On March 30 2017 I was notified my car was recalled. On April 21 I called Chevy and they told me how to get reimbursed as I had paid for the repair before the recall. Took the paperwork to pinebelt Chevy in Lakewood NJ as instructed. June 1 I hadn't heard anything from them so I called Chevy. The said the dealer didn't submit the claim and I needed to fax them everything which I did that day. June 20 still heard nothing called again and was told it takes 6 weeks July 17 7 weeks and still nothing. Called yet again and was told that they didn't have my paperwork and I would have to resubmit everything and wait another 8 weeks. I asked for a supervisor and was hung up on. Called back again given the run around asked for a supervisor and got one. Still given the run around. Guess next step is small claims court.
We bought 2 new 2015 Chevrolet pickups for our business in May 2014. One of the pickups developed an engine knock in July 2015 that turned out to be caused by a bad rod bearing. Without removing a single bolt to try to determine the cause of the problem, Chevrolet denied warranty coverage because we changed oil ourselves and the pickup came with free oil changes for the first 24k miles. We ended up paying an independent shop $8,500 to replace the engine and related components. We will never buy another GM product, even though I have had at least 1 GM car for 49 years...usually 4.
Chevrolet Reviews
On March 30 2017 I was notified my car was recalled. On April 21 I called Chevy and they told me how to get reimbursed as I had paid for the repair before the recall. Took the paperwork to pinebelt Chevy in Lakewood NJ as instructed. June 1 I hadn't heard anything from them so I called Chevy. The said the dealer didn't submit the claim and I needed to fax them everything which I did that day. June 20 still heard nothing called again and was told it takes 6 weeks July 17 7 weeks and still nothing. Called yet again and was told that they didn't have my paperwork and I would have to resubmit everything and wait another 8 weeks. I asked for a supervisor and was hung up on. Called back again given the run around asked for a supervisor and got one. Still given the run around. Guess next step is small claims court.
We bought 2 new 2015 Chevrolet pickups for our business in May 2014. One of the pickups developed an engine knock in July 2015 that turned out to be caused by a bad rod bearing. Without removing a single bolt to try to determine the cause of the problem, Chevrolet denied warranty coverage because we changed oil ourselves and the pickup came with free oil changes for the first 24k miles. We ended up paying an independent shop $8,500 to replace the engine and related components. We will never buy another GM product, even though I have had at least 1 GM car for 49 years...usually 4.