Do not use this tech ever for any service he might offer you, we are a company who he did a job for, and this guy carl stepehns not only stole our customer outright, he then got our customer to do a chargeback against us and is now hacking our website and sabotaging our online presence. Here is the story, and here is my discription of the story : we hadn’t run into one of these in a long time, looks like these kind of computer repair technicians who like to steal customers are still out there. Carl stephens stole our customer, and then wrote a very nasty email threatening us and calling us a “slum bi#ch”, among other derogatory things. He stole our customer, a customer who suspiciously never returned our calls or emails after we sent this tech onsite to him, until some days later, and then only to say this tech carl stephens hadn’t fixed anything.
You would think after stealing our customer, carl stpehens could have at least been nice about it, and not write us an email afterwards taunting us and threatening us, and without provocation. The nerve of this guy. We think this guy carl stephens might have mental problems, but we wont speculate on that since were only suppose to talk facts here. Well here are the facts. *we gave carl stephens access to our customer after a lengthy phone conversation he had with one of our supervisors that was looking to gauge mr stephens level of expertise; he passed the phone interview and since his credentials he had posted about seemed to hold up, we gave him access to our customers address and description of computer problems he was to help our customer with. *we informed our customer that mr carl stephens would arrive at the time customer had requested. *mr stephens arrived on time, and to our surprise, called shortly after arrival to inform us he was already done. We thought this a bit odd, since we are usually quick to detect that techs who broker a deal with our customers outside of us usually use this method of calling in before the first hour is complete, have the customer pay us the first hour, then charge the customer themselves for any additional time or work that is needed to finish a repair. We did not think much of it at the time, although in hindsight we should have. Customer confirmed all was complete and working, and then customer proceeded to our payment page to pay for the hour of service. We had prepped carl stephens before his going onsite to our customer, and we explained, and he agreed, that in no way would he have contact with our customer after the repair was completed, he would not accept money directly from our customer, and that we would pay him after completion and after he scanned and emailed back our company invoice, signed by our customer, approving his time onsite and the work performed. We started to get suspicious when after this visit our customer was no longer answering our calls,We always call and email customers after a repair has been completed) and never responded to our email asking to rate our service and the tech we sent him. We called the customer every day after completion, for 4 days straight, to try to get him on the phone and let us know if what carl stephens had repaired was working ok for him. We left customer at least 3 voice messages asking him to call us back; he never did. We still didn’t point our finger at carl stephens, and still didn’t suspect foul play, and we gave carl stephens the benefit of the doubt, even though by now it seemed unusual that he had still, after 4 days, not sent us our customer signed invoice, and after 4 days wasn’t asking for pay either. *it was a full 5 days after the repair was completed that this customer, finally called us, not to say he had heard our voice messages asking us to call, but instead the customer called us to tell us that carl stephens had not fixed the problem and that he was still having problems. We nicely asked the customer why he had told us all was completed when tech was onsite and stated the work was done. We asked the customer, why did you pay us, on our website, instead of getting on the phone and telling us the problem was still ocurring. The customer didnt have a very good answer for either of these questions. We then told the customer no worries, we will either send you the same tech back out, or send you a new one, and that either way it would be free of charge to him so long as it was the same exact problem recurring. We 3 way called tech carl stephens with customer on the line, and we all agreed that carl stephens would be back out on a saturday and at a specified time we all 3 agreed to. Saturday came and went and we didn’t receive a call from customer or from carl stephens. We emailed carl stephens, he did not reply until the following day Sunday) and wrote that he and customer had agreed to monday now, instead of saturday. Apparently they had already talked or met without our knowing). Monday came and went, and no call from customer or mr stephens, even though all techs who work for us are told and agree that they must call us upon arrival to our customers place. We email carl stephens tuesday or wednesday, and here mr stephens replys back something along the lines of : “screw you guys, slum bit*h, i stole your customer, you cant do anything about it, your customer is going to now do a charge back for the first amount he paid you, he is my customer now not yours!” im paraphrasing; those aren’t all the things he said, he said much more, and much more nastier things, but im trying to keep this post concise. That is the end of it my friends, you be the judge, this guy is untrustworthy, he is a thief, and is not worth your time or money. Send him on his way without pay for us, since that is what he deserves. Do not use his services, and do not deal with him, he will steal your customers and will promote himself and his lousy website. Even after signing our agreement to not steal our customer or have contact with our customer, he did so anyways, so there is no trusting a person like that who breaks and breaches agreements. He thinks he has deleted his profile with us, but we have it stored and saved and will use it against him in court if we have to. His picture is placed above, so you all know who not to use when you have computer or it problems. What a bad tech indeed.
