CEO CORIE BARRY / STEVE WALIGOSKI BEWARE of BEST BUY Reviews
Most Useful Comment
Oct 17, 2019
CEO Corie Barry / Steve Waligoski BEWARE of BEST BUY ! Steve Waligoski Senior Executive & This Is The Description after Steve Waligoski's Revision, Please LOOK >>> Specialist... What's Included AC power cord Brother HL-L2370DW Wireless Black-and-White Printer DR-730 drum Installation CD-ROM Quick setup guide Starter toner cartridge (approx. 700 pages)
In Conclusion, I Submitted a BBB Complaint On This Matter and Shortly Afterward Was Contacted By Steve Waligoski A Senior Specialist at Best Buy Corporate, He Said He Was Sorry For My Inconvienance and would send me the 12,000 page Drum/cartridge That The Description Stated, and Revise The Description On The Printer and Remove The 12,000 page Discrepancy, He Left Me His Number And Said Call Him If There Was Any Problem ! (I didnt realize he was setting me up) !
I Took Him At His Word and Told Him I Did'nt expect The Call or That Best Buy Would Be This Honorable Especially After Dealing With The Store Manager LEES RAYES at My Local Best Buy ! Feeling Confident That The Matter Was resolved To My Satisfaction, I Closed The BBB Complaint. But This Was A BIG MISTAKE !
I Soon Received The New Drum , However The 12,000 page Toner WAS NOT INCLUDED ! (This was Of My Initial Concern In the first place when I asked the Chat associate If The Printer Contained This 12,000 page Cartridge or not ?) So I Called and Left A Message For Steve As He Told Me To Do If I Had A Problem ! And Told Him That I Received The Drum But NO TONER ?
The Next Day He Called Me Back, He told Me That It Does Not Include The 12,000 Page Toner That Was In The Initial Description ! So I Referd Him Back To The Initial Inquiry i Made In The Very Beginning, Talking To The Best Buy Chat Rep, Online... That This Was Specifically About That 12,000 Page Toner The Whole Time!
Steve Said That The 12,000 Page Toner Is Not Included Once More, I Said Its In The Online Description ! He Said NO ITS NOT ! I Told Him Ill Go Online and take A Pic and Send It Right Now ! (By This Time I Was On Best Buys Website At The Printer I Ordered And Looking At The Description ) LOL IT WAS GONE !
He Revised The Whats Included On The Printer, and REMOVED The 12,000 Refrence From The Description !!! Still On The Phone With Steve I Said ITS GONE ! You Removed It ! He Said It Does not say its included under The Description ! Of Course Not You Edited it Out !
Does This Sound Like Ethical Business Behavior ? But What Steve Did not Realize Is That I Took A Picture Of the Description Prior to Him Editing It Out that Showed The Original 12,000 included Drum in the Original Description For Trish Walker, Best Buys Complaint Dept... This Whole Process Of My Experience With Best Buy Can Be Validated By Dates Of The Material I Have Included Above...
In Summation, I Was Trying To Be As Honorable As Possible Initally Contacting Best Buys Chat Before Purchasing This Laser Printer, I Even Told the Chat Rep That This May Be A Typo ( Not Wanting to Waste My Time To Buy It and Have Issues Returning Etc If It Did Not Come With Both Cartridges ) He Guarenteed Me I Would Receive It As It is Stated In The Online Description after He Looked Up The description Himself, and even Posted The Description To The Chat session !
as you can see as part of The Transcript Of Our Conversation Here, ! Upon Initially Ordering This Printer Online, I Was Confident That Best Buy Would Honor The Item Description Just as Their Own Employee was ! But I Now Feel I was First Baited and Afterward Manipulated By Their Senior specialist Steve Waigoskis at There Corporate Office !
This Falls Upon Their Ethical Credibility and Disregard For their Consumers, Reducing Their Consumers Beliefs Towards Best Buy as Dishonorable, Disreputable, Impracticle , and Thereby Substandard In The Retail Market ! This Type Of Disconcern For Their Patrons Is Inappropriate To say The Least, I Can Actually Call Them Thieves and Liars With The Proof To Substantiate My Claims ! Very Upset !
Inbox x wendyscowboy Sun, Oct 13, 8:10 PM (5 days ago) I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That S 2 wendyscowboy 9:44 AM (3 hours ago) One More Thing Steve, Say Hello To Corie For Me , Would You Please, Does She Know She's Now The CEO Of A Den Of Thieves ? Waligoski, Steven 11:13 AM (2 hours ago) to me Hello Mr. Cone, Thank you for your email below.
I’m following up on our telephone conversation earlier and as I outlined in our phone conversation, please send me pictures of the Brother printer box and owner’s manual along with the picture of the DR-730 Drum box and owner’s manual stating either one or both states they come with 2-inck cartridges.
In your BBB (complaint #13901764), you stated our website for the Brother printer mentioned it included these items: Customer’s Statement of the Problem: wendyscowboy 8:10 PM (1 hour ago) to trish.walker, me I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>> What's Included “Brother HL-L2370DW Wireless Black-and-White Printer -- Starter toner cartridge (approx. 700 pages)-- DR-730 drum (approx. 12,000 pages) -- Quick setup guide Installation CD-ROM AC power cord” The website for the Brother printer on our website states the following on “What’s Included” AC power cord Brother HL-L2370DW Wireless Black-and-White Printer DR-730 drum Installation CD-ROM Quick setup guide Starter toner cartridge (approx. 700 pages)
I’ve included the website hyperlink for reference: https://www.bestbuy.com/site/brother-hl-l2370dw-wireless-black-and-white-printer-gray/6130042.p?skuId=6130042 As a customer service gesture, we sent you via our website the Brother DR-730 Drum (SKU# 6178657), received on 10/17/2019 per UPS tracking #: 1ZA651X00336686952 In your voice mail today, you stated receiving the item; however, were looking for an additional ink cartridge with the unit.
