These guys were referred to me by Home Depot. I'm very dissatisfied with the product and customer service. I feel like I bought a misrepresented product and I had to keep going out of my way to call them for an appointment for installation. I didn't get what I was expecting and the frame was damaged so they sent the salesperson back to take a look.
When the salesperson, Steve Faucett, came for the recall, he banged at my door very loudly and rang the door bell several times. I asked him to take his shoes off and he questioned me back. I took him to the bathroom and told him that I didn't get to see what I was buying. He blatantly said that I lied about him not showing me pictures of the shower door. I said that he didn't show them to me and he continued to yell at me and then said I forgot that he did. I said that I'm telling you what happened.
Anyway, I thought I was getting a frameless with a see through glass. His drawing and the one on the website doesn't look like what I got. I got a framed with an obscure glass. I told him that I don't know what obscure means and he aggressively replied yes you do. I said no I don't but if you talk to me about bookkeeping then I'll understand.
Furthermore, I said the hardware doesn't match my bathroom. He said that they don't get to choose what hardware comes with the shower door.
I said then you should of shown me what it looked like before I bought it.
I changed the subject and asked him if someone will come out to fix the scuff marks and scratches on the top frame. He said yes while writing up the work order. I asked him what's the time frame and he said that he doesn't know then changed his answer to 10 business before someone reaches out to me. I don't know what he wrote since he didn't give me a copy.
This guy was very rude and mean spirited. He didn't care about my concerns. He cared more about fighting me on every issues and proving that he's in the right. It doesn't make sense to sell a product based on a diagram instead of an actual picture. I feel cheated paying $670 for a framed with an obscure glass. I thought I was paying $670 for a frameless with a clear glass. Regardless of what I signed, it was his job to disclose exactly what he was selling me. He didn't order what I wanted and lied by not explaining what he was ordering for me.
Century Shower Door Reviews
These guys were referred to me by Home Depot. I'm very dissatisfied with the product and customer service. I feel like I bought a misrepresented product and I had to keep going out of my way to call them for an appointment for installation. I didn't get what I was expecting and the frame was damaged so they sent the salesperson back to take a look.
When the salesperson, Steve Faucett, came for the recall, he banged at my door very loudly and rang the door bell several times. I asked him to take his shoes off and he questioned me back. I took him to the bathroom and told him that I didn't get to see what I was buying. He blatantly said that I lied about him not showing me pictures of the shower door. I said that he didn't show them to me and he continued to yell at me and then said I forgot that he did. I said that I'm telling you what happened.
Anyway, I thought I was getting a frameless with a see through glass. His drawing and the one on the website doesn't look like what I got. I got a framed with an obscure glass. I told him that I don't know what obscure means and he aggressively replied yes you do. I said no I don't but if you talk to me about bookkeeping then I'll understand.
Furthermore, I said the hardware doesn't match my bathroom. He said that they don't get to choose what hardware comes with the shower door.
I said then you should of shown me what it looked like before I bought it.
I changed the subject and asked him if someone will come out to fix the scuff marks and scratches on the top frame. He said yes while writing up the work order. I asked him what's the time frame and he said that he doesn't know then changed his answer to 10 business before someone reaches out to me. I don't know what he wrote since he didn't give me a copy.
This guy was very rude and mean spirited. He didn't care about my concerns. He cared more about fighting me on every issues and proving that he's in the right. It doesn't make sense to sell a product based on a diagram instead of an actual picture. I feel cheated paying $670 for a framed with an obscure glass. I thought I was paying $670 for a frameless with a clear glass. Regardless of what I signed, it was his job to disclose exactly what he was selling me. He didn't order what I wanted and lied by not explaining what he was ordering for me.