Centurylink decided they would come and dig up my yard without any prior notice, sever my irrigation drip lines, and leave piles of dirt in my yard (which then turned to mud from said severed drip lines).
After filing a complaint, I got an email this morning saying, "When a CenturyLink technician does damage at a customer or claimant’s home, we don’t ask them to go back out and repair the damage."
Apparently this is how they do business. After pulling a copy of the plat map and measuring the property myself, their utility box they were digging around appears to be located about 2 feet outside of the public utility easement, so they were trespassing anyway. Steer clear of CenturyLink at all costs. In my opinion they have no respect for their customers or the property owners on which their utility boxes are located. Apparently they also have no regard for keeping within the boundaries of their legal rights...
I called Century Link to see why my bill keeps going up monthly. I was told is I would transfer my land line from Vonage to Century Link I would save $40 to $50 a month. I asked if I would get the same type service, long distance, caller id, and unlimited calls, and I was assured I would. Also I needed to keep my phone number, She checked and said that since Vonage and Centiury do not have a working relationship, I would have to go with Verizon. She gave me the price for one year and I would be on a year contract. I wouldn't have to do anything, Century Link would handle the transfer and a repair man would come to the home to make the change.
All of this was done they said, but they changed my number, put me on century link and gave me the basic package for the phone service which did not include long distance aor caller id. I called to ask them to fix the problem. I cannot receive any calls and al I get is voicemail from Vonage.
I gave the people I have taled to at Century link (5 calls) and asked them to listen to the recording of what was said to me. I was told they wouldn't do it even though I had been told that they record every call.
The employees name was Deandra and her badge number was AB60924. Nothing has been done, I am without a phone and have a year contract with Verizon. But Century Link aid I am with Century link and have a new number. I get so far into the conversation, and then they ay I need to br transferred, but then I get disconnected.
OK, the UPS store warned me! I wanted to purchase a modem, instead of paying rental fees for the modem CenturyLink gives you with their signup package. So, I had CenturyLink send me a new modem and in the box there was a UPS return label. I received new modem promptly (go figure), installed the same day, boxed up the modem and went the next day to return the old modem at the UPS store. While in the store, the UPS (United Parcel Service) clerk offered my receipt and without saying anything back, he said "You will need this, I promise!" I said why, and he said that CenturyLink is infamous for saying they did not receive the returned item. Oh ok, well give me that receipt and I went on my way.
After a month, I received a normal bill for same amount (Services, PLUS NEW modem cost divided by three months). I checked online with the CenturyLink site and there was no mention of the modem return, yet. I brushed it off and was hoping that it is just going through the system, this makes sense I thought. So, I didn’t think about it again until my next bill. The next bill came and the modem return was still not on the 2nd bill. Well then.. I went online again to UPS site, checked the status, thinking something went wrong and sure as hell, they received it in Kansas, a few days after it left Co. Ok then, now I call CenturyLink with UPS receipt in hand and looking at the confirmation screen with the name of (T TEETERS) as signed by on 11/19/2015. Spoke with someone, can’t find the name, but was told by CenturyLink that everything is ok, just wait and it will work itself out. LOL, yeah right! So the 3rd month comes and I see that it is still not returned in their system. I called and received a confirmation number of (1221####) saying that I will receive a credit on the next month’s bill, nice!
--- (Month Four) after return of the rented modem ---
Today, on my little bank transaction app for my phone, I saw that I was billed by CenturyLink again for the monthly amount, yet, there was still no credit to my account, hum... I was told that the last confirmation would take care of that and I would not receive a bill for a couple of months, since that last credit and confirmation number took care of everything, right... After talking to a very nice girl today, Nicole (ID#0176###) she was apologetic, after she ran the UPS return number check again. So, confirmation # 12316### is what I wrote down today (3/15/2016). For some unknown reason (ROFL) just can’t quite trust this, and I will edit this scam report, since it is not resolved, if this does NOT finally take care of it!
Question to the world and anyone reading this: How many of you actually look at your bills each month? How many people actually follow through with these big corporate businesses that believe they rule our lives and own us, the one’s that pay for their company to exist? What has happened to America? How many people have CenturyLink duped or ripped off, because they trust that the first phone call, or second or third should solve the problem??? All of this over $110.94, which was never received and would have been forgotten about!
Now multiply this amount for just my (small) dealing with CenturyLink, and multiply that by, let’s say 100,000 people that forgot to DOUBLE check their CenturyLink Bill… The total potential theft, just for one month worth of rip-offs of the public = $11,094,000.00 USD - that’s 11.1 Million, in just one month, possibly stolen from the US citizens by this company… Now, chew on that!
