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Carvana, LLC.


Country United States
State Arizona
City Tempe
Address 1930 W Rio Salado Parkway
Phone 1.800.333.4554
Website https://www.carvana.com

Carvana, LLC. Reviews

  • Jan 17, 2024

To whom may concern?

Weather you take care of my issue or not I will continue to write negative reviews every single week to let others know not to trust you guys. Someone needs to warn the customers about your tactics. I will take ads on how bad you guys are really are. You guys say you do a so called 150- inspections which I do believe you don't do because if you did you would not have sold a stolen car to a customer. The repair shops catch it, and you don't. You guys are full of excuses. You probably dismiss this and go about your business in ripping people off.

This is my Problem. It's sitting in a repair shop since October 2022 because it needs a new engine. So, we are stuck with lemon.

We bought a 2011 Cadillac SRX from Carvana April 4th of 2022 later that same year in October 22 the engine lights came on and I had to replace the water pump and the belt twice. I call them in October and the rep said it is what is. Now in January 2023 I need a new engine. I took it to 2 different repair shops and said the same thing I need a new engine. So, I took it to the Cadillac dealership to make sure and they told me that this car has never been service in a very long time. He said he never saw anything like this and said this car had problems before it got to me, I have been going back and forth with Carvana with no end sight. I have all the records of the services that has been done since we had it.

  • Jan 14, 2024

Carvana listed vehicle as "Clean Carfax - Never been in crash". However, Carfax showed "Crash - Moderate Damage".

I did not see this until after vehicle purchase. I contacted Carvana to discuss. Carvana customer representative stated "sorry about that", but was unable or unwilling to do anything further to help.

About a 2 years later, I was unfortunately involved in a collision with this vehicle. The vehicle was considered a total loss even though it possibly should not have due to the extent of damage from my collision, it was hard to determine whether or not the "total loss" was in part due to the vechile having previous and non-disclosed, "moderate damage", prior to my purchasing.

  • Aug 31, 2022

The first vehicle that I received from Carvana had to be returned due to body and mechanical issues. I thought it was a fluke and I selected another vehicle. Bad decision. When I got it, the body of the vehicle looked good for a used car and it ran well. Then the bumper started falling off.

I had to take it for an estimate. Severe rearend damage. It had been wrecked. They say that they do a 150-point checklist. How did they not see this damage? They did. When I spoke to Nicholas on the executive resolution team, he said that it was listed on the checklist (it absolutely was not) and so was the frontend damage. What? Frontend damage? T

ook it in for an estimate. Serious frontend damage. This vehicle had been totaled. I ran the vin number and it had been auctioned. On their website, they have a 360 degree virtual image of the vehicle and they point out a few scratches, but they're not honest. They know what they're selling you. They just lie about it.

I paid for a good used vehicle with minor scratches and got a totaled car. They would not change the price of it even though I caught them in a lie. So I am paying a lot for a totaled car. If you decide to buy from them have it inspected for mechanical and body damage.

I have since paid around $1000 for mechanical issues. You cannot believe anything that they say. They have no integrity. I have learned a hard lesson and will never purchase anything from Carvana again. I suggest you buy from someone else as well.

  • Aug 25, 2022

Our house was struck by lightning a month ago, and our insurance company handled that right away for us. Next month, our car was struck by lightning and totaled. Dealing with insurance again; it was handled smoothly. Now comes the part where we need a new car.

Enter Carvana. We picked a car, politely jumped through every hoop, got our cashier's check down payment of $1800, and set up $190 delivery for Tuesday the 23rd. Our rental car went back Monday night. We needed to drive our kids to school, as we live far away. My terminally ill husband had a doctor's appointment later this week. I took off work to wait for the 10:30 delivery.

They texted at like 10 to tell me they had to reschedule for Friday the 26th at 10. No one would give me any explanation as to why when I contacted them, just this "oh, well, sh*t happens attitude." I wanted to get the car dropped off at a local Carvana location so I could just figure out a way to go and pick it up. I needed it right then.

They said I'd have to restart the entire sale process, and possibly have to wait until September to PICK IT UP. WHAT!!! I was furious but I claimed down. Our kids will be out of school this entire week and we'd have to reschedule my husband's appointment, fine. I'll just have to take off work AGAIN to get this delivery.