The DR-730 Drum from our website states the following is included: “What’s Included” Brother DR-730 Drum Unit https://www.bestbuy.com/site/brother-dr-730-drum-unit-black/6178657.p?skuId=6178657 In addition, listed on our website are the Terms & Conditions (T&C) on our website that customers agree to when purchasing from us and states the following: By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms and conditions ("Terms").
You also accept the Terms when you create an account, make a purchase as a guest, or log in to any Best Buy Property. And “Information on Our Site” it states the following: We do not warrant that product descriptions or other content is accurate, complete, or error free. We have provided the T&C’s from our website for reference: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067
Based on our investigation, review of your BBB complaint and our website for both the Brother printer and Brother Drum, we would be unable to accommodate your request for an additional ink cartridge or toner. If you wish to revisit this issue so we may review, please send me pictures of the following: Brother printer box (stating 2-ink cartridges included on box) Owners’ manual for the Brother printer (saying what is included) Brother DR-730 Drum (outside of box if it lists ink cartridge or ink toner included in box) Owner’s manual for the Brother DR-730 Drum (saying what is included) Respectfully, Steven Waligoski Senior Executive Resolution Specialist Best Buy Corporate Campus (612) 292-0142 (Direct) (952) 430-5176 (Fax) [email protected] cid:[email protected] cid:[email protected] From: wendyscowboy [mailto:[email protected]] Sent: Friday, October 18, 2019 11:44 AM To: Waligoski, Steven ; [email protected] Subject: [CAUTION! EXTERNAL] Fwd: Very Upset ! One More Thing Steve, Say Hello To Corie For Me , Would You Please, Does She Know She's Now The CEO Of A Den Of Thieves ? ---------- Forwarded message --------- From: wendyscowboy Date: Fri, Oct 18, 2019 at 9:38 AM Subject: Fwd: Very Upset ! To: , Don Cone WARNING ! BEST BUY ARE THIEVES !!! HERE' S PROOF !!! They Corrected The error on the product description on the website after my complaint by removing the Description Of The (12,000) page Drum That Said it was Included and Claimed it was never there !!!
Here's a Picture of the description I Took To show Their Chat Rep Stephen Roberts Before Hand, It Show's The Drum With The (12,000) Page ) YOUR THIEVES !!! Dont Worry Steve, Ill Spell Your Name Correctly When I File My Complaints, Your Best Buys Senior Corporate THIEF !
---------- Forwarded message --------- From: Waligoski, Steven Date: Fri, Oct 18, 2019 at 11:13 AM Subject: RE: [CAUTION! EXTERNAL] Fwd: Very Upset ! To: wendyscowboy Hello Mr. Cone, Thank you for your email below. I’m following up on our telephone conversation earlier and as I outlined in our phone conversation, please send me pictures of the Brother printer box and owner’s manual along with the picture of the DR-730 Drum box and owner’s manual stating either one or both states they come with 2-inck cartridges.
In your BBB (complaint #13901764), you stated our website for the Brother printer mentioned it included these items: Customer’s Statement of the Problem: wendyscowboy 8:10 PM (1 hour ago) to trish.walker, me I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>>
What's Included “Brother HL-L2370DW Wireless Black-and-White Printer -- Starter toner cartridge (approx. 700 pages)-- DR-730 drum (approx. 12,000 pages) -- Quick setup guide Installation CD-ROM AC power cord” The website for the Brother printer on our website states the following on “What’s Included” AC power cord Brother HL-L2370DW Wireless Black-and-White Printer DR-730 drum Installation CD-ROM Quick setup guide Starter toner cartridge (approx. 700 pages)
I’ve included the website hyperlink for reference: https://www.bestbuy.com/site/brother-hl-l2370dw-wireless-black-and-white-printer-gray/6130042.p?skuId=6130042 As a customer service gesture, we sent you via our website the Brother DR-730 Drum (SKU# 6178657), received on 10/17/2019 per UPS tracking #: 1ZA651X00336686952
In your voice mail today, you stated receiving the item; however, were looking for an additional ink cartridge with the unit. The DR-730 Drum from our website states the following is included: “What’s Included” Brother DR-730 Drum Unit https://www.bestbuy.com/site/brother-dr-730-drum-unit-black/6178657.p?skuId=6178657
In addition, listed on our website are the Terms & Conditions (T&C) on our website that customers agree to when purchasing from us and states the following: By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms and conditions ("Terms"). You also accept the Terms when you create an account, make a purchase as a guest, or log in to any Best Buy Property.
And “Information on Our Site” it states the following: We do not warrant that product descriptions or other content is accurate, complete, or error free. We have provided the T&C’s from our website for reference: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067 Based on our investigation, review of your BBB complaint and our website for both the Brother printer and Brother Drum, we would be unable to accommodate your request for an additional ink cartridge or toner.
