More than once, we have used Celebrity Air which is part of Celebrity Cruises to book air fare in conjunction with our European or Asia Cruise. The return flight from Europe in Premium Economy was horrible, we were a group of eight and placed all over the airplane and some of us in middle seats. We decided this time that we would book Business Class for the trip to Asia at approximately $6,000 per person. We were told at the time of booking the cruise with Celebrity Cruises that as soon as we paid off the balance, we could select our seats. All was well until we paid off the cruise to discover that to pick our seats, we have to pay almost $200 more each. Called Celebrity for them to point the finger at Qatar. Bottom line is now we are being told to either pay an additional $200 per person or wait until check-in to select a seat. What a mess, this is a mess, both Celebrity Cruise/Celebrity Air and Qatar are a mess. They are liars and they play games. You have been warned!
Celebrity showed their real face!!! We just came back from the Celebrity Cruise at Silhouette from December 24 to January 4. It was our sixth cruise with Celebrity. First part of the cruise was very good. After 5 days 3 members of the crew got Covid 19 virus and spread it to the passengers. By the end of the cruise 57 people (52 passengers were thick). As a result of it we could not stop in Columbia and in Bahamas.
Instead of it we had 7 ocean days on the ship. Captain requested wear masks and our holiday stopped. We asked the guest relation service regarding compensation for the cruise and got an answer Celebrity will contact you. Nobody contacted us. I called myself the customer service and was able get through to one of the supervisors on the third day after i wasted 3 hours of my time. Supervisor explained me that Celebrity is not going compensate a penny for broken cruise even for peer taxes and fees.
She said Celebrity does not have funds for it. How nice!!! I just have read on internet that in the same situation Norwegian cruise line offered full return or forwarding cruise money toward the next cruise. Maybe we should take a cruise with Norwegian next time? Paul and Rita Talmazan
Celebrity Cruises Reviews
More than once, we have used Celebrity Air which is part of Celebrity Cruises to book air fare in conjunction with our European or Asia Cruise. The return flight from Europe in Premium Economy was horrible, we were a group of eight and placed all over the airplane and some of us in middle seats. We decided this time that we would book Business Class for the trip to Asia at approximately $6,000 per person. We were told at the time of booking the cruise with Celebrity Cruises that as soon as we paid off the balance, we could select our seats. All was well until we paid off the cruise to discover that to pick our seats, we have to pay almost $200 more each. Called Celebrity for them to point the finger at Qatar. Bottom line is now we are being told to either pay an additional $200 per person or wait until check-in to select a seat. What a mess, this is a mess, both Celebrity Cruise/Celebrity Air and Qatar are a mess. They are liars and they play games. You have been warned!
Celebrity showed their real face!!! We just came back from the Celebrity Cruise at Silhouette from December 24 to January 4. It was our sixth cruise with Celebrity. First part of the cruise was very good. After 5 days 3 members of the crew got Covid 19 virus and spread it to the passengers. By the end of the cruise 57 people (52 passengers were thick). As a result of it we could not stop in Columbia and in Bahamas.
Instead of it we had 7 ocean days on the ship. Captain requested wear masks and our holiday stopped. We asked the guest relation service regarding compensation for the cruise and got an answer Celebrity will contact you. Nobody contacted us. I called myself the customer service and was able get through to one of the supervisors on the third day after i wasted 3 hours of my time. Supervisor explained me that Celebrity is not going compensate a penny for broken cruise even for peer taxes and fees.
She said Celebrity does not have funds for it. How nice!!! I just have read on internet that in the same situation Norwegian cruise line offered full return or forwarding cruise money toward the next cruise. Maybe we should take a cruise with Norwegian next time? Paul and Rita Talmazan