CenturyLink Reviews
Centurylink decided they would come and dig up my yard without any prior notice, sever my irrigation drip lines, and leave piles of dirt in my yard (which then turned to mud from said severed drip lines).
After filing a complaint, I got an email this morning saying, "When a CenturyLink technician does damage at a customer or claimant’s home, we don’t ask them to go back out and repair the damage."
Apparently this is how they do business. After pulling a copy of the plat map and measuring the property myself, their utility box they were digging around appears to be located about 2 feet outside of the public utility easement, so they were trespassing anyway. Steer clear of CenturyLink at all costs. In my opinion they have no respect for their customers or the property owners on which their utility boxes are located. Apparently they also have no regard for keeping within the boundaries of their legal rights...
I called Century Link to see why my bill keeps going up monthly. I was told is I would transfer my land line from Vonage to Century Link I would save $40 to $50 a month. I asked if I would get the same type service, long distance, caller id, and unlimited calls, and I was assured I would. Also I needed to keep my phone number, She checked and said that since Vonage and Centiury do not have a working relationship, I would have to go with Verizon. She gave me the price for one year and I would be on a year contract. I wouldn't have to do anything, Century Link would handle the transfer and a repair man would come to the home to make the change.
All of this was done they said, but they changed my number, put me on century link and gave me the basic package for the phone service which did not include long distance aor caller id. I called to ask them to fix the problem. I cannot receive any calls and al I get is voicemail from Vonage.
I gave the people I have taled to at Century link (5 calls) and asked them to listen to the recording of what was said to me. I was told they wouldn't do it even though I had been told that they record every call.
The employees name was Deandra and her badge number was AB60924. Nothing has been done, I am without a phone and have a year contract with Verizon. But Century Link aid I am with Century link and have a new number. I get so far into the conversation, and then they ay I need to br transferred, but then I get disconnected.
OK, the UPS store warned me! I wanted to purchase a modem, instead of paying rental fees for the modem CenturyLink gives you with their signup package. So, I had CenturyLink send me a new modem and in the box there was a UPS return label. I received new modem promptly (go figure), installed the same day, boxed up the modem and went the next day to return the old modem at the UPS store. While in the store, the UPS (United Parcel Service) clerk offered my receipt and without saying anything back, he said "You will need this, I promise!" I said why, and he said that CenturyLink is infamous for saying they did not receive the returned item. Oh ok, well give me that receipt and I went on my way.
After a month, I received a normal bill for same amount (Services, PLUS NEW modem cost divided by three months). I checked online with the CenturyLink site and there was no mention of the modem return, yet. I brushed it off and was hoping that it is just going through the system, this makes sense I thought. So, I didn’t think about it again until my next bill. The next bill came and the modem return was still not on the 2nd bill. Well then.. I went online again to UPS site, checked the status, thinking something went wrong and sure as hell, they received it in Kansas, a few days after it left Co. Ok then, now I call CenturyLink with UPS receipt in hand and looking at the confirmation screen with the name of (T TEETERS) as signed by on 11/19/2015. Spoke with someone, can’t find the name, but was told by CenturyLink that everything is ok, just wait and it will work itself out. LOL, yeah right! So the 3rd month comes and I see that it is still not returned in their system. I called and received a confirmation number of (1221####) saying that I will receive a credit on the next month’s bill, nice!
--- (Month Four) after return of the rented modem ---
Today, on my little bank transaction app for my phone, I saw that I was billed by CenturyLink again for the monthly amount, yet, there was still no credit to my account, hum... I was told that the last confirmation would take care of that and I would not receive a bill for a couple of months, since that last credit and confirmation number took care of everything, right... After talking to a very nice girl today, Nicole (ID#0176###) she was apologetic, after she ran the UPS return number check again. So, confirmation # 12316### is what I wrote down today (3/15/2016). For some unknown reason (ROFL) just can’t quite trust this, and I will edit this scam report, since it is not resolved, if this does NOT finally take care of it!
Question to the world and anyone reading this: How many of you actually look at your bills each month? How many people actually follow through with these big corporate businesses that believe they rule our lives and own us, the one’s that pay for their company to exist? What has happened to America? How many people have CenturyLink duped or ripped off, because they trust that the first phone call, or second or third should solve the problem??? All of this over $110.94, which was never received and would have been forgotten about!
Now multiply this amount for just my (small) dealing with CenturyLink, and multiply that by, let’s say 100,000 people that forgot to DOUBLE check their CenturyLink Bill… The total potential theft, just for one month worth of rip-offs of the public = $11,094,000.00 USD - that’s 11.1 Million, in just one month, possibly stolen from the US citizens by this company… Now, chew on that!