If you wish to revisit this issue so we may review, please send me pictures of the following: Brother printer box (stating 2-ink cartridges included on box) Owners’ manual for the Brother printer (saying what is included) Brother DR-730 Drum (outside of box if it lists ink cartridge or ink toner included in box) Owner’s manual for the Brother DR-730 Drum (saying what is included) Respectfully, Steven Waligoski Senior Executive Resolution Specialist Best Buy Corporate Campus (612) 292-0142 (Direct) (952) 430-5176 (Fax) [email protected] cid:[email protected]
cid:[email protected] From: wendyscowboy [mailto:[email protected]] Sent: Friday, October 18, 2019 11:44 AM To: Waligoski, Steven ; [email protected] Subject: [CAUTION! EXTERNAL] Fwd: Very Upset ! One More Thing Steve, Say Hello To Corie For Me , Would You Please, Does She Know She's Now The CEO Of A Den Of Thieves ? ------
---- Forwarded message --------- From: wendyscowboy Date: Fri, Oct 18, 2019 at 9:38 AM Subject: Fwd: Very Upset ! To: , Don Cone WARNING ! BEST BUY ARE THIEVES !!! HERE' S PROOF !!! They Corrected The error on the product description on the website after my complaint by removing the Description Of The (12,000) page Drum That Said it was Included and Claimed it was never there !!! Here's a Picture of the description I Took To show Their Chat Rep Stephen Roberts Before Hand, It Show's The Drum With The (12,000) Page ) YOUR THIEVES !!! Dont Worry Steve, Ill Spell Your Name Correctly When I File My Complaints, Your Best Buys Senior Corporate THIEF !
_________________________________________________ ---------- Forwarded message --------- From: wendyscowboy Date: Sun, Oct 13, 2019 at 8:24 PM Subject: Re: Very Upset ! To: , Don Cone Also, Your Apple Valley Calif Mgr Lees Rayes Is A Discredit To Any Legitimate Company ! On Sun, Oct 13, 2019 at 8:10 PM wendyscowboy wrote:
I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>> What's Included Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. 700 pages) DR-730 drum (approx. 12,000 pages) Quick setup guide Installation CD-ROM AC power cord As You Can Read For Yourself , So Since It Stated It Includes A 700 page as Well As A 12,000 Page Toner/Cartridge /Drum/ I Assumed It Could Be A Typo !!!
So I Contacted The Chat Dept. to Verify This, I Told Your Chat Rep My Situation What The Description Said and It Could Be A Typo, So Before I Order I Want To Be Sure That I Would Receive Both Cartridges, He Assured Me That Best Buy Was Honorable as I Was Trying To Be and That If I Didn't Receive Both Cartridges in The Box Best Buy Would Definatly Send Me One at No Charge !
I Received the printer and Only 1 Cartridge In The Box, I Contacted The Chat Again and They Said To Take it up with my Local Best Buy, So I Contacted Our Local Best Buy Here In Apple Valley Calif and Talked To The Store MGR Lees Rayes Who Was Rude Disrespectful and Is A Liar ! He Said He Had The Item Description right in front of him and it said it only comes with one 700 page cartridge ! I Told Him Thats Not what it states in the description and He said it did !
I Included Above what it states in the description PLEASE READ IT ! It Does Not State it to Include Only One Cartridge Anywhere ! Furthermore why would it state a 12,000 page at all for that matter if not included , under whats included ! So This Has Become A Hugh Waste Of My Time And Situation That Has Set A Rise In My Blood Pressure ! Now I'm UPSET !
Please Don't Blame Your First Chat Rep For Assuring Me That Best Buy Would Honor The Second Cartridge if Not Included, He was just Convinced In His Company's Responsible Ethical Standards, He Obviously has not met My Local Store MGR LEES, I Was Honorable And Before Purchasing Questioned The 700 page and 12,000 page cartridges that it states are included !
So Now I Must Go Buy Another Cartridge, So I Can Finish My Job as well as dealing With This BS !!! Im Very Disappointed In Best Buy At This Point, And now must consider Doing Business With You in the future ! here is a copy of the first transcript >>> Please Let Me Know Your Intentions Regarding This Matter ! I'm A Very Disappointed Customer At This Point ! Hello, Visitor-2057187618-18678, Your requested Best Buy chat transcript is below.
We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Oct 09, 2019 03:24:34 GMT Oct 09, 2019 03:34:10 GMT 00:09:35 Stephen Roberts INT-va1appis16-1570591227957-356306 Stephen Roberts (03:24:38 GMT) : Thank you for choosing Best Buy, my name is Stephen Roberts. How may I assist you today? Stephen Roberts (03:24:46 GMT) : Nice to have you on this chat, Don. Visitor (03:24:47
GMT) : hi Visitor (03:25:19 GMT) : Im Interested in your laser jet printer hl2370dw Stephen Roberts (03:25:55 GMT) : Great! How can I make things easier for you? Visitor (03:26:12 GMT) : It say it comes with a toner cartridge and drum is this correct ? Visitor (03:26:24 GMT) : Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. XXX pages) DR-XXX drum (approx. 12,XXX pages) Quick setup guide Installation CD-ROM AC power cord Stephen Roberts (03:27:05 GMT) : Let me check and help you with the product specification right away. Visitor (03:27:15 GMT) : I Want To Purchase And I Want to Be Sure The Drum Is Included Visitor
(03:28:05 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ? Stephen Roberts (03:28:21 GMT) : I see the product come with Brother HL-L2370DW Wireless Black-and-White PrinterStarter toner cartridge (approx. XXX pages)DR-XXX drum (approx. 12,XXX pages)Quick setup guideInstallation CD-ROMAC power cord Visitor (03:28:43 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Visitor (03:28:55 GMT) : Can You Assure Me Stephen Roberts (03:29:47 GMT) : Yes sure, if in case the promised product is not delivered to you, you can contact us and we will help you with the replacement. Stephen Roberts (03:30:12 GMT) : BestBuy is all about customer satisfaction and we keep our promise. Visitor (03:30:17 GMT) : not what im asking you Visitor (03:30:42 GMT) : If the drum is not included will i be sent one at no charge Stephen Roberts (03:30:52 GMT) : Yes you will receive it, Stephen Roberts (03:31:06 GMT) : You will get one for no charge. Visitor (03:31:32 GMT) :
Ok Cause I Thought It Maybe A TYPO Stephen Roberts (03:32:47 GMT) : No worries! As I told BestBuy is all about customer satisfaction and we will keep our promise. Stephen Roberts (03:33:07 GMT) : You will be sent a copy of the transcript via email once the chat has ended for proof.
