Problem: I went to carnes motors to purchase a vehicle. I spoke to salesman luis on the amount I would need due to my credit is bad and as of this past year my daughter was diagnosed with cancer and her treatment became a priority so inco wise we are limited. Luis told me I would only need $1500 down and that it would be in house payments of $250 every 15th and 30th of the month.i gave Luis $500 down to hold s white ford fusion 2014. When I gave luis the money I asked if they would fix the side mirror and he said yes. A week from that I was able to come up with the rest by selling some household items. As I went back and gave luis the rest $1000.00 he tells me I needed to come up with $1300 more for title and taxes on the ford fusion. I explained to luis how hard it was to come up with $1000
I said it would be close to impossible to come up with $1300 luis said no worries we can work with you
I started to pick up overtime but was not enough for the half payment of $650.00. I called luis and ask if possible to take a different vehicle cheaper as I could not come up with the 650. He said no worries just bring whatever you can we will work with you. I went to make a payment of $200. And Elizabeth told me they couldn't take that little bit of money . I said I talk to luis and that he said it would be ok and that they would work with me . Then she said it would be ok as there was a misunderstanding She then gave me a receipt stating that as of November 30th I would have to pay $1100. I said thank you for understanding and I will have the payment. Yesterday 11/20/2014 I receive a call from Gustavo stating I would need to add my husband to my insurance.
I told Gustavo he has his own why would I need to add him to mines. I already accommodated to paying more on my insurance to accommodate there 500 deductible which brought my insurance up to $655. A month and now to add a 3rd person would bring me up to $720 a month. This is not fair to me as anything that would happen to the vehicle I would be responsible for. I stated yesterday to Elizabeth that I've been lied to from the beginning of this purchase that I would like to bring the vehicle back tomorrow when I fly back home and we left it at that. Today i have been trying to communicate via text messages to Luis asking him for further information on the vehicle as the vehicle looks like it was used as a rental car because of the marking on the dash I received no strait answer.
I then spoke to Elizabeth asking her the same question her answer was she did not need to share that information to me .I then said that as a customer i was entitled to that information. She then said instead of putting you on hold can i call you back i said yes that i was getting ready to board my flight. I called her back 20min later and she did not share any information and said by the way we towed your car . I said why ??? So you mean to tell me I'm left on foot when I fly back she said I guess so . I was so upset I hung up the phone. My husband called back and asked why they repo my car and Elizabeth stated because of lack of payment. At this point I'm so confused is this even legal? Also the car was taken twice to pass inspection and faild twice according to the guys that detail the cars they told my husband. I ask luis about that and he stated dont worry it passed if anything we will let you know. Again lie after lie. I need help advise anything.
On 6/25/2017 I went to Carnes Motor Company to purchase a vehicle since one was needed due to attend Specialty doctors due to recent disability. Went with $1500 down, Lois assisted me. Was nice and helpful. I did not find a vehicle I liked at that price but did find one for $1800 down (2009 GMC Acadia) Got the difference from a friend who drove me there plus the added $248 needed for the insurance. That evening I was flagged down on the freeway by a friendly motorist who informed me the tail lights needed at night were not on. All the proper buttons and knobs were on correctly. Called Carnes (Lois) took the car in the next day and they corrected that problem (was a bad relay). 2 days later front driver tire blew, inside tread was bad apparently due to bad alignment which was fine but tires were not replaced after the bad alignment problem. Bough a new tire and was informed passenger side tire also had the same problem, so purchased both. Paid $150 for them days after purchase. Car was having issues needing an oil change so I got that done, all this within the first week. Ac started having issues. Then I almost get hit by a car getting into my lane and when I tried to use the horn there was nothing. At this point, 2 safety mechanisms were not working at purchase.
