In October of 2023, we paid $11,400 to have a whole house reverse osmosis system installed in our home in Barrington Illinois. First, Mark failed to appropriately size the system, and he installed a system that would accommodate a smaller home and family. After the system was installed, he decided to, only then, ask us about our current water usage based on our water bills. By that time, his system was installed and he sought another $2K to $5K to install an appropriately sized system.
Then, he failed to inform us that the system was extremely loud, over 60db. He recommended that we have a sound enclosure built, but after he obtained quotes, it would cost us $3K to find out whether or not it worked.
Next, and finally, he failed to inform us that the “lovely RO system” that he installed in our house should not EVER be installed in a home with copper pipes because RO water will actually dissolve copper piping in as short a time as two weeks. In response, he communicated to us that he had installed a calcium system that would keep the RO water from becoming acidic. It is the acidity that erodes the copper. But when we asked him if the system had any alerts or warning if it malfunctioned, he said “no.”
At that point, we demanded that the system be returned and that he refund our money, but he refused to do so. Then, we disconnected the system, and it is now a large paperweight in our basement. But after disconnecting it, we checked the water PH to see if his calcium system actually maintained the water at a safe PH for the pipes.
We purchased a PH tester and then we video our testing of the water, with two witnesses. In fact, his calcium system must have failed because our water test showed that the water in his RO system was ACIDIC, and it must have been eroding our pipes during the entire time this water sat in our home plumbing.
The guy appeared to be a professional guy, but this was far from the case. When we contacted his attorney to return the unit, he was only willing to do so if we waived liability for damages. He obviously knows he’s at risk, and that he has damaged our home plumbing. How about that. Don’t walk. Run from this provider.
Chicago Water Pros Reviews
In October of 2023, we paid $11,400 to have a whole house reverse osmosis system installed in our home in Barrington Illinois. First, Mark failed to appropriately size the system, and he installed a system that would accommodate a smaller home and family. After the system was installed, he decided to, only then, ask us about our current water usage based on our water bills. By that time, his system was installed and he sought another $2K to $5K to install an appropriately sized system.
Then, he failed to inform us that the system was extremely loud, over 60db. He recommended that we have a sound enclosure built, but after he obtained quotes, it would cost us $3K to find out whether or not it worked.
Next, and finally, he failed to inform us that the “lovely RO system” that he installed in our house should not EVER be installed in a home with copper pipes because RO water will actually dissolve copper piping in as short a time as two weeks. In response, he communicated to us that he had installed a calcium system that would keep the RO water from becoming acidic. It is the acidity that erodes the copper. But when we asked him if the system had any alerts or warning if it malfunctioned, he said “no.”
At that point, we demanded that the system be returned and that he refund our money, but he refused to do so. Then, we disconnected the system, and it is now a large paperweight in our basement. But after disconnecting it, we checked the water PH to see if his calcium system actually maintained the water at a safe PH for the pipes.
We purchased a PH tester and then we video our testing of the water, with two witnesses. In fact, his calcium system must have failed because our water test showed that the water in his RO system was ACIDIC, and it must have been eroding our pipes during the entire time this water sat in our home plumbing.
The guy appeared to be a professional guy, but this was far from the case. When we contacted his attorney to return the unit, he was only willing to do so if we waived liability for damages. He obviously knows he’s at risk, and that he has damaged our home plumbing. How about that. Don’t walk. Run from this provider.