Visitor (03:33:28 GMT) : Alrighty its a great deal then THXS D Stephen Roberts (03:33:42 GMT) : Is there anything I can assist you with today? Visitor (03:34:04 GMT) : Nope Have A Good Evening Stephen Roberts (03:34:08 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.
I Submitted a BBB Complaint On This Matter and Shortly Afterward Was Contacted By Steve Waligoski A Senior Specialist at Best Buy Corporate, He Said He Was Sorry For My Inconvienance and would send me the 12,000 page Drum/cartridge That The Description Stated, and He Would Revise The Description On The Printer and Remove The 12,000 page Discrepancy, He Left Me His Number And Said Call Him If There Was Any Problem ! (I didnt realize he was setting me up) !
I Took Him At His Word and Told Him I Did not expect The Call or That Best Buy Would Be This Honorable Especially After Dealing With The Store Manager LEES RAYES at My Local Best Buy ! Feeling Confident That The Matter Was resolved To My Satisfaction, I Closed The BBB Complaint. But This Was A BIG MISTAKE ! I Soon Received The New Drum , However The 12,000 page Toner WAS NOT INCLUDED ! (This was Of My Initial Concern In the first place when I asked the Chat associate If The Printer Contained This 12,000 page Cartridge or not ?)
So I Called and Left A Message For Steve As He Told Me To Do If I Had A Problem ! And Told Him That I Received The Drum But NO TONER ? The Next Day He Called Me Back, He told Me That It Does Not Include The 12,000 Page Toner That Was In The Initial Description ! So I Referd Him Back To The Initial Inquiry i Made In The Very Beginning, Talking To The Best Buy Chat Rep, Online... That This Was Specifically About That 12,000 Page Toner The Whole Time !
, Steve Said That The 12,000 Page Toner Is Not Included Once More, I Said Its In The Online Description ! He Said NO ITS NOT ! I Told Him Ill Go Online and take A Pic and Send It Right Now ! (By This Time I Was On Best Buys Website At The Printer I Ordered And Looking At The Description ) LOL IT WAS GONE ! He Revised The Whats Included On The Printer, and REMOVED The 12,000 Refrence From The Description !!! Still On The Phone With Steve I Said ITS GONE ! You Removed It !
He Said It Does not say its included under The Description ! Of Course Not You had it Edited it Out ! Does This Sound Like Ethical Business Behavior ? But What Steve Did not Realize Is That I Took A Picture Of the Description Prior to Him Editing It Out that Showed The Original 12,000 included Drum in the Original Description For Trish Walker, Best Buys Complaint Dept... This Whole Process Of My Experience With Best Buy Can Be Validated By Dates Of The Material I Have Included Above...
In Summation, I Was Trying To Be As Honorable As Possible Initally Contacting Best Buys Chat Before Purchasing This Laser Printer, I Even Told the Chat Rep That This May Be A Typo ( Not Wanting to Waste My Time To Buy It and Have Issues Returning Etc If It Did Not Come With Both Cartridges ) He Guarenteed Me I Would Receive It As It is Stated In The Online Description after He Looked Up The description Himself, and even Posted The Description To The Chat session ! as you can see as part of The Transcript Of Our Conversation Here, !
Upon Initially Ordering This Printer Online, I Was Confident That Best Buy Would Honor The Item Description Just as Their Own Employee was ! But I Now Feel I was First Baited and Afterward Manipulated By Their Senior specialist Steve Waigoskis at There Corporate Office !
This Falls Upon Their Ethical Credibility and Disregard For their Consumers, Reducing Their Consumers Beliefs Towards Best Buy as Dishonorable, Disreputable, Impracticle , and Thereby Substandard In The Retail Market ! This Type Of Disconcern For Their Patrons Is Inappropriate To say The Least, I Can Actually Call Them Thieves and Liars With The Proof To Substantiate My Claims !