Now today is Friday the 26th. They contacted us at 8 AM like, "We're rescheduling you to Sunday the 28th at 1!! WHAT???!!! Okay, so my kids have been out of school for a week, I've taken two days off work this week (without pay, mind you. Not only does that affect my bills and my life, but it affects THEIR payment as well, taking days off for a delivery that will never show up!

I contacted them again and got sent to the Push department this time. Apparently, she told me that they are doing emissions and drive cycles, some madness. Why wasn't that done between Tuesday morning and Thursday night? Will they finish in a day, or reschedule? They had a canned "I apologize" attitude. CONTINUED

  • Jun 7, 2022

What I experience with Carvana. I bought a 2011 Ford Fiesta. Yes, I had 7 days to decline to keep it. However, when your new car spends 5 days getting fixed for discrepancies you don't know that it might be a lemon yet. Frankly, Carvana just couldn't have performed the 128 point inspection they tout. I discovered expired warrantees on the tires and the battery The stereo speakers were blown, damage to right drivers-side mirror, and a bad windshield. Two days after the 7 days, with all the above "fixed" the car wouldn't start. Dead (expired) battery. Also note, depending on the advocate you get on the phone,... your satisfaction with their intervention is a total crap shoot. I actually heard the female advocate tell me : "Well, what did you expect this car is a 2011". "It's old". "It going to have things wrong with it!" She then proceeded to argue with me about my poor judgement of not rejecting with in 7 days, and flatly refused to connect me to an advocate supervisor. What I dislike the most, is that they do not follow up on anything. I sent lots of documents to them over the course of our car deal. No call back! Were those documents - OK? No verifications. When I called to check on them, each time I got a different advocate. So, I had to go thru it all again. However, I finally did enconter a great advocate : Judson. He was VERY helpful, earnest, and enthusiastic to help me. Thanks Judson!

  • May 25, 2022

I purchased a automobile from these jerks, they said I would get it on the 22nd of May, They delayed my pick up to 29th, then delyed it again to the 8th of the next month. I was told that they had to switch out the battery although the car previously passed A 150 POINT INSPECTION!

I cancel the order attempt to order another car the car say that it can be delivered by Monday of the next week... I click on the car and it says that it won't be delivered until the 3rd of the next month. I chat with support to try to get them to honor their initial date.

The Incompetent customer service of course tell me there is nothing that they can do. Stating that they do it for my protection just incase the car (THAT HAS ALREADY PASSED A 150 POINT INSPECTION) is unsafe to drive... absolutely ridiculous.

  • Mar 21, 2022

Bought my vehicle on 7 Sep 21 with cash, fully paid. As of 22 March 22 I still await the Title for my vehicle. I began calling their customer service number after the second temporary tag in January 2022. The friendly bot on the website was no help at all.

I spoke with at least 6 different advocates acrross 11 phone calls. I was told many excuses, mostly "it's still in work". I finally insisted on speaking to the supervisor. After much insistance I spoke with Danielle, the team leader. She was the ONLY person who actually helped me, or at least got something moving. This was in late Feburary 22. It took that long for me to get some real action instead of lip service and I'm still waiting for my title.

Carvana does make it easy to purchase a vehicle but be warned : THEY SELL VEHICLES WITHOUT TITLES. My advice to anyone interested in dealing with Carvana = insist you see the title before comitting to buy. Best of luck.

  • Feb 7, 2022

They just screwed me royally, I didn't even get a chance to take the car for a check at a mechanic because the one they sold me was junk! It won't hold a charge at all, when I went to turn on the lights (which I couldn't check during the day it took them so long I had to run straight to work) there is only one headlight and that one is dim.

I can't even drive it because you can't turn on the heat and drive at the same time (it was warm on pick up day so no need to turn it on) we could've crashed because we couldn't see out the window at all! So I call assuming they'd honor the 7 day swap on money back guarantee.... NOPE they won't because someone in underwriting approved the junk car for delivery while missing a step in the process.

So now they are punishing me for it and I cant swap until they get extra paperwork that I now have no car to go and get that I would have to spend money on a Lyft to go get and I just paid them $800 and I'm not getting that back from them either...

I've had it 1 day Carvana you've definitely lost a customer.

