First off the clothing items took 5 weeks to arrive even though the website says to expect the items to arrive in 5-15 business days.
The items were very thin fabric- cheap imitations of what is shown in the pictures and often times different fabric than advertised. I ordered the clothes for a vacation but the package didn't arrive until a week after returning from the vacation. When I emailed to complain and tell them I no longer needed the clothes they wouldn't do anything to make up for their error and made me pay for return shipping to send the clothes back.
I did end up keeping 1 out of the 10 items I ordered. (Interesting to note that they received my package just 48 hours after sending it). Now they are accusing me of not returning all the clothes since the package I sent weighed 4lbs and 8 ounces and they said that it should have weighed 6 lbs. And that is the reasoning they are using to not refund me.
Chellysun appears to be a Chinese business operating on the internet. They present themselves as a clothing and shoes supplier and appeal to consumers with low prices.
The photos of merchandise appear to have been taken from other sites. They take orders and collect money.
But on my credit card statement, Chellysun was not listed--instead, Rosa-Boutique London appeared next to the charge. This is not a legitimate business.
Months went by, and the items ordered were never delivered.
I sent e-mails to Support at Chellysun and received only "Be Patient" responses. I demanded more information, and then received a series of different delivery tracking numbers, none of which worked. Their chat option did not work. They refused to send other contact information.
After receiving a fake e-mail claiming to be USPS, I requested a refund. Chellysun refused.
I reported fraud to my credit card company.
I have since read numerous negative reviews reporting experiences like mine with Chellysun. After the fact, I recognise the red flags I should have taken seriously. This is an expensive lesson.
If you are considering ordering from Chellysun, do your research first. Read the reviews. You'll save yourself time and money.
Chellysun Reviews
First off the clothing items took 5 weeks to arrive even though the website says to expect the items to arrive in 5-15 business days.
The items were very thin fabric- cheap imitations of what is shown in the pictures and often times different fabric than advertised. I ordered the clothes for a vacation but the package didn't arrive until a week after returning from the vacation. When I emailed to complain and tell them I no longer needed the clothes they wouldn't do anything to make up for their error and made me pay for return shipping to send the clothes back.
I did end up keeping 1 out of the 10 items I ordered. (Interesting to note that they received my package just 48 hours after sending it). Now they are accusing me of not returning all the clothes since the package I sent weighed 4lbs and 8 ounces and they said that it should have weighed 6 lbs. And that is the reasoning they are using to not refund me.
Chellysun appears to be a Chinese business operating on the internet. They present themselves as a clothing and shoes supplier and appeal to consumers with low prices.
The photos of merchandise appear to have been taken from other sites. They take orders and collect money.
But on my credit card statement, Chellysun was not listed--instead, Rosa-Boutique London appeared next to the charge. This is not a legitimate business.
Months went by, and the items ordered were never delivered.
I sent e-mails to Support at Chellysun and received only "Be Patient" responses. I demanded more information, and then received a series of different delivery tracking numbers, none of which worked. Their chat option did not work. They refused to send other contact information.
After receiving a fake e-mail claiming to be USPS, I requested a refund. Chellysun refused.
I reported fraud to my credit card company.
I have since read numerous negative reviews reporting experiences like mine with Chellysun. After the fact, I recognise the red flags I should have taken seriously. This is an expensive lesson.
If you are considering ordering from Chellysun, do your research first. Read the reviews. You'll save yourself time and money.