CEO CORIE BARRY / STEVE WALIGOSKI BEWARE of BEST BUY Reviews
CEO Corie Barry / Steve Waligoski BEWARE of BEST BUY ! Steve Waligoski Senior Executive & This Is The Description after Steve Waligoski's Revision, Please LOOK >>> Specialist... What's Included AC power cord Brother HL-L2370DW Wireless Black-and-White Printer DR-730 drum Installation CD-ROM Quick setup guide Starter toner cartridge (approx. 700 pages)
In Conclusion, I Submitted a BBB Complaint On This Matter and Shortly Afterward Was Contacted By Steve Waligoski A Senior Specialist at Best Buy Corporate, He Said He Was Sorry For My Inconvienance and would send me the 12,000 page Drum/cartridge That The Description Stated, and Revise The Description On The Printer and Remove The 12,000 page Discrepancy, He Left Me His Number And Said Call Him If There Was Any Problem ! (I didnt realize he was setting me up) !
I Took Him At His Word and Told Him I Did'nt expect The Call or That Best Buy Would Be This Honorable Especially After Dealing With The Store Manager LEES RAYES at My Local Best Buy ! Feeling Confident That The Matter Was resolved To My Satisfaction, I Closed The BBB Complaint. But This Was A BIG MISTAKE !
I Soon Received The New Drum , However The 12,000 page Toner WAS NOT INCLUDED ! (This was Of My Initial Concern In the first place when I asked the Chat associate If The Printer Contained This 12,000 page Cartridge or not ?) So I Called and Left A Message For Steve As He Told Me To Do If I Had A Problem ! And Told Him That I Received The Drum But NO TONER ?
The Next Day He Called Me Back, He told Me That It Does Not Include The 12,000 Page Toner That Was In The Initial Description ! So I Referd Him Back To The Initial Inquiry i Made In The Very Beginning, Talking To The Best Buy Chat Rep, Online... That This Was Specifically About That 12,000 Page Toner The Whole Time!
Steve Said That The 12,000 Page Toner Is Not Included Once More, I Said Its In The Online Description ! He Said NO ITS NOT ! I Told Him Ill Go Online and take A Pic and Send It Right Now ! (By This Time I Was On Best Buys Website At The Printer I Ordered And Looking At The Description ) LOL IT WAS GONE !
He Revised The Whats Included On The Printer, and REMOVED The 12,000 Refrence From The Description !!! Still On The Phone With Steve I Said ITS GONE ! You Removed It ! He Said It Does not say its included under The Description ! Of Course Not You Edited it Out !
Does This Sound Like Ethical Business Behavior ? But What Steve Did not Realize Is That I Took A Picture Of the Description Prior to Him Editing It Out that Showed The Original 12,000 included Drum in the Original Description For Trish Walker, Best Buys Complaint Dept... This Whole Process Of My Experience With Best Buy Can Be Validated By Dates Of The Material I Have Included Above...
In Summation, I Was Trying To Be As Honorable As Possible Initally Contacting Best Buys Chat Before Purchasing This Laser Printer, I Even Told the Chat Rep That This May Be A Typo ( Not Wanting to Waste My Time To Buy It and Have Issues Returning Etc If It Did Not Come With Both Cartridges ) He Guarenteed Me I Would Receive It As It is Stated In The Online Description after He Looked Up The description Himself, and even Posted The Description To The Chat session !
as you can see as part of The Transcript Of Our Conversation Here, ! Upon Initially Ordering This Printer Online, I Was Confident That Best Buy Would Honor The Item Description Just as Their Own Employee was ! But I Now Feel I was First Baited and Afterward Manipulated By Their Senior specialist Steve Waigoskis at There Corporate Office !
This Falls Upon Their Ethical Credibility and Disregard For their Consumers, Reducing Their Consumers Beliefs Towards Best Buy as Dishonorable, Disreputable, Impracticle , and Thereby Substandard In The Retail Market ! This Type Of Disconcern For Their Patrons Is Inappropriate To say The Least, I Can Actually Call Them Thieves and Liars With The Proof To Substantiate My Claims ! Very Upset !
Inbox x wendyscowboy Sun, Oct 13, 8:10 PM (5 days ago) I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That S 2 wendyscowboy 9:44 AM (3 hours ago) One More Thing Steve, Say Hello To Corie For Me , Would You Please, Does She Know She's Now The CEO Of A Den Of Thieves ? Waligoski, Steven 11:13 AM (2 hours ago) to me Hello Mr. Cone, Thank you for your email below.
I’m following up on our telephone conversation earlier and as I outlined in our phone conversation, please send me pictures of the Brother printer box and owner’s manual along with the picture of the DR-730 Drum box and owner’s manual stating either one or both states they come with 2-inck cartridges.
In your BBB (complaint #13901764), you stated our website for the Brother printer mentioned it included these items: Customer’s Statement of the Problem: wendyscowboy 8:10 PM (1 hour ago) to trish.walker, me I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>> What's Included “Brother HL-L2370DW Wireless Black-and-White Printer -- Starter toner cartridge (approx. 700 pages)-- DR-730 drum (approx. 12,000 pages) -- Quick setup guide Installation CD-ROM AC power cord” The website for the Brother printer on our website states the following on “What’s Included” AC power cord Brother HL-L2370DW Wireless Black-and-White Printer DR-730 drum Installation CD-ROM Quick setup guide Starter toner cartridge (approx. 700 pages)
I’ve included the website hyperlink for reference: https://www.bestbuy.com/site/brother-hl-l2370dw-wireless-black-and-white-printer-gray/6130042.p?skuId=6130042 As a customer service gesture, we sent you via our website the Brother DR-730 Drum (SKU# 6178657), received on 10/17/2019 per UPS tracking #: 1ZA651X00336686952 In your voice mail today, you stated receiving the item; however, were looking for an additional ink cartridge with the unit.