  • Nov 27, 2021

I purchased a vehicle from Carvana on June 16, 2021 from Atlanta Georgia. I reside in TN and the car was delievered to me. I have had it for 4.5 months now and still no registration and/or title, as the car is paid for. After the last temp tag expired on 10/24/21, I was advised by carvana that a new one can not be issued as they have exceeded the amount of time they are allowed to issue temp tags.

I am now driving around an unregistered vehicle, however, found out that carvana has requested a title to be issued in their name just on 11/2/21 from the state of Ohio. Instead of requesting a title in the state in which I live they have requested a title in a different state.

  • Nov 27, 2021

I found a car on Carvana.com, went thrhough the application and though I had a car. The automated messages begin, non stop sales calls and it was ok. I asked for early delivery, "sure" repplied the sales rep. I added the car to insurance, paid for NYS plates, registered the car and now we wait. Several hour after the car should have been delivered, it was not. Frustrated on this exciting Friday night (in anticipation of my new car), I call Carvana.

I called Carvana, the woman was nice. She said we never returned NYS required paperwork. Shocking news I suggested we track the fedex package they provided. She said she can not, put me on hold. 20 minutes later she found the package. I traced it in 10 seconds. She was offended I caled her miss, asked to be called megan. She now intended to make things right. Someone else would call me.

Another woman called, sounded drunk, asked if I still wanted the car. I said sure. This woman said she can have it delivered Monday, in 3 days. I said that was not acceptable. We have a contract and I have commitments. She said "fine" (laughingly ), "you will have it by 9pm. " I said I have prior engaments and asked for earlier delivery. She laughed and agrred.

Minutes later I receive a third call. The rudest woman alive, one that should not speak to paople, ever. She calimed i was rude. I was not. She now said I will not be getting my car. Claimed to own carvana and kept screaming at the top of her lungs the spelling of her name. She sounded high on drugs. I hung up. For the remainder of the night I kept getting weird calls. I am almost certain they were related.

Here is where it gets good. After lowering my credit score, costing me money, wasting my time (atleast 5 hours in calls). This uncivilized individual did cancel my order. After numerous calls and promises of a call back from a manager, almost a week later, no calls, no car.

I will be suing carvana and suggest anyone in need of a car go elsewhere.

  • Jul 16, 2020

I purchased a car online. Carvana states: We put each vehicle through a 150-point inspection so that you can be 100% confident in the quality and safety of your vehicle. This inspection includes everything from tread depth of tires to thickness of brake pads to exterior paint quality to Bluetooth compatibility. Certain cars may be subject to open safety recalls with no currently available remedy.

2017 Subaru Forester with 11,000 miles total price with all fees: $21,472. I traded my car $14038 and cash $7434 on July 11, 2020. Signed all the paperwork which has a CARFAX history print out stating: " the owner is a corporate fleet in Texas, yearly mileage 3900, Guaranteed no problem (salvage/junk/rebuilt/fire/FLOOD/hail/lemon. No issues reported (total loss/structural damage/airbag deployment/odometer check /accident/damage) and the warranty expired. Vehicle was purchased 5/27/17 in Texas on 3/10/19 serviced and smog with mileage 8854, on 5/1/19 registration issued or renewed, passed safety inspection, on 5/13/20 vehicle sold with 11686 mileage, 6/2/20Carvana offered vehicle for sale, 11691 miles, 6/26/20 smoged 11738 miles, 7/8/20 vehicle offered for sale.

I drove the car for a few days and loved it. I was told this car has everything I wanted and fully loaded. It was not fully loaded, but I was okay with that.

After it was over they told me I could not get the warranty. They reported: Tehnican performed multi point inspection on car. Found ALL components underneath car to be covered in rust. About 3/5 rust level. Will cause issues down the road. Everything else is in the green margin. Differential, exhaust system, steering, suspension, shocks, fluid leaks, frame (visual) were all checked off and rusted.

I was in shock. I contacted Carvana and they told me to call Silver Rock the warranty Administrator. Silver Rock told me I needed to have the dealership contact them. I wrote the phone number down and told this to the Subaru agent. He was also confused. He asked me if I actually wanted this vehicle repaired. The bolts were all rusted which makes any repairs extremely difficult due to more damage that can occur by bolts being rusted into the parts. I said it was not for me to decide. I paid them and left in a daze. This was all on July 15, 2020.

