Buyer beware - run away fast! The website advertises funeral caskets with "Free Next Day Nationwide Delivery Available" and "All Prices Include Free Standard Shipping" but I was billed more than twice the advertised price! Here is the actual receipt:
Quote:
Aurora 20 Gauge Sealer Baltic Blue Casket $1490 and $445 delivery with $275 air tray (shipping container) and $185 courier service from the airport with $145 packaging of casket for delivery and $75 removal of packaging with $75 Saturday/weekend delivery and a $90 casket plus tax&processing($120.10)
Sub-Total: $5561
Tax: $222.40
Total: $3122.50
Unquote.
(note, the sub-total and total do not add up!)
Casketsite will email you an agreement to sign. That agreement does not mention any of the additional costs which were more that the advertised casket cost, more than doubling the total cost of the transaction.
I previously purchased a similar mail-order casket from another company and the total cost including all delivery cost was exactly as advertised. I spoke with Casketsite about this...they are totally unrepentant about their deceptive practices.
We ordered a $1340.00 casket. plus specify additional undisclosed fees. The final price for the casket was $2328.98, over $1000.00 added to the price of the casket.
We ordered a casket for our nephew's funeral from Casketsite.com after talking to a salesman representing the company. He assured us that delivery was free as indicated in bold capital letters on their web site. We ordered a $1300 casket on Monday, the following day we got the invoice that included a $425 delivery charge as well as additional undisclosed fees. The final price for the casket was $2328.98, over $1000 added to the price of the casket. We called the company when we received the invoice and were assured that an adjustment would be made to lower the price, however we had to sign the document so the casket could be delivered. We had no choice. The viewing was the following day. After the funeral we made several calls to the company and never got a call back until we posted a negative comment on the company's web site. We received an immediate call back and were told that an adjustment would be made to lower the price
We never heard from the company representative again.
We ordered a casket for our nephew's funeral. We ordered the casket from Caskesite.com after talking to the salesman who assured us that delivery was free as indicated in capital letters on the web site. We ordered a $1300 casket on Monday, the following day we got the invoice that included a $425 delivery charge as well as additional unexpected fees. The final price for the casket was $2328.98, over $1000 added to the price of the casket. We called the company and were informed that an adjustment would be made, but we has to sign the document so the casket could be delivered. We had no choice, because the viewing was scheduled for the next day.
After the funeral we placed several calls to the company and received no response until we posted a negative comment on the website. We got an immediate call back and we were told that they would make an adjustment. We have never heard from the company again, and it has been two weeks
Casketsite.com Reviews
Buyer beware - run away fast! The website advertises funeral caskets with "Free Next Day Nationwide Delivery Available" and "All Prices Include Free Standard Shipping" but I was billed more than twice the advertised price! Here is the actual receipt:
Quote:
Aurora 20 Gauge Sealer Baltic Blue Casket $1490 and $445 delivery with $275 air tray (shipping container) and $185 courier service from the airport with $145 packaging of casket for delivery and $75 removal of packaging with $75 Saturday/weekend delivery and a $90 casket plus tax&processing($120.10)
Sub-Total: $5561
Tax: $222.40
Total: $3122.50
Unquote.
(note, the sub-total and total do not add up!)
Casketsite will email you an agreement to sign. That agreement does not mention any of the additional costs which were more that the advertised casket cost, more than doubling the total cost of the transaction.
I previously purchased a similar mail-order casket from another company and the total cost including all delivery cost was exactly as advertised. I spoke with Casketsite about this...they are totally unrepentant about their deceptive practices.
Rip- Off for Grieving Family
We ordered a $1340.00 casket. plus specify additional undisclosed fees. The final price for the casket was $2328.98, over $1000.00 added to the price of the casket.
Rip-Off for Grieving Family
We ordered a casket for our nephew's funeral from Casketsite.com after talking to a salesman representing the company. He assured us that delivery was free as indicated in bold capital letters on their web site. We ordered a $1300 casket on Monday, the following day we got the invoice that included a $425 delivery charge as well as additional undisclosed fees. The final price for the casket was $2328.98, over $1000 added to the price of the casket. We called the company when we received the invoice and were assured that an adjustment would be made to lower the price, however we had to sign the document so the casket could be delivered. We had no choice. The viewing was the following day. After the funeral we made several calls to the company and never got a call back until we posted a negative comment on the company's web site. We received an immediate call back and were told that an adjustment would be made to lower the price
We never heard from the company representative again.
Rip Off for a Grieving Family
We ordered a casket for our nephew's funeral. We ordered the casket from Caskesite.com after talking to the salesman who assured us that delivery was free as indicated in capital letters on the web site. We ordered a $1300 casket on Monday, the following day we got the invoice that included a $425 delivery charge as well as additional unexpected fees. The final price for the casket was $2328.98, over $1000 added to the price of the casket. We called the company and were informed that an adjustment would be made, but we has to sign the document so the casket could be delivered. We had no choice, because the viewing was scheduled for the next day.
After the funeral we placed several calls to the company and received no response until we posted a negative comment on the website. We got an immediate call back and we were told that they would make an adjustment. We have never heard from the company again, and it has been two weeks