The DR-730 Drum from our website states the following is included: “What’s Included” Brother DR-730 Drum Unit https://www.bestbuy.com/site/brother-dr-730-drum-unit-black/6178657.p?skuId=6178657 In addition, listed on our website are the Terms & Conditions (T&C) on our website that customers agree to when purchasing from us and states the following: By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms and conditions ("Terms").
You also accept the Terms when you create an account, make a purchase as a guest, or log in to any Best Buy Property. And “Information on Our Site” it states the following: We do not warrant that product descriptions or other content is accurate, complete, or error free. We have provided the T&C’s from our website for reference: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067
Based on our investigation, review of your BBB complaint and our website for both the Brother printer and Brother Drum, we would be unable to accommodate your request for an additional ink cartridge or toner. If you wish to revisit this issue so we may review, please send me pictures of the following: Brother printer box (stating 2-ink cartridges included on box) Owners’ manual for the Brother printer (saying what is included) Brother DR-730 Drum (outside of box if it lists ink cartridge or ink toner included in box) Owner’s manual for the Brother DR-730 Drum (saying what is included) Respectfully, Steven Waligoski Senior Executive Resolution Specialist Best Buy Corporate Campus (612) 292-0142 (Direct) (952) 430-5176 (Fax) [email protected] cid:[email protected] cid:[email protected] From: wendyscowboy [mailto:[email protected]] Sent: Friday, October 18, 2019 11:44 AM To: Waligoski, Steven; [email protected] Subject: [CAUTION! EXTERNAL] Fwd: Very Upset ! One More Thing Steve, Say Hello To Corie For Me , Would You Please, Does She Know She's Now The CEO Of A Den Of Thieves ? ---------- Forwarded message --------- From: wendyscowboy Date: Fri, Oct 18, 2019 at 9:38 AM Subject: Fwd: Very Upset ! To: , Don Cone WARNING ! BEST BUY ARE THIEVES !!! HERE' S PROOF !!! They Corrected The error on the product description on the website after my complaint by removing the Description Of The (12,000) page Drum That Said it was Included and Claimed it was never there !!!
Here's a Picture of the description I Took To show Their Chat Rep Stephen Roberts Before Hand, It Show's The Drum With The (12,000) Page ) YOUR THIEVES !!! Dont Worry Steve, Ill Spell Your Name Correctly When I File My Complaints, Your Best Buys Senior Corporate THIEF !
---------- Forwarded message --------- From: Waligoski, Steven Date: Fri, Oct 18, 2019 at 11:13 AM Subject: RE: [CAUTION! EXTERNAL] Fwd: Very Upset ! To: wendyscowboy Hello Mr. Cone, Thank you for your email below. I’m following up on our telephone conversation earlier and as I outlined in our phone conversation, please send me pictures of the Brother printer box and owner’s manual along with the picture of the DR-730 Drum box and owner’s manual stating either one or both states they come with 2-inck cartridges.
In your BBB (complaint #13901764), you stated our website for the Brother printer mentioned it included these items: Customer’s Statement of the Problem: wendyscowboy 8:10 PM (1 hour ago) to trish.walker, me I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>>
What's Included “Brother HL-L2370DW Wireless Black-and-White Printer -- Starter toner cartridge (approx. 700 pages)-- DR-730 drum (approx. 12,000 pages) -- Quick setup guide Installation CD-ROM AC power cord” The website for the Brother printer on our website states the following on “What’s Included” AC power cord Brother HL-L2370DW Wireless Black-and-White Printer DR-730 drum Installation CD-ROM Quick setup guide Starter toner cartridge (approx. 700 pages)
I’ve included the website hyperlink for reference: https://www.bestbuy.com/site/brother-hl-l2370dw-wireless-black-and-white-printer-gray/6130042.p?skuId=6130042 As a customer service gesture, we sent you via our website the Brother DR-730 Drum (SKU# 6178657), received on 10/17/2019 per UPS tracking #: 1ZA651X00336686952
In your voice mail today, you stated receiving the item; however, were looking for an additional ink cartridge with the unit. The DR-730 Drum from our website states the following is included: “What’s Included” Brother DR-730 Drum Unit https://www.bestbuy.com/site/brother-dr-730-drum-unit-black/6178657.p?skuId=6178657
In addition, listed on our website are the Terms & Conditions (T&C) on our website that customers agree to when purchasing from us and states the following: By using any Best Buy Property and its related services, products, and software, you agree to be bound by these terms and conditions ("Terms"). You also accept the Terms when you create an account, make a purchase as a guest, or log in to any Best Buy Property.
And “Information on Our Site” it states the following: We do not warrant that product descriptions or other content is accurate, complete, or error free. We have provided the T&C’s from our website for reference: https://www.bestbuy.com/site/help-topics/terms-and-conditions/pcmcat204400050067.c?id=pcmcat204400050067 Based on our investigation, review of your BBB complaint and our website for both the Brother printer and Brother Drum, we would be unable to accommodate your request for an additional ink cartridge or toner.
