On March 19, 2017, Poster Print Factory was running a weekend special and I used their site to order 3 prints. Immediately I received two receipts via email -- both with the same order number but each had a different PayPal transaction number. (I did not use PayPal - I used my Visa dedit card). I called Poster Print's listed phone number and got a recorded message that because of weekend hours to call back during regular business hours.
On Monday, March 20, 2017, I called back questioning if it was just a mistake or if I would be charged double and receive two orders. The representative said he would cancel the duplicate order and that I should check with my bank to see if two amounts were withdrawn and called back. I checked on line and two $131.34 withdrawals were made to Canvas Poster Print so I called back. He told me one withdrawal would be refunded but it may take up to 10 days to show at my bank.
After 11 days, on April 4, 2017, I called back and he reassured me that my refund would show up in the next 10 business days.
On April 18, 2017 when I called back he told me I would need proof that I was charged twice. I took a screen-shot of my March bank statement and sent it to them via email that same day.
On May 3, 2017, I sent another email asking for a response. No response came. I sent another email on May 5, 2017 in which I included copies of the 2 original email receipts and another copy of my bank statement. Again no response.
So on May 14, 2017, I sent a letter via USPS to their address in Marlboro, NJ That's the address they use on their site. That letter was returned: "Return to sender -- Not deliverable as addressed Unable to forward. So now I am of the belief that even their address is phony.
I've filed a report with the Attorney Generals of both New York State (the State where I live) and New Jersey (the State where Canvas Poster Print Factory supposedly exists). Also I filed a report with The federal Trade Commission.
I believe that this company has committed fraud and I would like to get back my $131.34 overpayment taken from my bank account.
I placed a very large order for a client - 75 canvas prints were to be given as gifts. The printing of the artwork was in itself fine, but everything else was HORRIBLE. The application of the canvas art applied to the frame could have been better done by a child : the canvas was not pulled tight, the corners were sloppy and the backside still had trim marks showing. On top of that, EVERY SINGLE HANGER (remember, there were 75 of them) were applied off center and crooked.
The customer service was the worst I have ever dealt with. Even with photos being submitted of the horrible job they did, no refund was offered. Jessie - who refused to put me on with a manager - told me their products were done to industry standard. THEY AREN'T. I have used other companies in the past, and none of them looked as flat out horrible and this company.
When I tore the canvas off the frame, hoping to find a way to salvage any of it, I realized the frame wasn't even flat, as canvas frames are by standard.
The frame had a lip! No wonder the corners were so sloppy and the canvas wasn't pulled tighter - it never would get pulled taught on a frame with a raised edge.
This is not industry standard, and not how they advertise their product on their website.
DO NOT USE THIS COMPANY. HORRIBLE PRODUCT. NO CUSTOMER SERVICE.
This company is absolutely terrible. Ordered a canvas for 50% off and thought I was getting a good deal. However, I did not realize that the shipping cost almost $20, which was more than the original canvas. Because I did not see the shipping price posted anywhere before I confirmed the order, I paid $20 for shipping, which was more than the price of the canvas.
Called customer service as soon as I realized this and asked for a refund, and the manager of customer service was so rude, asked me what I wanted him to do after I asked him for a refund, and he said that it wasn't his fault that I did not see the shipping price, even though it most definitely is the company's fault that the shipping price was not clearly laid out.
Never order unless you want to waste a bunch of money on shipping that costs more than the price of the canvas.
CanvasPrintFactory.com Reviews
On March 19, 2017, Poster Print Factory was running a weekend special and I used their site to order 3 prints. Immediately I received two receipts via email -- both with the same order number but each had a different PayPal transaction number. (I did not use PayPal - I used my Visa dedit card). I called Poster Print's listed phone number and got a recorded message that because of weekend hours to call back during regular business hours.
On Monday, March 20, 2017, I called back questioning if it was just a mistake or if I would be charged double and receive two orders. The representative said he would cancel the duplicate order and that I should check with my bank to see if two amounts were withdrawn and called back. I checked on line and two $131.34 withdrawals were made to Canvas Poster Print so I called back. He told me one withdrawal would be refunded but it may take up to 10 days to show at my bank.
After 11 days, on April 4, 2017, I called back and he reassured me that my refund would show up in the next 10 business days.
On April 18, 2017 when I called back he told me I would need proof that I was charged twice. I took a screen-shot of my March bank statement and sent it to them via email that same day.
On May 3, 2017, I sent another email asking for a response. No response came. I sent another email on May 5, 2017 in which I included copies of the 2 original email receipts and another copy of my bank statement. Again no response.
So on May 14, 2017, I sent a letter via USPS to their address in Marlboro, NJ That's the address they use on their site. That letter was returned: "Return to sender -- Not deliverable as addressed Unable to forward. So now I am of the belief that even their address is phony.
I've filed a report with the Attorney Generals of both New York State (the State where I live) and New Jersey (the State where Canvas Poster Print Factory supposedly exists). Also I filed a report with The federal Trade Commission.
I believe that this company has committed fraud and I would like to get back my $131.34 overpayment taken from my bank account.
I placed a very large order for a client - 75 canvas prints were to be given as gifts. The printing of the artwork was in itself fine, but everything else was HORRIBLE. The application of the canvas art applied to the frame could have been better done by a child : the canvas was not pulled tight, the corners were sloppy and the backside still had trim marks showing. On top of that, EVERY SINGLE HANGER (remember, there were 75 of them) were applied off center and crooked.
The customer service was the worst I have ever dealt with. Even with photos being submitted of the horrible job they did, no refund was offered. Jessie - who refused to put me on with a manager - told me their products were done to industry standard. THEY AREN'T. I have used other companies in the past, and none of them looked as flat out horrible and this company.
When I tore the canvas off the frame, hoping to find a way to salvage any of it, I realized the frame wasn't even flat, as canvas frames are by standard.
The frame had a lip! No wonder the corners were so sloppy and the canvas wasn't pulled tighter - it never would get pulled taught on a frame with a raised edge.
This is not industry standard, and not how they advertise their product on their website.
DO NOT USE THIS COMPANY. HORRIBLE PRODUCT. NO CUSTOMER SERVICE.
This company is absolutely terrible. Ordered a canvas for 50% off and thought I was getting a good deal. However, I did not realize that the shipping cost almost $20, which was more than the original canvas. Because I did not see the shipping price posted anywhere before I confirmed the order, I paid $20 for shipping, which was more than the price of the canvas.
Called customer service as soon as I realized this and asked for a refund, and the manager of customer service was so rude, asked me what I wanted him to do after I asked him for a refund, and he said that it wasn't his fault that I did not see the shipping price, even though it most definitely is the company's fault that the shipping price was not clearly laid out.
Never order unless you want to waste a bunch of money on shipping that costs more than the price of the canvas.