The second week having said car Liz calls and says a $375 was due and I ask for what since I have only had the car 2 weeks. She informs me that there were 2 deferred payments for 6/09 (2 weeks after purchase) and 6/25 and 7/09. I was not informed of this and let her know that Friday someone one would be in to pay it and she said they would repo it and could not wait till Friday even though i was in the hospital. She told me to borroe the money and have someone come pay it. Mind you people work during their business ours and this place does not have a way to pay with debit or credit. Today, on 6/19/2017 I go to a store with my 9 year and 12 year olddaughters and dog. My 9 yr old and I walk into the front of the store to buy one item while 12 year old wanted to stay in the car with the dog. I get a call from my 12 year old daughter crying and screaming there is a amn in the car! Come quick! I run out the store with 9 yr old behind me and see am tall man by the car. I yell step away from the car!!! 2 security officers then pull up. The tall man asks if I was " (name)" I said yes. He stated he was there to repossess the car. He says if I do not let him take it he will disbale the car. Security askes if I am ok and I argue with him to at least let me take the kids home. Since security is there he agrees.
He follows me home and when I get there I ask why is he repossing the car. He says no insurance and the payment is behind. I call Liz she tells me that if I let them take it, she will work something out with me in the moning since she was getting ready to leave. I go to ask her a question and she pretends she cant hear me and hangs up the phone. I try to cll back and get a voicemail that does not allow me to leave a message. Repo guy then says he wants to talk to me. I call my fiance who works for a major media outlet here in Houston. I have him on the line. He tells me to ask the guy his name. He (repo guy) states it is "Brian" and he is the nephew of the owner. He looks at the contract and says that if the insurance is truly "good" and I cooperate, he will redo the contract in the morning to move the 6/9/17 and 6/25/17 payment to the end to add payment 40 and 41 and the 1st payment won't be due till the oridinal 7/9/17 date on the contract he had. I didn't have the insurance in the car since my girls had taken everything out of the car per my request at this point. I was still sitting in the vehicle. He also states they have to go to an auction in conroe in the morning and because of the bad contract would even bring the car back to me in the morning on the way to the auction and he nowmally doesn't do that. I then agree to get out of the vehicle and allow them to take it.
As soon as I get out the car the other guy that orignally almost kidnapped my 12 yr old daughter and dog got in to take the car. "Brian " even then turns and says to me he should be able to bring it back around 10 am on the way to the auction. I go into the house and retreive the insurance card and call Carnes to give them the insurance policy number and a girl named Denise answers. I tell her I needed to speak to Brian when he got there to give him the insurance info so I could get the car back in the morning. SHe says "who?" Irepeated the name and she says she doesn't know who that is. I told her the guy who came to ge the car. I told her that he said he was the nephew of the owner. SHe had no clue to who I was referring to then tried to cover it up by saying I am new here. She knew who I was and why my vehicle was taken though. She also stated they contract someone to repo the vehicles. At this point I know I probably lost the car and a total pf over $2,500 within the 3 weeks. So I then find the payment plan (which is not signed by the way) and my doen payment receipt. The DP receipt states I paid $1800 down (which I did) but the payment plan states it was only $750 I put down and the payment plan was based on the down payment amount. My finace consults the media (work) attorney who also happens to be his good frined and they tell me there are grounds for a lawsuit and that i need to contact police to file an attempted kidnapping charge. Soon all media in Houston (tv and radio) along with criminal and civil charges will be filed if this matter is not cleared up ASAP. Trust me, after reading reviews and the "owners" responses to the issue reviews, I will not hold my breath.
Company repossessed 2007 Ford Taurus. Pay-off balance $1664.00, attempted to pay by self. Company representative, Liz, continued to fabricate whereabouts of car, with allegations that "tow" truck drivers work all night and sleep during the day." Instructed to "be patient and await phone call revealing whereabouts of car." Company never called, confirming refusal to honor Texas Law, Right of Redemption. I was willing to pay monies owed, as of this writing, never received any further communication from company. Car financed for $9,000.00, company are a group of thieves.
