Re: cj-1100797/1195 kietzke ln, reno 89502, nv/775-322-3277, order id: 30969149007897, 10:41:10am, drive thru, employee: eliot r… to wit:
As a long time client of carl's (50 years+) along with my entire family, i was visiting an attorney friend of mine when i stopped into a carl's i normally do not frequent - clear on the other side of town – may 25th 2023. When i gave my order At 10:41 in the morning) no customers were there. No one was inside, or in the drive-thru, but me... So clearly they were not busy in the slightest. I chose carl's over nearby options because i had never had a "bad" experience... Until now.
I paid, then drove to the side back lot to eat and found to my disgust that the $7.89 burger meal was what i must term "cold"... As if it had "maybe" been cooked earlier Or the day before?) and was left to chill out on some counter. There was **no** warmth to the sandwich at all, even the cheese was congealed. The texture of the bread gave the impression it was indeed old... At least ½-1 day old. The fries were just ever so slightly warm... Basically, "cold" and flimsy. I had to toss my lunch in the can, except for the drink - which not surprisingly now, tasted watered down - and i left the back lot quite upset at this experience - and hungry!
Debating about reporting the facility, i did end up contacting carl's jr/cke restaurants holdings, inc. June 7th by email via their site, and waited... But was left hanging with this msg: "we received your feedback and are working with our teams to better serve you." - - -
Really?! a total "blow-off"?!
I have since contacted them several more times to ask why they aren't responding directly to me.
Today I ordered 3 combos from Calr's Jr. by the Uber Eats app, but they just sent me 1 of them. I paid 49 dollars and waited 1 hour to receive just one of them. I am frustrated with them, because of their irresponsibility. I asked for a money replacement, but it will take 10 business days, it is way too long to get my money back.
Carl's Jr. Reviews
Re: cj-1100797/1195 kietzke ln, reno 89502, nv/775-322-3277, order id: 30969149007897, 10:41:10am, drive thru, employee: eliot r… to wit:
As a long time client of carl's (50 years+) along with my entire family, i was visiting an attorney friend of mine when i stopped into a carl's i normally do not frequent - clear on the other side of town – may 25th 2023. When i gave my order At 10:41 in the morning) no customers were there. No one was inside, or in the drive-thru, but me... So clearly they were not busy in the slightest. I chose carl's over nearby options because i had never had a "bad" experience... Until now.
I paid, then drove to the side back lot to eat and found to my disgust that the $7.89 burger meal was what i must term "cold"... As if it had "maybe" been cooked earlier Or the day before?) and was left to chill out on some counter. There was **no** warmth to the sandwich at all, even the cheese was congealed. The texture of the bread gave the impression it was indeed old... At least ½-1 day old. The fries were just ever so slightly warm... Basically, "cold" and flimsy. I had to toss my lunch in the can, except for the drink - which not surprisingly now, tasted watered down - and i left the back lot quite upset at this experience - and hungry!
Debating about reporting the facility, i did end up contacting carl's jr/cke restaurants holdings, inc. June 7th by email via their site, and waited... But was left hanging with this msg: "we received your feedback and are working with our teams to better serve you." - - -
Really?! a total "blow-off"?!
I have since contacted them several more times to ask why they aren't responding directly to me.
Today I ordered 3 combos from Calr's Jr. by the Uber Eats app, but they just sent me 1 of them. I paid 49 dollars and waited 1 hour to receive just one of them. I am frustrated with them, because of their irresponsibility. I asked for a money replacement, but it will take 10 business days, it is way too long to get my money back.