Carl R. Stephens Reviews
Do not use this tech ever for any service he might offer you, we are a company who he did a job for, and this guy carl stepehns not only stole our customer outright, he then got our customer to do a chargeback against us and is now hacking our website and sabotaging our online presence. Here is the story, and here is my discription of the story : we hadn’t run into one of these in a long time, looks like these kind of computer repair technicians who like to steal customers are still out there. Carl stephens stole our customer, and then wrote a very nasty email threatening us and calling us a “slum bi#ch”, among other derogatory things. He stole our customer, a customer who suspiciously never returned our calls or emails after we sent this tech onsite to him, until some days later, and then only to say this tech carl stephens hadn’t fixed anything.
You would think after stealing our customer, carl stpehens could have at least been nice about it, and not write us an email afterwards taunting us and threatening us, and without provocation. The nerve of this guy. We think this guy carl stephens might have mental problems, but we wont speculate on that since were only suppose to talk facts here. Well here are the facts. *we gave carl stephens access to our customer after a lengthy phone conversation he had with one of our supervisors that was looking to gauge mr stephens level of expertise; he passed the phone interview and since his credentials he had posted about seemed to hold up, we gave him access to our customers address and description of computer problems he was to help our customer with. *we informed our customer that mr carl stephens would arrive at the time customer had requested. *mr stephens arrived on time, and to our surprise, called shortly after arrival to inform us he was already done. We thought this a bit odd, since we are usually quick to detect that techs who broker a deal with our customers outside of us usually use this method of calling in before the first hour is complete, have the customer pay us the first hour, then charge the customer themselves for any additional time or work that is needed to finish a repair. We did not think much of it at the time, although in hindsight we should have. Customer confirmed all was complete and working, and then customer proceeded to our payment page to pay for the hour of service. We had prepped carl stephens before his going onsite to our customer, and we explained, and he agreed, that in no way would he have contact with our customer after the repair was completed, he would not accept money directly from our customer, and that we would pay him after completion and after he scanned and emailed back our company invoice, signed by our customer, approving his time onsite and the work performed. We started to get suspicious when after this visit our customer was no longer answering our calls,We always call and email customers after a repair has been completed) and never responded to our email asking to rate our service and the tech we sent him. We called the customer every day after completion, for 4 days straight, to try to get him on the phone and let us know if what carl stephens had repaired was working ok for him. We left customer at least 3 voice messages asking him to call us back; he never did. We still didn’t point our finger at carl stephens, and still didn’t suspect foul play, and we gave carl stephens the benefit of the doubt, even though by now it seemed unusual that he had still, after 4 days, not sent us our customer signed invoice, and after 4 days wasn’t asking for pay either. *it was a full 5 days after the repair was completed that this customer, finally called us, not to say he had heard our voice messages asking us to call, but instead the customer called us to tell us that carl stephens had not fixed the problem and that he was still having problems. We nicely asked the customer why he had told us all was completed when tech was onsite and stated the work was done. We asked the customer, why did you pay us, on our website, instead of getting on the phone and telling us the problem was still ocurring. The customer didnt have a very good answer for either of these questions. We then told the customer no worries, we will either send you the same tech back out, or send you a new one, and that either way it would be free of charge to him so long as it was the same exact problem recurring. We 3 way called tech carl stephens with customer on the line, and we all agreed that carl stephens would be back out on a saturday and at a specified time we all 3 agreed to. Saturday came and went and we didn’t receive a call from customer or from carl stephens. We emailed carl stephens, he did not reply until the following day Sunday) and wrote that he and customer had agreed to monday now, instead of saturday. Apparently they had already talked or met without our knowing). Monday came and went, and no call from customer or mr stephens, even though all techs who work for us are told and agree that they must call us upon arrival to our customers place. We email carl stephens tuesday or wednesday, and here mr stephens replys back something along the lines of : “screw you guys, slum bit*h, i stole your customer, you cant do anything about it, your customer is going to now do a charge back for the first amount he paid you, he is my customer now not yours!” im paraphrasing; those aren’t all the things he said, he said much more, and much more nastier things, but im trying to keep this post concise. That is the end of it my friends, you be the judge, this guy is untrustworthy, he is a thief, and is not worth your time or money. Send him on his way without pay for us, since that is what he deserves. Do not use his services, and do not deal with him, he will steal your customers and will promote himself and his lousy website. Even after signing our agreement to not steal our customer or have contact with our customer, he did so anyways, so there is no trusting a person like that who breaks and breaches agreements. He thinks he has deleted his profile with us, but we have it stored and saved and will use it against him in court if we have to. His picture is placed above, so you all know who not to use when you have computer or it problems. What a bad tech indeed.