They are a fake cryptocurrency exchange. They will let you deposit your coins but they will not let you withdrawal. Resulting in stealing everything you sent to their so called exchange. They will tell you its your fault..
I used CEX.IO to transfer a portion of my Bitcoins to in order to sell them. I read their disclosure's, fees, and TOS. At no time did any there information or FAQ's provide information about needing to provide banking, photo's (selfie) of me holding my ID card, or other information. They also did not announce that there would be a 17% transaction fee above the cost of selling, as well as seperate fees for sending my money. For $472 in sells, minus $12 before I was given my part, they also are charging me over $90 just to withdraw my money, if they allow me to withdraw it.
Following the withdrawal procedures explicitly, even after finding out how stringent they were, I used their 'verfication help' link to insure the process went smoother so I could get something back besides a scam, a waste of time, and a massive headache. I uploaded my most recent bank statement that was mailed to my home, with all banking balances, accounts (not the #'s just the transactions I've had) and transactions blacked out to protect myself and the people I do business with.
This was done from a flat bed scanner to a file, in color, as directed. I also copied, in color and over 3 MB's in size, a copy of my Government issued Driver's License, front and back, clearly readable. This was scanned and uploaded exactly as the site requested. And finally, I had my spouse take a picture of me this morning with a 16MP camera, after I put in a newly charged battery. I uploaded it, in color and format as requested. I then sat down and wrote the following email to the company:
It is the same story as others I wish when I started my account with them in 2014 there was more information out about them. The company only started in 2013 as a hosted mining company had a multipool called ghash.io you could buy ming power for multiple crypto currency. It was supposed to be for life. In 10/2016 this got discontinued and it seems they discontinued altcoins and stole the coins by saying get them out or we change you x every day you have this unsupported cryptocurrency stored in the account we agreed to provide for lifetime. So they just drain your account dry day by day. Then what they can't steal from you that way they will go one of two routes to make sure they keep your money. Blocking your account access under the guise of security. Even when you provide everything requested they will still delay even responding. Dont be fooled by any of their public "support" responses the reason myself and other people go to public forums is they ignore private email. I am sincerly hope this will get their attention and they will let me into my account and what is rightfully mine. Oh and their second method of keeping the currency is limiting the ability to even trasfer out. Please repost this expience anywhere you possibly can to help others avoid being scammed and losing money to con artist at CEX.IO
CEX.IO LTD Reviews
Stole bitcoins that I sent, won;t let me withdraw anything
They are a fake cryptocurrency exchange. They will let you deposit your coins but they will not let you withdrawal. Resulting in stealing everything you sent to their so called exchange. They will tell you its your fault..
I used CEX.IO to transfer a portion of my Bitcoins to in order to sell them. I read their disclosure's, fees, and TOS. At no time did any there information or FAQ's provide information about needing to provide banking, photo's (selfie) of me holding my ID card, or other information. They also did not announce that there would be a 17% transaction fee above the cost of selling, as well as seperate fees for sending my money. For $472 in sells, minus $12 before I was given my part, they also are charging me over $90 just to withdraw my money, if they allow me to withdraw it.
Following the withdrawal procedures explicitly, even after finding out how stringent they were, I used their 'verfication help' link to insure the process went smoother so I could get something back besides a scam, a waste of time, and a massive headache. I uploaded my most recent bank statement that was mailed to my home, with all banking balances, accounts (not the #'s just the transactions I've had) and transactions blacked out to protect myself and the people I do business with.
This was done from a flat bed scanner to a file, in color, as directed. I also copied, in color and over 3 MB's in size, a copy of my Government issued Driver's License, front and back, clearly readable. This was scanned and uploaded exactly as the site requested. And finally, I had my spouse take a picture of me this morning with a 16MP camera, after I put in a newly charged battery. I uploaded it, in color and format as requested. I then sat down and wrote the following email to the company:
It is the same story as others I wish when I started my account with them in 2014 there was more information out about them. The company only started in 2013 as a hosted mining company had a multipool called ghash.io you could buy ming power for multiple crypto currency. It was supposed to be for life. In 10/2016 this got discontinued and it seems they discontinued altcoins and stole the coins by saying get them out or we change you x every day you have this unsupported cryptocurrency stored in the account we agreed to provide for lifetime. So they just drain your account dry day by day. Then what they can't steal from you that way they will go one of two routes to make sure they keep your money. Blocking your account access under the guise of security. Even when you provide everything requested they will still delay even responding. Dont be fooled by any of their public "support" responses the reason myself and other people go to public forums is they ignore private email. I am sincerly hope this will get their attention and they will let me into my account and what is rightfully mine. Oh and their second method of keeping the currency is limiting the ability to even trasfer out. Please repost this expience anywhere you possibly can to help others avoid being scammed and losing money to con artist at CEX.IO