If you wish to revisit this issue so we may review, please send me pictures of the following: Brother printer box (stating 2-ink cartridges included on box) Owners’ manual for the Brother printer (saying what is included) Brother DR-730 Drum (outside of box if it lists ink cartridge or ink toner included in box) Owner’s manual for the Brother DR-730 Drum (saying what is included) Respectfully, Steven Waligoski Senior Executive Resolution Specialist Best Buy Corporate Campus (612) 292-0142 (Direct) (952) 430-5176 (Fax) [email protected] cid:[email protected]
cid:[email protected] From: wendyscowboy [mailto:[email protected]] Sent: Friday, October 18, 2019 11:44 AM To: Waligoski, Steven; [email protected] Subject: [CAUTION! EXTERNAL] Fwd: Very Upset ! One More Thing Steve, Say Hello To Corie For Me , Would You Please, Does She Know She's Now The CEO Of A Den Of Thieves ? ------
---- Forwarded message --------- From: wendyscowboy Date: Fri, Oct 18, 2019 at 9:38 AM Subject: Fwd: Very Upset ! To: , Don Cone WARNING ! BEST BUY ARE THIEVES !!! HERE' S PROOF !!! They Corrected The error on the product description on the website after my complaint by removing the Description Of The (12,000) page Drum That Said it was Included and Claimed it was never there !!! Here's a Picture of the description I Took To show Their Chat Rep Stephen Roberts Before Hand, It Show's The Drum With The (12,000) Page ) YOUR THIEVES !!! Dont Worry Steve, Ill Spell Your Name Correctly When I File My Complaints, Your Best Buys Senior Corporate THIEF !
_________________________________________________ ---------- Forwarded message --------- From: wendyscowboy Date: Sun, Oct 13, 2019 at 8:24 PM Subject: Re: Very Upset ! To: , Don Cone Also, Your Apple Valley Calif Mgr Lees Rayes Is A Discredit To Any Legitimate Company ! On Sun, Oct 13, 2019 at 8:10 PM wendyscowboy wrote:
I Have A 900 Page Printing Job I Needed To Do and Was Shopping Laser jet Printers, I Found One On Your Online Site @ Bestbuy.com and Read The Description That Said Whats Included, I Copied It Here >>> What's Included Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. 700 pages) DR-730 drum (approx. 12,000 pages) Quick setup guide Installation CD-ROM AC power cord As You Can Read For Yourself , So Since It Stated It Includes A 700 page as Well As A 12,000 Page Toner/Cartridge /Drum/ I Assumed It Could Be A Typo !!!
So I Contacted The Chat Dept. to Verify This, I Told Your Chat Rep My Situation What The Description Said and It Could Be A Typo, So Before I Order I Want To Be Sure That I Would Receive Both Cartridges, He Assured Me That Best Buy Was Honorable as I Was Trying To Be and That If I Didn't Receive Both Cartridges in The Box Best Buy Would Definatly Send Me One at No Charge !
I Received the printer and Only 1 Cartridge In The Box, I Contacted The Chat Again and They Said To Take it up with my Local Best Buy, So I Contacted Our Local Best Buy Here In Apple Valley Calif and Talked To The Store MGR Lees Rayes Who Was Rude Disrespectful and Is A Liar ! He Said He Had The Item Description right in front of him and it said it only comes with one 700 page cartridge ! I Told Him Thats Not what it states in the description and He said it did !
I Included Above what it states in the description PLEASE READ IT ! It Does Not State it to Include Only One Cartridge Anywhere ! Furthermore why would it state a 12,000 page at all for that matter if not included , under whats included ! So This Has Become A Hugh Waste Of My Time And Situation That Has Set A Rise In My Blood Pressure ! Now I'm UPSET !
Please Don't Blame Your First Chat Rep For Assuring Me That Best Buy Would Honor The Second Cartridge if Not Included, He was just Convinced In His Company's Responsible Ethical Standards, He Obviously has not met My Local Store MGR LEES, I Was Honorable And Before Purchasing Questioned The 700 page and 12,000 page cartridges that it states are included !
So Now I Must Go Buy Another Cartridge, So I Can Finish My Job as well as dealing With This BS !!! Im Very Disappointed In Best Buy At This Point, And now must consider Doing Business With You in the future ! here is a copy of the first transcript >>> Please Let Me Know Your Intentions Regarding This Matter ! I'm A Very Disappointed Customer At This Point ! Hello, Visitor-2057187618-18678, Your requested Best Buy chat transcript is below.
We appreciate your visit to BestBuy.com today and look forward to seeing you again soon. General Information Chat Start Time Chat End Time Chat Duration Operator Interaction ID Oct 09, 2019 03:24:34 GMT Oct 09, 2019 03:34:10 GMT 00:09:35 Stephen Roberts INT-va1appis16-1570591227957-356306 Stephen Roberts (03:24:38 GMT) : Thank you for choosing Best Buy, my name is Stephen Roberts. How may I assist you today? Stephen Roberts (03:24:46 GMT) : Nice to have you on this chat, Don. Visitor (03:24:47
GMT) : hi Visitor (03:25:19 GMT) : Im Interested in your laser jet printer hl2370dw Stephen Roberts (03:25:55 GMT) : Great! How can I make things easier for you? Visitor (03:26:12 GMT) : It say it comes with a toner cartridge and drum is this correct ? Visitor (03:26:24 GMT) : Brother HL-L2370DW Wireless Black-and-White Printer Starter toner cartridge (approx. XXX pages) DR-XXX drum (approx. 12,XXX pages) Quick setup guide Installation CD-ROM AC power cord Stephen Roberts (03:27:05 GMT) : Let me check and help you with the product specification right away. Visitor (03:27:15 GMT) : I Want To Purchase And I Want to Be Sure The Drum Is Included Visitor
(03:28:05 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ? Stephen Roberts (03:28:21 GMT) : I see the product come with Brother HL-L2370DW Wireless Black-and-White PrinterStarter toner cartridge (approx. XXX pages)DR-XXX drum (approx. 12,XXX pages)Quick setup guideInstallation CD-ROMAC power cord Visitor (03:28:43 GMT) : If I Buy And Its Not In There When Your Descrition Claims It Is I Want To Be sent One ?