When I got home I contacted Carvana and told them what happened. The agent actually asked me if I wanted to start repairs and what I would have to pay with the warranty. I said I could not keep such a damaged vehicle. It would be in the shop more than on the road. “Well mame what do you want me to do?: Repair, replace or refund. I said I wanted replaced. He then said there were no 2017 Subaru Foresters available. I complained about being sold a defective vehicle when Carvana had to have known of this damage and did not disclose. He got snippy with me and kept throwing it back on me.

I asked to speak to a supervisor and he said he would note all we spoke of and that I would have to call back the next day to see what the reply would be. The 7 day return was just coming up in 2 days. I was afraid if I did not get my trade in back by then, I would be stuck with the lemon. So, he scheduled to pick up the lemon car and bring my car back on 7/17/20. He said that I would get my money redeposit back into my account eventually. I said I at least wanted the $559 I had to pay for a car I cannot keep. Oh no no no. No refunds for me. I was exhausted and could not argue any more.

The next day I spoke to Beth and she was very kind. She looked at the notes and all it said was I wanted to get money back for a key I purchased. OMG. So, I told Beth the story and I was so upset I couldn’t speak correctly and she translated my babbling to what I tried to say and read it back to me. She understood my frustration and did say they do have policies which I understood. However, policies are for honest deals and not fraud.

She said a supervisor would contact me that day. Allie called me at 4:21 pm. All she did was recite policy. No refunds for key or inspections on the car. If the car was what Carvana claimed then I would have not requested a refund. I would keep the key and the inspection would have been what I expected. But that was not this case. She cut me off and said there was nothing else she could do and also asked if I wanted to keep the car and have repairs started.

I do not really want my car back as it has become too difficult to get in and out. I needed a larger car. I spent weeks looking and researching makes and models and prices and features. I am just so upset that I was taken advantage of and I know others will be sold a clean damaged junk car. They won’t find out until the 100 day warranty by caravan runs out. This has to be criminal. I have pictures that say much more than i just did.

  • Oct 12, 2019

My 2019 Honda CR-V ex- leather had only 600 miles and was in like-new condition. We had to start selling it after the 1st week because my son was nauseated from the car rides. I received my quote to sell my car to Carvana and it was $26,746.

At the end of the process, it decreased and became $26,303. That was a difference in $443, Carvana said it was because my odometer went up 50 miles. When we met to exchange the car for the check, the representative came in a uber. As stated, ee wasn't driving a long truck to load my car on. Then I was asked to sign a power of attorney so Carvana could do everything on my behalf. I did not like giving up my authority, I preferred to do the paperwork to DMV myself so I can release my liability ASAP.

I wanted a cashier's check but they were not able to offer that. After I received a Wells Fargo business check I asked the Carvana driver, Matt, to wait for me. I went to my bank, Golden One Credit Union, and inquired about Carvana business account I was told that several of their checks bounced.

Carvana could easily put a stop payment on my $26,303 check and leave me with no money plus a fee from my own back. I then went to Wells Fargo and ask them to check the funds. It took about 45 minutes. In the end, I paid to have Wells Fargo payout the check which cost $7.50 and then issues me a cashier's check for $10.

Matt, the Carvana driver, was an independent contractor and has only been with the company for two months. He was patient and stayed with me throughout the whole process. I warmed him about the Carvana experience so he could provide accurate into for his next seller's appt at 5 pm that evening.

In the end, the transaction took over 1 hour, caused me a lot of anxiety and stress, and cost me a trip to my bank, Wells Fargo bank, and then to my bank again.

Beware of Carvana. As a precaution, always get a cashier check and never sign a power of attorney. It is better that you release your liability than for someone else to do it for you.

Dear Carvana, I also would like an additional check of $443 because I drove 50 miles after I sent you my mileage. BTW, who doesn't drive their car after buying it...

  • Sep 11, 2019

Carvana Carvana sold me a car that has been in a prior accident. I noticed the bumper was off a bit and took it to get an estimate and TWO body shops verified that the vehicle was in a prior unreported accident Despite Silver Rock paying 2500.00 for the repairs because I just got the car, Carvana is refusing to acknowledge that they were aware they sold me a car that was in a accident.

Even their own inspection report had fixed damage on the vehicle where there was prior impact. They misrepresented the condition of the vehicle interior. The interior had water stains and cigarette burns...all NOT noted on their report. They refuse to do anything and I'm stuck paying a high car payment for a car that's clearly not worth what they advertised since it was damaged.

