning. This is where it gets good...
She asks if I have a recipt or work order because they can't find one. I say, no, but David definitely found the work order when I was on the phone with him and read it to me. Then she says, "Well, it was entered into the computer but never pt through as completed." That's not my problem, I'm thinking. I ask her to look at the videotapes, which David said would be part of the process anyways. Keep in mind, he read the work order to me, is manager, and knows when the work was done from the computer. She claims that "the camera footage does not go back that far."
She says she is simply waiting for the pictures of my car to arrive before making a decision. First time she has talked to me in the 3 weeks my car was in the shop while I pay for rental cars and she does nothing. She takes ONE day, to send a denial letter stating, no eveidence was provided showing Walmarts negligence in my "alleged damages". I ask for what evidence does she need...she has a work order showing I got the workdone there, she has pictures showing my car covered in oil, with the oil filter that THEY put on top of old gasket, she has my car at the dealership, with a mechanics statement on what he found the cause and result of the leak to be. Iasked her again through email, what evidence do you need and now she ignores my messages.
She is defitely not going through the process fairly or timely. She is stalling and denying in order to save the King of retail a few bucks, rather than do the right thing and protect the customers which shop there and trust their services.
Even if they did deny liability, she has shown this is a 2 day "process" yet it has stretched to a MONTH because of their inactivity, and now say they cant even pay for the difference in how long I SHOULD have needed my rental, vs. the time I actually had it. Total RIP OFF and bad faith insurance company.
Claim Management Inc. denied an obvious claim against walmart that damaged my car's engine by overfilling it with oil based on the statement of the Walmart technician that did it and a video tape how the same technician mesures the oil level without showing the actual oil level in the engine. The cost to mitigate was $400 . The Claim Managent insists that it was done but Walmart , Since smoke from the car appeared 3 min after i left Walmart where the oil was changed or rather overfilled, claim managenet implies that I was the one who did it. MFs and rare scumbacks. Dustin or Carl or whoever you are, yyour mother should ashamed of yourself. If you are forced by yoir comany to do that s**t to people , then quit this job!
RATE 1 STAR FELL ON PAVEMENT THAT WAS UNEVEN
I am 72 and as I was going to the car I fell flat on my face. My mouth was bleeding, My left left arm was stiff and I could hardly move it. I found out my knee
was scratched and hurt when I got home. I went to the hospital to make sure nothing was broken. For the next month I had trouble doing every day activities
without help. When the accident happen I filled out a report and took the manager to see exactly where I fell.
Claims office called as well. What I did not know was the associate was going on sick leave. After a month of no contact and 3 calls and emails I called
to find out status. I was told the associate had denyed my case before she went on sick leave. She did not even have my $2600 hospital bill. She just cleared
her desk off before she went on leave.. I got a letter of denial after I called and asked and found out that she simply took the easy way out.
I was lied to by Claims Management Inc. The insurance company for Walmart. I got food poisoning from some expired candy I purchased and they denied my claim based on my ER report saying Acute Food Sensitivity Gastroenteritis and not food poisoning and that at the time Walmart claimed no more expired candy was found. I had to wait a whole month for that denial. After speaking with the claims adjuster, I didn't like the decision. So I spoke with the supervisor who told me that because no more candy was found Walmart couldn't be held liable.
On May 4th I returned to the same store to find 5 more bags of expired candy with one if them being the same date as the ine that made me ill. After finding more candy a whole month after my first purchase I called to have claim reopened based on my findings at the store. May 9th the adjuster had the store security to check for more candy. She called me back to let me know they did find more expired candy and there is a stocking issue and she would be making a courtesy pay on the claim. She was out due to illness so another adjuster took the claim and has yet again denied my claim telling me that the other adjuster never said any of that to me.
I have tons and tons of notes,phone records and emails that prove that she did tell me that. She asked for my medical bills and a medical release which I asked aboutbthe need to have it again and she already had it from the start of the claim back on April 30th. They can't figure out if my claim is a product liability, a medical or bodily injury! It has been all 3 of them except the courtesy pay that I was called and told that's what she would be offering.
The worst part is that the new adjuster had an attitude from the beginning and mentioned was I looking for some sort of finder's fee for finding the expired candy? But told me on today that they don't do courtesy pays or finder's fees. It has been a nightmare. If you ever get sick from anything from Walmart's negilence of having unsafe products to purchase in their store make sure that it's all documented. They will try their best to discredit you and lie to you like they are going to pay your claim but its all a lie! Its a scam
On June 5, 2016, I fell while at the Wal-Mart store in Pleasanton, Texas. I was in the infants section and slipped on a strawberry. My head bounced on the concrete floor twice. The strawberry was found not to have come from my cart by an employee. There were witnesses that it was an accident. Store employees never offered to seek medical assistance or even ask me to go to the ER. After several attempts to get in touch with store management after the fall and a visit to the ER, I was able to get some one to file a claim.
A letter was even sent to Store #757 management with no reponse. That was on June 21, 2016. I have supplied them with copies of my documents and have continously been put on hold regarding getting this settled. Repeated emails and calls to Latisha Neal, the claims manager, have gone unanswered. I have asked her supervisor that is supposedly reviewing the case since the end of July to call me and that person has not returned emails or calls. I have now called Wal-Mart company customer service and reported this employee and CMI's failure to return communication with me.
I was not asking Wal-Mart to pay the entire medical bills to the ER just my portion since the rest was placed on my insurance. I am looking for an attorney to now handle the case and I plan to seek the entire costs of the medical bills plus additional because I am still suffering from the injuries from the fall.
Wal-Mart and CMI are so not about the customer service and it is sad that these companies treat customers like this.