Carnes Motor Company, Inc. Reviews
Problem: I went to carnes motors to purchase a vehicle. I spoke to salesman luis on the amount I would need due to my credit is bad and as of this past year my daughter was diagnosed with cancer and her treatment became a priority so inco wise we are limited. Luis told me I would only need $1500 down and that it would be in house payments of $250 every 15th and 30th of the month.i gave Luis $500 down to hold s white ford fusion 2014. When I gave luis the money I asked if they would fix the side mirror and he said yes. A week from that I was able to come up with the rest by selling some household items. As I went back and gave luis the rest $1000.00 he tells me I needed to come up with $1300 more for title and taxes on the ford fusion. I explained to luis how hard it was to come up with $1000
I said it would be close to impossible to come up with $1300 luis said no worries we can work with you
I started to pick up overtime but was not enough for the half payment of $650.00. I called luis and ask if possible to take a different vehicle cheaper as I could not come up with the 650. He said no worries just bring whatever you can we will work with you. I went to make a payment of $200. And Elizabeth told me they couldn't take that little bit of money . I said I talk to luis and that he said it would be ok and that they would work with me . Then she said it would be ok as there was a misunderstanding She then gave me a receipt stating that as of November 30th I would have to pay $1100. I said thank you for understanding and I will have the payment. Yesterday 11/20/2014 I receive a call from Gustavo stating I would need to add my husband to my insurance.
I told Gustavo he has his own why would I need to add him to mines. I already accommodated to paying more on my insurance to accommodate there 500 deductible which brought my insurance up to $655. A month and now to add a 3rd person would bring me up to $720 a month. This is not fair to me as anything that would happen to the vehicle I would be responsible for. I stated yesterday to Elizabeth that I've been lied to from the beginning of this purchase that I would like to bring the vehicle back tomorrow when I fly back home and we left it at that. Today i have been trying to communicate via text messages to Luis asking him for further information on the vehicle as the vehicle looks like it was used as a rental car because of the marking on the dash I received no strait answer.
I then spoke to Elizabeth asking her the same question her answer was she did not need to share that information to me .I then said that as a customer i was entitled to that information. She then said instead of putting you on hold can i call you back i said yes that i was getting ready to board my flight. I called her back 20min later and she did not share any information and said by the way we towed your car . I said why ??? So you mean to tell me I'm left on foot when I fly back she said I guess so . I was so upset I hung up the phone. My husband called back and asked why they repo my car and Elizabeth stated because of lack of payment. At this point I'm so confused is this even legal? Also the car was taken twice to pass inspection and faild twice according to the guys that detail the cars they told my husband. I ask luis about that and he stated dont worry it passed if anything we will let you know. Again lie after lie. I need help advise anything.
On 6/25/2017 I went to Carnes Motor Company to purchase a vehicle since one was needed due to attend Specialty doctors due to recent disability. Went with $1500 down, Lois assisted me. Was nice and helpful. I did not find a vehicle I liked at that price but did find one for $1800 down (2009 GMC Acadia) Got the difference from a friend who drove me there plus the added $248 needed for the insurance. That evening I was flagged down on the freeway by a friendly motorist who informed me the tail lights needed at night were not on. All the proper buttons and knobs were on correctly. Called Carnes (Lois) took the car in the next day and they corrected that problem (was a bad relay). 2 days later front driver tire blew, inside tread was bad apparently due to bad alignment which was fine but tires were not replaced after the bad alignment problem. Bough a new tire and was informed passenger side tire also had the same problem, so purchased both. Paid $150 for them days after purchase. Car was having issues needing an oil change so I got that done, all this within the first week. Ac started having issues. Then I almost get hit by a car getting into my lane and when I tried to use the horn there was nothing. At this point, 2 safety mechanisms were not working at purchase.
