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Cirro Energy


Country United States
State Texas
City Houston
Address 11500 Northwest Freeway Ste 555
Phone 800-692-4776
Website https://www.cirroenergy.com/contact

Cirro Energy Reviews

  • May 14, 2019

Had lunch ar Hard Rock Cafe Hong Kong, left my bag with my eye glasses and 1,000 HKD productts in white bag. On arriving home I relized the problem. Went back the manager, Winnie, says "on you mean the white bag with the shampoo, let me ask my staff" she returns to say they haven't seen it.

How did she know the bag had shampoo? Ripoff! And the only pair of clear presciption glassed was in that bag too. I am left wearing my presciption sun glasses untill I get this sorted. Don't go here.

  • Oct 11, 2018

We were involuntarily switched to Cirro when they bought the provider we were with. After two months of not receiving a bill, welcome letter, anything, I tracked down whom I was switched to in order to avoid service interruption. They had been sending it to a completely different address. I set up an online account and it showed that I was in a contract with them until October 1st, 2018. Since the rate was higher than the going rate, I made a note to contact them. On Oct 6th I logged in to see what number to call to discuss a new plan and saw that my bill had jumped up 7 cents per kilowatt. What???? Ok, the contract is out, I'll get that fixed. I call and proceed to have the most asinine conversation. First they tell me that I was month to month and didn't have a contract. I pointed out that my online profile says that I do. He looks. Him - Oh, that just means that the rate you were paying wouldn't go up before that date but it wasn't a contract. Me - then why is listed as the "CONTRACT END DATE"? Him - thats just what we call it but its not a contract. ??? Me - Ok, the contract that isn't really a contract ended on Oct 1st and my statement was generated on Oct 3rd but ya'll charged me the increased rate for the entire period, not just the 2 days. Can we get this fixed? Him - No, unfortunately we can't have two rates in a period. Me - So you're telling me that you are going to charge me an EXTRA $150 because I didn't cancel my contract that wasn't really a contract on the expiration day (but not really because it wasn't a contract)? Him - Well, if you sign up for a 24 month plan, I can see if I can get the rate retroactive to the 3rd. Me - And what about the overcharge on the current bill? Him - No, I'm sorry, I can't adjust that. Me - You honestly think I would sign a contract with you when you are overcharging me by $150 right now?? Him - There's nothing I can do.

By the way, this was a supervisor. I hope he doesn't have an employment contract that turns out not to really be a contract.

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