I arrived at Cherry Hill Mitsubishi at approximately 2:30 in the afternoon. I saw the vehicle on the lot so l decided to stop. Before I was even allowed to test drive the car was made to sign a paper (that they did not give me a copy of) that stated "if we get you financed, I will purchase the vehicle".
I sat at the dealership until approximately 8:30PM at which time (after running my credit about 20 times) they finally got me financed. By the time they took me back to sign papers until 9:30pm (they were already closed), I am disabled, I was tired, hungry, in a great deal of pain and my contact lenses were drying out. I was not afforded anytime to look at the papers they were just thrown at me one after the other in a great big rush. Basically they wore me down.
I was told they were going to give me $500 for my trade-in and I said fine because knew my car wasn't worth much. They chose to give me $4000 for my trade, but they tacked an extra $4600 on the price of my new vehicle? I said fine on $500. There was no reason to do what they did.
Anyway, the sticker price of the vehicle was $15,225. I was supposed to look at a used car the following day that was only $1000 less, so opted to get the brand new car. The next day, looked at the papers, they charged me almost $20,000 for the vehicle AND they charged me $2500 for a service contract. (I NEVER would pay for a service contract when there were 4 different kinds of warrantys that came with the car.)
tried to contact them immediately, but the General Manager Bill Kopp never got back to me until it was too late for me to file for arbitration. Based on all of the many lawsuits and fines levied against this company I'm surprised they are still in business. By the time I finish paying for my $15,225 vehicle, I will have put out over $30,000. This is not only highway robbery, it is a crime. Along with this complaint, have also filed complaints with the Consumer Advocate of NJ and the Federal Trade Commission.
Purchased a 2013 Ford Explorer I saw online 6/24/2015. The problem arose when my temporary tag expired and was told it would be approx. 2 more weeks. I'm out of state so a personal trip back isn't easy. They gave me a worthless letter that my tag was delayed and they can't issue another temporary tag. Where does this leave me... driving illegal if I want to go to work and get paid. My vehicle could be impounded if caught driving on expired temp tag. What does the dealership do... NOTHING. Guess they expect me to sit home and not go to work while I wait for them to send me the tag I paid them for. Absolutely unacceptable business practices! They drop the ball and I'm left to deal with any consequences.
Update: 37 days and the paperwork still has not been mailed out to the DMV for my tag. Just keep getting the run around and excuses. There is no reason this should not have been done by now other than the dealership not doing it. It has a clear title from paying to have a title check, they have all the information they need, I've made my car payments and paid for insurance. IMO there is no excuse for this.
Cherry Hill Triplex Reviews
I arrived at Cherry Hill Mitsubishi at approximately 2:30 in the afternoon. I saw the vehicle on the lot so l decided to stop. Before I was even allowed to test drive the car was made to sign a paper (that they did not give me a copy of) that stated "if we get you financed, I will purchase the vehicle".
I sat at the dealership until approximately 8:30PM at which time (after running my credit about 20 times) they finally got me financed. By the time they took me back to sign papers until 9:30pm (they were already closed), I am disabled, I was tired, hungry, in a great deal of pain and my contact lenses were drying out. I was not afforded anytime to look at the papers they were just thrown at me one after the other in a great big rush. Basically they wore me down.
I was told they were going to give me $500 for my trade-in and I said fine because knew my car wasn't worth much. They chose to give me $4000 for my trade, but they tacked an extra $4600 on the price of my new vehicle? I said fine on $500. There was no reason to do what they did.
Anyway, the sticker price of the vehicle was $15,225. I was supposed to look at a used car the following day that was only $1000 less, so opted to get the brand new car. The next day, looked at the papers, they charged me almost $20,000 for the vehicle AND they charged me $2500 for a service contract. (I NEVER would pay for a service contract when there were 4 different kinds of warrantys that came with the car.)
tried to contact them immediately, but the General Manager Bill Kopp never got back to me until it was too late for me to file for arbitration. Based on all of the many lawsuits and fines levied against this company I'm surprised they are still in business. By the time I finish paying for my $15,225 vehicle, I will have put out over $30,000. This is not only highway robbery, it is a crime. Along with this complaint, have also filed complaints with the Consumer Advocate of NJ and the Federal Trade Commission.
The way see it, this is what should be financing.
It should be this:
Price of unit $15225.00
Less Trade-in - 4,000.00
Total Taxable Amt $11,225.00
Plus 7%. Sales Tax + 1,065.75
Plus MV Tire Fee + 7.95
Pius Estimated MV Fees + 130.00
Plus Document Fee + 299.00
TOTAL $12,736.20
Less Rebate -3500.00
I should be financing $9.236.20
Purchased a 2013 Ford Explorer I saw online 6/24/2015. The problem arose when my temporary tag expired and was told it would be approx. 2 more weeks. I'm out of state so a personal trip back isn't easy. They gave me a worthless letter that my tag was delayed and they can't issue another temporary tag. Where does this leave me... driving illegal if I want to go to work and get paid. My vehicle could be impounded if caught driving on expired temp tag. What does the dealership do... NOTHING. Guess they expect me to sit home and not go to work while I wait for them to send me the tag I paid them for. Absolutely unacceptable business practices! They drop the ball and I'm left to deal with any consequences.
Update: 37 days and the paperwork still has not been mailed out to the DMV for my tag. Just keep getting the run around and excuses. There is no reason this should not have been done by now other than the dealership not doing it. It has a clear title from paying to have a title check, they have all the information they need, I've made my car payments and paid for insurance. IMO there is no excuse for this.