This email is for Steve Upshaw, Chris Askew, Paul Sherman and Ron Donohoe. I know you are not regulated like the financial industry but consider this my attempt at an officer letter, you will be receiving follow up in the mail as well.
I have never worked with the worst customer service or with a worse business plan in my entire life. I was offered Cinch as a part of my closing on my house, I then chose to extend it after the first year because the two small claims I submitted had been addressed. However in 2022 and yesterday I had actual real claims that required assistance and the first one in 2022 took over 2 months to get resolved. I spent hours and hours on the phone. Now this time I am basically told by multiple people, my problem is my home issue is not your issue. Then please explain to me what is the purpose of my home warranty, to raise my blood pressure? I will be contacting every avenue I can think of to let everyone know if the business community and general consumer know that this company is useless. I have spent over 8 hrs on the phone in the last 15hrs and am in the exact same spot I started in.
Lauren- was rude and hung up on me
Jalana (sp) - was wonderful and helpful
Edwin - rude and hung up on me
Yvette - one of your supervisors was rude, condescending and gave me wrong information and then did not even admit or apologize when I pointed it out and corrected her.
There were countless other calls where your rep did not identify themselves and it was a musical chairs game with phone groups nobody had any idea what to do or who I needed to talk to.
The 2022 was regarding a washer which took hours and hours of time on the phone to get any help and over two months to resolve. When I chose to renew the policy after the year from my closing expired I was told by the member services/ sales team multiple times there was emergency service and 24/7 assistance help. However yesterday when my whole entire upstair plumbing started to back up on Friday at 8pm they told me there was nothing they could do after 2:30pm on a Friday I would need to wait until Monday or Tuesday. This is in a household with a child under the age of 5.
I'VE BEEN TRYING FOR 5 MONTHS TO GET A REPLACEMENT PART FOR MY STEAM BOILER. "FOUR TIMES" THE VENDOR FOR CINCH HAS SENT THE WRONG PART; THE VENDOR DOESN'T COMMUNICATE WITH ME AT ALL; AND CINCH JUST SAYS THEY'LL LOOK INTO IT. I'M WORRIED THAT I'LL HAVE A NON FUNCTIONAL BOILER COME WINTER!
THEIR INSURANCE POLICY ONLY COVERS MY LEAVING MY PROPERTY AND BEING COVERED UP TO $1200.00.
I KEEP GETTING THE ROYAL RUNAROUND; AND BEING TOLD THEY'LL CONTACT THE VENDOR. THE VENDOR HAS TRAVELED OVER 50 MILES TO MY HOME SEVERAL TIMES WITHOUT EVEN CHECKING WHAT THEY RECEIVED FROM CINCH; AND THEY GET UPSET WITH ME BECAUSE THEY CAME OUT.
I ASKED THE LAST TIME (FOURTH TIME) PLEASE CHECK THE BOX BEFORE YOU COME UP TO MY HOME. THEY DID, AND THEN TOLD ME THEY'D HAVE TO RESCHEDULE.
THAT'S INSANE! WHEN I ASK IF THERE'S ANOTHER OPTION, I'M TOLD, THIS IS THE WAY IT HAS TO BE HANDLED. SO WITH SUPPLY CHAIN PROBLEMS; AND FOUR TIMES GETTING THE WRONG PART SENT.
FIRST & SECOND TIME THEY SENT A WATER HEATER PART; THIRD TIME THEY SENT A PART FOR A BOILER, BUT IT WAS THE WRONG VOLTAGE. FOURTH TIME, THEY WOULDN'T EVEN TELL ME WHAT WAS WRONG WITH THE ORDER!
I STARTED WITH SEARS HOME WARRANTY WHICH WAS BOUGHT OUT I'M TOLD BY LIBERTY MUTUAL. IF THIS IS THE WAY THEY OPERATE, I'D HATE TO INSURE MY HOME OR CAR WITH THEM!
THERE'S NO WAY THIS IS ACCEPTABLE! FOUR TIMES THE WRONG PART? HOW DIFFICULT IS IT TO LOOK UP A PART NUMBER AND ORDER THE RIGHT PART?
HOW DIFFICULT IS IT FOR A VENDOR TO CONTACT ME ABOUT THIS? THEIR BUSINESS CLOSES EACH DAY AT NOON; THEIR WEBSITE (RIVER STREET HEATING AND COOLING) WON'T ALLOW YOU TO CONTACT THEM; THEY DON'T ANSWER THEIR PHONE OR RETURN CALLS, THEY DON'T RESPOND TO TEXTS... THIS IS NUTS!