Visitor (03:28:55 GMT) : Can You Assure Me Stephen Roberts (03:29:47 GMT) : Yes sure, if in case the promised product is not delivered to you, you can contact us and we will help you with the replacement. Stephen Roberts (03:30:12 GMT) : BestBuy is all about customer satisfaction and we keep our promise. Visitor (03:30:17 GMT) : not what im asking you Visitor (03:30:42 GMT) : If the drum is not included will i be sent one at no charge Stephen Roberts (03:30:52 GMT) : Yes you will receive it, Stephen Roberts (03:31:06 GMT) : You will get one for no charge. Visitor (03:31:32 GMT) :
Ok Cause I Thought It Maybe A TYPO Stephen Roberts (03:32:47 GMT) : No worries! As I told BestBuy is all about customer satisfaction and we will keep our promise. Stephen Roberts (03:33:07 GMT) : You will be sent a copy of the transcript via email once the chat has ended for proof.
Visitor (03:33:28 GMT) : Alrighty its a great deal then THXS D Stephen Roberts (03:33:42 GMT) : Is there anything I can assist you with today? Visitor (03:34:04 GMT) : Nope Have A Good Evening Stephen Roberts (03:34:08 GMT) : Thank you for choosing Best Buy! This chat session will now end and you will see a short survey. I appreciate any feedback you can provide.
I Submitted a BBB Complaint On This Matter and Shortly Afterward Was Contacted By Steve Waligoski A Senior Specialist at Best Buy Corporate, He Said He Was Sorry For My Inconvienance and would send me the 12,000 page Drum/cartridge That The Description Stated, and He Would Revise The Description On The Printer and Remove The 12,000 page Discrepancy, He Left Me His Number And Said Call Him If There Was Any Problem ! (I didnt realize he was setting me up) !
I Took Him At His Word and Told Him I Did not expect The Call or That Best Buy Would Be This Honorable Especially After Dealing With The Store Manager LEES RAYES at My Local Best Buy ! Feeling Confident That The Matter Was resolved To My Satisfaction, I Closed The BBB Complaint. But This Was A BIG MISTAKE ! I Soon Received The New Drum , However The 12,000 page Toner WAS NOT INCLUDED ! (This was Of My Initial Concern In the first place when I asked the Chat associate If The Printer Contained This 12,000 page Cartridge or not ?)
So I Called and Left A Message For Steve As He Told Me To Do If I Had A Problem ! And Told Him That I Received The Drum But NO TONER ? The Next Day He Called Me Back, He told Me That It Does Not Include The 12,000 Page Toner That Was In The Initial Description ! So I Referd Him Back To The Initial Inquiry i Made In The Very Beginning, Talking To The Best Buy Chat Rep, Online... That This Was Specifically About That 12,000 Page Toner The Whole Time !
, Steve Said That The 12,000 Page Toner Is Not Included Once More, I Said Its In The Online Description ! He Said NO ITS NOT ! I Told Him Ill Go Online and take A Pic and Send It Right Now ! (By This Time I Was On Best Buys Website At The Printer I Ordered And Looking At The Description ) LOL IT WAS GONE ! He Revised The Whats Included On The Printer, and REMOVED The 12,000 Refrence From The Description !!! Still On The Phone With Steve I Said ITS GONE ! You Removed It !
He Said It Does not say its included under The Description ! Of Course Not You had it Edited it Out ! Does This Sound Like Ethical Business Behavior ? But What Steve Did not Realize Is That I Took A Picture Of the Description Prior to Him Editing It Out that Showed The Original 12,000 included Drum in the Original Description For Trish Walker, Best Buys Complaint Dept... This Whole Process Of My Experience With Best Buy Can Be Validated By Dates Of The Material I Have Included Above...
In Summation, I Was Trying To Be As Honorable As Possible Initally Contacting Best Buys Chat Before Purchasing This Laser Printer, I Even Told the Chat Rep That This May Be A Typo ( Not Wanting to Waste My Time To Buy It and Have Issues Returning Etc If It Did Not Come With Both Cartridges ) He Guarenteed Me I Would Receive It As It is Stated In The Online Description after He Looked Up The description Himself, and even Posted The Description To The Chat session ! as you can see as part of The Transcript Of Our Conversation Here, !
Upon Initially Ordering This Printer Online, I Was Confident That Best Buy Would Honor The Item Description Just as Their Own Employee was ! But I Now Feel I was First Baited and Afterward Manipulated By Their Senior specialist Steve Waigoskis at There Corporate Office !
This Falls Upon Their Ethical Credibility and Disregard For their Consumers, Reducing Their Consumers Beliefs Towards Best Buy as Dishonorable, Disreputable, Impracticle , and Thereby Substandard In The Retail Market ! This Type Of Disconcern For Their Patrons Is Inappropriate To say The Least, I Can Actually Call Them Thieves and Liars With The Proof To Substantiate My Claims !