I joined the casino adrenaline 08/06/2015 at 12:30 I made a deposit, but I have not won anything, and on 03/12/2015 I made another deposit with a reload bonus of 50%, I finished the wagering requirement, made a withdrawal request of $ 500, I sent my documents as soon as I made that withdrawal, and after six hours, I received an email confirming that my documents were received and my account was fully verified, I contacted the live chat on Saturday 05/12/2015, they answered that I will soon receive an email from finance department and I should get my winning soon,
I tried to contact the live chat many times without any answer, and 08/12/2015 they have replied to me that my account is under investigation because the finance department found a duplicate account, what I find unacceptable, I have never done in any online casino, more, If there was a duplicate account why they sent me an email that my account was verified, and I told the live chat that if they want I can even made a live cam from my webcam with my ID in hand, just to prove them that I am that person, and just to let you know I have asked the live chat before I made this deposit about the available bonus for my account, as I do everytime I want to make a deposit with a reload bonus, just 2mn before I made the deposit.
And on 13/12/2015 at 12:22pm, I received an email from the casino adrenaline that they declined my withdrawal, and that I should contact the live chat for more information, which I did, and the live chat answered me they had the certainty that I have a duplicate account due to an IP address or a family name, I asked them to provide me proof of their allegation, and to check if the duplicate account they suspect is mine, did he carry the same first name or same address or same date of birth or same phone number, as the official documents I sent them,
I told them that I had referenced some of my family to this casino and they may also have played in this casino because I thought that this casino was serious and honest, I gave them proof that thoses people do not live with me, they are at the other side of town, they have their own address, their own first names, their own phone number and their own official documents to prove it, I told them fortunately, there are international laws that protects the consumers and players, and that they can not rip people off like that without results, As I said, I registered at adrenaline casino fairly on 08/06/2015, made deposits fairly from my own verified neteller account, with my own money, played fairly, and won fairly, and sent my official documents with the same information I registred with the first time, and before all that I asked the live chat 2 min before I made that deposit.
PS: About the members of my family who I refered, I contacted Mr A.el "father" on 15/12/2015 by phone, and he has confirmed that the casino has sent him an email about a withdrawal and he has already send them his documents about 16 days ago, also I have contacted my sister Miss FZ.el "sister" and she confirmed that she did not get any email from that casino asking her to send her documents, because she does not play at them, and I contacted Mr M.el "brother" also and he has sent his own documents at my demand to the casino too, I did all that just to prove the casino my ID and the ID of the people of my family I refered to this casino.
Casino Adrenaline Reviews
I joined the casino adrenaline 08/06/2015 at 12:30 I made a deposit, but I have not won anything, and on 03/12/2015 I made another deposit with a reload bonus of 50%, I finished the wagering requirement, made a withdrawal request of $ 500, I sent my documents as soon as I made that withdrawal, and after six hours, I received an email confirming that my documents were received and my account was fully verified, I contacted the live chat on Saturday 05/12/2015, they answered that I will soon receive an email from finance department and I should get my winning soon,
I tried to contact the live chat many times without any answer, and 08/12/2015 they have replied to me that my account is under investigation because the finance department found a duplicate account, what I find unacceptable, I have never done in any online casino, more, If there was a duplicate account why they sent me an email that my account was verified, and I told the live chat that if they want I can even made a live cam from my webcam with my ID in hand, just to prove them that I am that person, and just to let you know I have asked the live chat before I made this deposit about the available bonus for my account, as I do everytime I want to make a deposit with a reload bonus, just 2mn before I made the deposit.
And on 13/12/2015 at 12:22pm, I received an email from the casino adrenaline that they declined my withdrawal, and that I should contact the live chat for more information, which I did, and the live chat answered me they had the certainty that I have a duplicate account due to an IP address or a family name, I asked them to provide me proof of their allegation, and to check if the duplicate account they suspect is mine, did he carry the same first name or same address or same date of birth or same phone number, as the official documents I sent them,
I told them that I had referenced some of my family to this casino and they may also have played in this casino because I thought that this casino was serious and honest, I gave them proof that thoses people do not live with me, they are at the other side of town, they have their own address, their own first names, their own phone number and their own official documents to prove it, I told them fortunately, there are international laws that protects the consumers and players, and that they can not rip people off like that without results, As I said, I registered at adrenaline casino fairly on 08/06/2015, made deposits fairly from my own verified neteller account, with my own money, played fairly, and won fairly, and sent my official documents with the same information I registred with the first time, and before all that I asked the live chat 2 min before I made that deposit.
PS: About the members of my family who I refered, I contacted Mr A.el "father" on 15/12/2015 by phone, and he has confirmed that the casino has sent him an email about a withdrawal and he has already send them his documents about 16 days ago, also I have contacted my sister Miss FZ.el "sister" and she confirmed that she did not get any email from that casino asking her to send her documents, because she does not play at them, and I contacted Mr M.el "brother" also and he has sent his own documents at my demand to the casino too, I did all that just to prove the casino my ID and the ID of the people of my family I refered to this casino.