Cinch Home Warranty Services Reviews
This email is for Steve Upshaw, Chris Askew, Paul Sherman and Ron Donohoe. I know you are not regulated like the financial industry but consider this my attempt at an officer letter, you will be receiving follow up in the mail as well.
I have never worked with the worst customer service or with a worse business plan in my entire life. I was offered Cinch as a part of my closing on my house, I then chose to extend it after the first year because the two small claims I submitted had been addressed. However in 2022 and yesterday I had actual real claims that required assistance and the first one in 2022 took over 2 months to get resolved. I spent hours and hours on the phone. Now this time I am basically told by multiple people, my problem is my home issue is not your issue. Then please explain to me what is the purpose of my home warranty, to raise my blood pressure? I will be contacting every avenue I can think of to let everyone know if the business community and general consumer know that this company is useless. I have spent over 8 hrs on the phone in the last 15hrs and am in the exact same spot I started in.
Lauren- was rude and hung up on me
Jalana (sp) - was wonderful and helpful
Edwin - rude and hung up on me
Yvette - one of your supervisors was rude, condescending and gave me wrong information and then did not even admit or apologize when I pointed it out and corrected her.
There were countless other calls where your rep did not identify themselves and it was a musical chairs game with phone groups nobody had any idea what to do or who I needed to talk to.
The 2022 was regarding a washer which took hours and hours of time on the phone to get any help and over two months to resolve. When I chose to renew the policy after the year from my closing expired I was told by the member services/ sales team multiple times there was emergency service and 24/7 assistance help. However yesterday when my whole entire upstair plumbing started to back up on Friday at 8pm they told me there was nothing they could do after 2:30pm on a Friday I would need to wait until Monday or Tuesday. This is in a household with a child under the age of 5.
I'VE BEEN TRYING FOR 5 MONTHS TO GET A REPLACEMENT PART FOR MY STEAM BOILER. "FOUR TIMES" THE VENDOR FOR CINCH HAS SENT THE WRONG PART; THE VENDOR DOESN'T COMMUNICATE WITH ME AT ALL; AND CINCH JUST SAYS THEY'LL LOOK INTO IT. I'M WORRIED THAT I'LL HAVE A NON FUNCTIONAL BOILER COME WINTER!
THEIR INSURANCE POLICY ONLY COVERS MY LEAVING MY PROPERTY AND BEING COVERED UP TO $1200.00.
I KEEP GETTING THE ROYAL RUNAROUND; AND BEING TOLD THEY'LL CONTACT THE VENDOR. THE VENDOR HAS TRAVELED OVER 50 MILES TO MY HOME SEVERAL TIMES WITHOUT EVEN CHECKING WHAT THEY RECEIVED FROM CINCH; AND THEY GET UPSET WITH ME BECAUSE THEY CAME OUT.
I ASKED THE LAST TIME (FOURTH TIME) PLEASE CHECK THE BOX BEFORE YOU COME UP TO MY HOME. THEY DID, AND THEN TOLD ME THEY'D HAVE TO RESCHEDULE.
THAT'S INSANE! WHEN I ASK IF THERE'S ANOTHER OPTION, I'M TOLD, THIS IS THE WAY IT HAS TO BE HANDLED. SO WITH SUPPLY CHAIN PROBLEMS; AND FOUR TIMES GETTING THE WRONG PART SENT.
FIRST & SECOND TIME THEY SENT A WATER HEATER PART; THIRD TIME THEY SENT A PART FOR A BOILER, BUT IT WAS THE WRONG VOLTAGE. FOURTH TIME, THEY WOULDN'T EVEN TELL ME WHAT WAS WRONG WITH THE ORDER!
I STARTED WITH SEARS HOME WARRANTY WHICH WAS BOUGHT OUT I'M TOLD BY LIBERTY MUTUAL. IF THIS IS THE WAY THEY OPERATE, I'D HATE TO INSURE MY HOME OR CAR WITH THEM!
THERE'S NO WAY THIS IS ACCEPTABLE! FOUR TIMES THE WRONG PART? HOW DIFFICULT IS IT TO LOOK UP A PART NUMBER AND ORDER THE RIGHT PART?
HOW DIFFICULT IS IT FOR A VENDOR TO CONTACT ME ABOUT THIS? THEIR BUSINESS CLOSES EACH DAY AT NOON; THEIR WEBSITE (RIVER STREET HEATING AND COOLING) WON'T ALLOW YOU TO CONTACT THEM; THEY DON'T ANSWER THEIR PHONE OR RETURN CALLS, THEY DON'T RESPOND TO TEXTS... THIS IS NUTS!