I ordered a gift set for a birthday. It stayed in “processing” for over two weeks. Multiple emails later - they do NOT respond in a timely manner - and days later they said they were getting the product from a different contact. Told me it would be here by the 15th. The morning of the 15th I get an email apologizing for the wait and they say my order has been cancelled Since they couldn’t get it to me by the 15th, I’ve received a $20 credit and will receive a refund in 5-10 working days. I responded asking why they would cancel the order without first asking me and have yet to get a response. They have a phone number but it does not work, all you get is a voice recording saying their phone line is unavailable and it directs you to their website. I’ve been sending them emails since Monday and have had no response back. Such poor communication and service. I understand things taking longer with our current pandemic but you can always communicate with your customers.
I ordered from Caskers in December 2015. Upon ordering I recieved no order confirmation, no notice that my product had shipped nothing. I didn't even think the order went through. A few weeks later I received my order. Unfortunately I had already gotten the product through other means. Previously I had even contacted them to see if they had received my order and got no response from them. When I got the order I contacted them again, asking to return the item and receive a refund. I received no response again! Finally, three MONTHS later I got an email response offering me a $5 coupon to shop at their site again. Ridiculous. Horrible customer service.
I have been getting e-mails from this company for about 2 years. I'm in the restaurant business and assumed that they got my e-mail address from some food or beverage contact.
They appear to be purveyors of fine spirits ie: bourbon, scotch, vodka, gin. they have very fine descriptions of the product and the website is quite attractive.
I ordered 2 bottles of hard to find scotch which were "on sale". My credit card was charged immediatly. The website stated orders were filled in 5-7 days.
After day 8, I visited my account to track the order and found that it had not been shipped. I sent the company an e- mail to inquire the whereabouts of my order. I got no reply after two days, so I sent another e-mail. I really hoped that this company was legit because I had found several other scotch and whiskey examples that were unavailable in my area.
Two more days, sent another e-mail. No answer. Started to get concerned. Tried calling the phone number on the website. No answer. Tried calling another number associated with thae company. It was disconnected.
Sent another e-mail asking for any response. Nothing. If you want to buy fine spirits, I advise going somewhere else.
Worst website ever. First, they do not have a contact phone number for issues, they took 11 days to respond to an email complaint on an order. Second, they are priced almost double their online competitors (who have the same rare selctions).
My husband ordered a bottle of scotch as a gift, had it shipped directly to the recipient. Immediately after completing the order we found the same exact bottle of for half the price. Within 5 minutes of the order, he wrote an email to caskers (the only way to contact), asking to cancel the order. This was Jan 3, he sent another email when it hit our credit card and yet another when he received notification that the order was shipped. He did not get a reply until Jan 14 at which time they offered to issue a return label so he could send the bottle back.
In the meantime, I wrote a post on their facebook which someone promptly deleted, without any response or notification. How can they be so on top of protecting their image on Facebook but they can't respond to an email. My only guess is they have too many complaint emails to keep up.
Caskers Reviews
Horrid customer service
I ordered a gift set for a birthday. It stayed in “processing” for over two weeks. Multiple emails later - they do NOT respond in a timely manner - and days later they said they were getting the product from a different contact. Told me it would be here by the 15th. The morning of the 15th I get an email apologizing for the wait and they say my order has been cancelled Since they couldn’t get it to me by the 15th, I’ve received a $20 credit and will receive a refund in 5-10 working days. I responded asking why they would cancel the order without first asking me and have yet to get a response. They have a phone number but it does not work, all you get is a voice recording saying their phone line is unavailable and it directs you to their website. I’ve been sending them emails since Monday and have had no response back. Such poor communication and service. I understand things taking longer with our current pandemic but you can always communicate with your customers.
I ordered from Caskers in December 2015. Upon ordering I recieved no order confirmation, no notice that my product had shipped nothing. I didn't even think the order went through. A few weeks later I received my order. Unfortunately I had already gotten the product through other means. Previously I had even contacted them to see if they had received my order and got no response from them. When I got the order I contacted them again, asking to return the item and receive a refund. I received no response again! Finally, three MONTHS later I got an email response offering me a $5 coupon to shop at their site again. Ridiculous. Horrible customer service.
I have been getting e-mails from this company for about 2 years. I'm in the restaurant business and assumed that they got my e-mail address from some food or beverage contact.
They appear to be purveyors of fine spirits ie: bourbon, scotch, vodka, gin. they have very fine descriptions of the product and the website is quite attractive.
I ordered 2 bottles of hard to find scotch which were "on sale". My credit card was charged immediatly. The website stated orders were filled in 5-7 days.
After day 8, I visited my account to track the order and found that it had not been shipped. I sent the company an e- mail to inquire the whereabouts of my order. I got no reply after two days, so I sent another e-mail. I really hoped that this company was legit because I had found several other scotch and whiskey examples that were unavailable in my area.
Two more days, sent another e-mail. No answer. Started to get concerned. Tried calling the phone number on the website. No answer. Tried calling another number associated with thae company. It was disconnected.
Sent another e-mail asking for any response. Nothing. If you want to buy fine spirits, I advise going somewhere else.
Worst website ever. First, they do not have a contact phone number for issues, they took 11 days to respond to an email complaint on an order. Second, they are priced almost double their online competitors (who have the same rare selctions).
My husband ordered a bottle of scotch as a gift, had it shipped directly to the recipient. Immediately after completing the order we found the same exact bottle of for half the price. Within 5 minutes of the order, he wrote an email to caskers (the only way to contact), asking to cancel the order. This was Jan 3, he sent another email when it hit our credit card and yet another when he received notification that the order was shipped. He did not get a reply until Jan 14 at which time they offered to issue a return label so he could send the bottle back.
In the meantime, I wrote a post on their facebook which someone promptly deleted, without any response or notification. How can they be so on top of protecting their image on Facebook but they can't respond to an email. My only guess is they have too many complaint emails to keep up.