I brought my HTC10 phone in with a small crack in the screen, but otherwise functioning perfectly, for repair to Cellairis at 13420 W Coal Mine Ave Littleton, CO 80127 on August 1st, 2018. I had called ahead to ensure that they could do the screen replacement. I was charged $146.99 and told it would be done the next day. The first time I went in after a few days, the new screen had a chip, and I was told that it broke when they were installing the Bezel, and had ordered a replacement.
A week later, I went to pick it up, and the screen was still chipped. I needed a phone to travel the next day so I said I would take it anyway. However, the phone would not connect to Verizon. I had to buy a replacement phone to travel ($500). Since then, I have called in or gone to the store weekly and the phone is in pieces and they claim that there is some other technical issue relating to the sim card tray, and they continue to give me the run around on this.
They are asserting that they are not responsible for the additional damage. If the phone breaks while under a repair shop's control they are responsible for repair or replacement. They keep telling me someone else is going to try and look at it, but it's never put together or ready for pickup. I need a resolution.
I purchased a protective cover and screen protection from this company in Port Charlotte mall Florida I purchased the product 9 days before the product itself cell apart exposed the cellphone screen and subsequently cracked the cellphone screen by not having the protection that I spent $70 for 9 days ago I approached the salesperson at the celeris booth in Port Charlotte mall he refused to even hear my explanation and when I threatened him with report report and a number of other issues he said "do what you have to do!
Very awful customer service! I went to get my phone repaired and I received it back even more damaged and they refused to admit it and would not fix there damage. I went to fix my screen and My phone speakers did not work! He accused me of lieing with a horrible attitude! What a waist of $200 spent! Warning do not repair with them you will get back a more damaged phone! Horrible service! I will make sure no one at countryside mall from Dillards comes to you for service!
TOOK PHONE BACK TO CELLAIRIS TO HAVE BATTERY REPLACED AFTER IT DIED. THREE MONTHS LATER. RICKY PERSONS PULLED OUT A BATTERY THAT WAS MARKED FOR A 5C I PHONE. BUTIT WOULD NOT FIT, HE TRIED CHARGING THE PHONE BUT THAT WOULD NOT WORK. SUGGESTED THAT IT MIGHT BE THE CHARGING PORT. HE SAID HE DOES NOT KNOW HOW TO TEST FOR THAT. VERY UNPROFESSIONAL. GIRLFRIEND THERE FOR PART OF THE TIME. SEEMED VERY DISTRACTED.
10-30-15 FRIDAY
WENT TO GRAPHICOM AND EXPLAINED WHAT CELLARIUS DID. HE PUT IT ON SOME TYPE OF EQUPMENT TO TEST IF IT WAS THE BATTERY OR TE CHARGER PORT. HE SAID THE PHONE WAS TRYING TO TAKE THE CHARGE BUT THE BATTERY WAS DEAD. HE WOULD NOT PUT A NEW ONE IN SINCE A NON CERTIFIED I PHONE TECH CHANGED THE BATTERY. [continued below]....
Cellairis Reviews
I brought my HTC10 phone in with a small crack in the screen, but otherwise functioning perfectly, for repair to Cellairis at 13420 W Coal Mine Ave Littleton, CO 80127 on August 1st, 2018. I had called ahead to ensure that they could do the screen replacement. I was charged $146.99 and told it would be done the next day. The first time I went in after a few days, the new screen had a chip, and I was told that it broke when they were installing the Bezel, and had ordered a replacement.
A week later, I went to pick it up, and the screen was still chipped. I needed a phone to travel the next day so I said I would take it anyway. However, the phone would not connect to Verizon. I had to buy a replacement phone to travel ($500). Since then, I have called in or gone to the store weekly and the phone is in pieces and they claim that there is some other technical issue relating to the sim card tray, and they continue to give me the run around on this.
They are asserting that they are not responsible for the additional damage. If the phone breaks while under a repair shop's control they are responsible for repair or replacement. They keep telling me someone else is going to try and look at it, but it's never put together or ready for pickup. I need a resolution.
I purchased a protective cover and screen protection from this company in Port Charlotte mall Florida I purchased the product 9 days before the product itself cell apart exposed the cellphone screen and subsequently cracked the cellphone screen by not having the protection that I spent $70 for 9 days ago I approached the salesperson at the celeris booth in Port Charlotte mall he refused to even hear my explanation and when I threatened him with report report and a number of other issues he said "do what you have to do!
Very awful customer service! I went to get my phone repaired and I received it back even more damaged and they refused to admit it and would not fix there damage. I went to fix my screen and My phone speakers did not work! He accused me of lieing with a horrible attitude! What a waist of $200 spent! Warning do not repair with them you will get back a more damaged phone! Horrible service! I will make sure no one at countryside mall from Dillards comes to you for service!
7-18-15 NEW BATTERY INSTALLED
10-29-15 THURSDAY
TOOK PHONE BACK TO CELLAIRIS TO HAVE BATTERY REPLACED AFTER IT DIED. THREE MONTHS LATER. RICKY PERSONS PULLED OUT A BATTERY THAT WAS MARKED FOR A 5C I PHONE. BUTIT WOULD NOT FIT, HE TRIED CHARGING THE PHONE BUT THAT WOULD NOT WORK. SUGGESTED THAT IT MIGHT BE THE CHARGING PORT. HE SAID HE DOES NOT KNOW HOW TO TEST FOR THAT. VERY UNPROFESSIONAL. GIRLFRIEND THERE FOR PART OF THE TIME. SEEMED VERY DISTRACTED.
10-30-15 FRIDAY
WENT TO GRAPHICOM AND EXPLAINED WHAT CELLARIUS DID. HE PUT IT ON SOME TYPE OF EQUPMENT TO TEST IF IT WAS THE BATTERY OR TE CHARGER PORT. HE SAID THE PHONE WAS TRYING TO TAKE THE CHARGE BUT THE BATTERY WAS DEAD. HE WOULD NOT PUT A NEW ONE IN SINCE A NON CERTIFIED I PHONE TECH CHANGED THE BATTERY. [continued below]....