I purchased my vehicle in March, 2013 in California and moved to Las Vegas,NV in August, 2018. The income is extremely poor in this town but I managed to keep up with my auto payments until June, 2019 when my car stopped running (the exact month of my auto loan maturity). I noticed that before June that my balance was approximately $2,200 which I didn't understand so I contacted Chase.
They told me that I had made 11 late payments; 7 of which were less than 30 days late and that the late and interest of those payments were added to the end of the maturity even though I paid the late fees at each payment. They also told me that this is also in my auto contract given to me by the dealer at the time of purchase.
I looked over the contract and nowhere in it was any mention of additional late fees and interest tagged on to the end of the maturity due to late payments if I made them. I would understand more if I only continued to make the payments without adding in the late charges and interest fees but I did include them in each late payment I made.
I was also told that I had to come up with the entire $2,200 at the end of the maturity or else it was going into collections. I told them I did not have that kind of money but I would continue to make payments until I pay off the additional $2,200.
After I finally paid off everything I looked on my credit report and they listed my account as a charge-off even though I continued to make the payments sometimes 2 payments in one month and I have received my owner's certificate from the DMV.
I always thought that a charge-off is when you don't make any payments for 120-180 days. I never stopped making payments until Chase was totally paid off. Is this legal???? Does anyone have any advice about how to get this fixed.
I am an extremely angry customer who worked hard to pay off this car this year only to find that Chase Auto Finance screwed me in the end by scamming me out of $2,200 extra dollars and then putting in my credit report that it was a charge-off even thought I paid it off.
Chase Auto Finance Reviews
I purchased my vehicle in March, 2013 in California and moved to Las Vegas,NV in August, 2018. The income is extremely poor in this town but I managed to keep up with my auto payments until June, 2019 when my car stopped running (the exact month of my auto loan maturity). I noticed that before June that my balance was approximately $2,200 which I didn't understand so I contacted Chase.
They told me that I had made 11 late payments; 7 of which were less than 30 days late and that the late and interest of those payments were added to the end of the maturity even though I paid the late fees at each payment. They also told me that this is also in my auto contract given to me by the dealer at the time of purchase.
I looked over the contract and nowhere in it was any mention of additional late fees and interest tagged on to the end of the maturity due to late payments if I made them. I would understand more if I only continued to make the payments without adding in the late charges and interest fees but I did include them in each late payment I made.
I was also told that I had to come up with the entire $2,200 at the end of the maturity or else it was going into collections. I told them I did not have that kind of money but I would continue to make payments until I pay off the additional $2,200.
After I finally paid off everything I looked on my credit report and they listed my account as a charge-off even though I continued to make the payments sometimes 2 payments in one month and I have received my owner's certificate from the DMV.
I always thought that a charge-off is when you don't make any payments for 120-180 days. I never stopped making payments until Chase was totally paid off. Is this legal???? Does anyone have any advice about how to get this fixed.
I am an extremely angry customer who worked hard to pay off this car this year only to find that Chase Auto Finance screwed me in the end by scamming me out of $2,200 extra dollars and then putting in my credit report that it was a charge-off even thought I paid it off.