I want you to be aware of dirty business practices at this dealership in Virginia Beach, Virginia. I now view the Toyota brand differently based on the management of this dealership and instead of me happily purchasing an $83000 truck, a greedy dealership who lowballed my trade by $1500 has now made an enemy of the brand and the dealership. Here is my review: "Very deceptive business practice. Their "fixed/no haggle" price is designed to cheat the customer. In my situation I was forced to pay $5000 over msrp which I agreed to. Then when they "valued" my trade they didn't even enter the correct options and offered me $2000 less than market value. I countered the trade value then the manager came back even lower on the trade. Dealt with Celia Melendez and a mystery manager who were rude and dismissive. Even today its pretty bold to lower a trade value because the customer countered. I asked for clarification on the offer and I was told the KBB value was 6K below what I had. I even proved that they did not enter the correct options in the valuation and Celia responded "I understand". It's amazing to me that they will pass up on a $83K truck sale over $1500 lowball trade offer. Avoid this place and don't fall for the "No Haggle" pricing."
Checkered Flag Toyota Reviews
I want you to be aware of dirty business practices at this dealership in Virginia Beach, Virginia. I now view the Toyota brand differently based on the management of this dealership and instead of me happily purchasing an $83000 truck, a greedy dealership who lowballed my trade by $1500 has now made an enemy of the brand and the dealership. Here is my review: "Very deceptive business practice. Their "fixed/no haggle" price is designed to cheat the customer. In my situation I was forced to pay $5000 over msrp which I agreed to. Then when they "valued" my trade they didn't even enter the correct options and offered me $2000 less than market value. I countered the trade value then the manager came back even lower on the trade. Dealt with Celia Melendez and a mystery manager who were rude and dismissive. Even today its pretty bold to lower a trade value because the customer countered. I asked for clarification on the offer and I was told the KBB value was 6K below what I had. I even proved that they did not enter the correct options in the valuation and Celia responded "I understand". It's amazing to me that they will pass up on a $83K truck sale over $1500 lowball trade offer. Avoid this place and don't fall for the "No Haggle" pricing."