I even filed a complaint with the attorney general and they lied to cover up what they did. ... your description. They have made several attempts to avoid rectifying the matter, but that's fraud. The vehicle is worth far less and I can't eveb get it refinanced or sell it because of the pre existing damage and I've only had the car for 35 days.

  • Jun 4, 2019

I purchased a vehicle through Carvana with a promised delivery date of June 5th. they notified me 12 hours in advance that the vehicle was not going to be delivered and it would take nearly another week for delivery when on their own site, they promise delivery within 24 hours.

For the June 5th date, I spent money rebooking a business trip as well as having to spend hours on the phone to correct this issue with my insurance company coordinating the trade in plates. Not only did Carvana not correct any issues, but refused to pay for any of the expenses I had to incur as a result.

THIS IS A RIP OFF COMPANY WHO FALSELY MAKES CLAIMS AS TO THEIR ABILITIES. BUY FROM ANYONE ELSE IF YOU CAN....THESE GUYS SUCK

  • May 2, 2019

Purchased vehicle from Carvana on 4/22/19. Car advertisement was listed as having 16,125 miles, UConnect bluetooth, car mats , tool kit, no damages. Vehicle was also to be delivered to my address on 4/26/19. Not any of these things were true...mileage was 160 miles higher, no UConnect, no car mats, no tool kits, boddy damage and delay in delivery.

Tried to negotiate a fair agreemebt to resolve these issues but Carvana undercut everything and failed to satisy this customer even after admitting fault. Customer service was unprofessional and the sales teams are crooked. I would strongly discourage anyone from using this company. Do not fall for the vending machine sales gimmick!

  • Apr 21, 2019

We had a vehicle delivered on February 15th. It was falsely advertised as an automatic transmission, and when it arrived, it was manual transmission. There was also a crack in the windshield & the air bag light was on. After contacting customer service multiple times, we were told to take it to a repair shop.

The repair shop referred us to the dealership. This process took two weeks to be resolved, with another handful of calls to Carvana to get the issues resolved. I spoke with a supervisor who offered me compensation for the aggravation & promised a check would be mailed. That was on February 28th. In the meantime, we were told to have an emissions & state inspection completed.

Then, using the FedEx mailing label, ship the receipts back to Carvana. We would receive reimbursement for these inspections, along with Carvana submitting the documents to the DMV for the registration and tags, since it was already included in the price of the car. We mailed that paperwork on February 22nd, and it was received by Carvana, confirmed with the FedEx tracking number on February 25th.

On March 20th, I called customer service again. We had not received the reimbursement for the inspections, our registration or tags from the DMV or the compensation for all this aggravation. Our temporary tags were expiring on March 31st and we had not received any sort of deliveries as promised.

After speaking to a representative, it appears that only then, almost a MONTH after we had mailed in our receipts for inspections, the process to register the vehicle began. We received a text message notification after the customer service call later that day as proof of the initiated process. However, based on the estimated processing time, we were not going to receive our license plates and registration in time!

After contacting customer service again on March 27th, we arranged for a rental car once the tags were expired, meaning we could not legally operate the car. It is ridiculous that multiple hours were spent on the phone trying to negotiate a convenient option for this problem. Again, it is still unclear what happened, when we submitted the appropriate documentation with more than 30 days for processing time.

Furthermore, I also asked about the $250 “aggravation” check I had not received, which was supposedly issued on February 28th. I was promised that check would be canceled, a new one reissued and sent Fedex overnight. When I did not receive it within three days, I called again & was promised the same thing again.

I spoke to two different supervisors about the delay with this check & I still did not receive a check after being promised an overnight delivery TWICE. Then I was told, after calling a third time in two weeks, that the check had been sent on March 29th, but through the postal service and would take another 10-15 business days to arrive.

Even though I was promised the check to arrive overnight by two different supervisors. From the delivery of the vehicle to the time it took to process all the paperwork, receive reimbursements, repair all the damaged items and contact customer service approximately 20 times, two months passed. Next time, we will spend the three hours at a dealership & not have to deal with such inconsistencies and shady business practices.

Interestingly enough, each time I called, their automated system stated that the calls were being recorded for quality assurance. If I were Carvana, I would use these exact situations to train their employees to follow the necessary customer service and quality control guidelines. Our experience with Carvana was absolutely horrendous.

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