The second week having said car Liz calls and says a $375 was due and I ask for what since I have only had the car 2 weeks. She informs me that there were 2 deferred payments for 6/09 (2 weeks after purchase) and 6/25 and 7/09. I was not informed of this and let her know that Friday someone one would be in to pay it and she said they would repo it and could not wait till Friday even though i was in the hospital. She told me to borroe the money and have someone come pay it. Mind you people work during their business ours and this place does not have a way to pay with debit or credit. Today, on 6/19/2017 I go to a store with my 9 year and 12 year olddaughters and dog. My 9 yr old and I walk into the front of the store to buy one item while 12 year old wanted to stay in the car with the dog. I get a call from my 12 year old daughter crying and screaming there is a amn in the car! Come quick! I run out the store with 9 yr old behind me and see am tall man by the car. I yell step away from the car!!! 2 security officers then pull up. The tall man asks if I was " (name)" I said yes. He stated he was there to repossess the car. He says if I do not let him take it he will disbale the car. Security askes if I am ok and I argue with him to at least let me take the kids home. Since security is there he agrees.
He follows me home and when I get there I ask why is he repossing the car. He says no insurance and the payment is behind. I call Liz she tells me that if I let them take it, she will work something out with me in the moning since she was getting ready to leave. I go to ask her a question and she pretends she cant hear me and hangs up the phone. I try to cll back and get a voicemail that does not allow me to leave a message. Repo guy then says he wants to talk to me. I call my fiance who works for a major media outlet here in Houston. I have him on the line. He tells me to ask the guy his name. He (repo guy) states it is "Brian" and he is the nephew of the owner. He looks at the contract and says that if the insurance is truly "good" and I cooperate, he will redo the contract in the morning to move the 6/9/17 and 6/25/17 payment to the end to add payment 40 and 41 and the 1st payment won't be due till the oridinal 7/9/17 date on the contract he had. I didn't have the insurance in the car since my girls had taken everything out of the car per my request at this point. I was still sitting in the vehicle. He also states they have to go to an auction in conroe in the morning and because of the bad contract would even bring the car back to me in the morning on the way to the auction and he nowmally doesn't do that. I then agree to get out of the vehicle and allow them to take it.
As soon as I get out the car the other guy that orignally almost kidnapped my 12 yr old daughter and dog got in to take the car. "Brian " even then turns and says to me he should be able to bring it back around 10 am on the way to the auction. I go into the house and retreive the insurance card and call Carnes to give them the insurance policy number and a girl named Denise answers. I tell her I needed to speak to Brian when he got there to give him the insurance info so I could get the car back in the morning. SHe says "who?" Irepeated the name and she says she doesn't know who that is. I told her the guy who came to ge the car. I told her that he said he was the nephew of the owner. SHe had no clue to who I was referring to then tried to cover it up by saying I am new here. She knew who I was and why my vehicle was taken though. She also stated they contract someone to repo the vehicles. At this point I know I probably lost the car and a total pf over $2,500 within the 3 weeks. So I then find the payment plan (which is not signed by the way) and my doen payment receipt. The DP receipt states I paid $1800 down (which I did) but the payment plan states it was only $750 I put down and the payment plan was based on the down payment amount. My finace consults the media (work) attorney who also happens to be his good frined and they tell me there are grounds for a lawsuit and that i need to contact police to file an attempted kidnapping charge. Soon all media in Houston (tv and radio) along with criminal and civil charges will be filed if this matter is not cleared up ASAP. Trust me, after reading reviews and the "owners" responses to the issue reviews, I will not hold my breath.
Company repossessed 2007 Ford Taurus. Pay-off balance $1664.00, attempted to pay by self. Company representative, Liz, continued to fabricate whereabouts of car, with allegations that "tow" truck drivers work all night and sleep during the day." Instructed to "be patient and await phone call revealing whereabouts of car." Company never called, confirming refusal to honor Texas Law, Right of Redemption. I was willing to pay monies owed, as of this writing, never received any further communication from company. Car financed for $9,000.00, company are a group of thieves.