After a month of the flooring being laid, I started complaining to the Flooring manager at Lowes in Knightdale, NC about the scratching on the floors. He is also the person that calculated my materials list and placed my order. A few months later I started having separations between the planks , so I complained to the same person.
At no time was installation a factor. After Cali Bamboo sent in a flooring inspector and asked what my biggest issue was and I said it was the scratching, they came back with that since I hadn't put in a T moulding, that I had installed it wrong and voided the warrenty. Even though the separation was somthing that can be fixed and the scratching they said needed to be refinished, which bamboo can not be refinished.
They took a cop out way to not correct the problem. Lowes sided with them, even though the store assistant manager, the flooring manager told me what materials were needed and he said nothing of a T moulding in that location. Cali Bamboo makes a faulty product that in no way lives up to the product advertising.
Bought Cali Eucalytus click lock flooring. Followed install istructions including acclimation period extended. Guess what, the flooring shrunk an additional 1 1/4" inches 3 months later. Now have a huge gap. Called Lowe's who gave Cali floor rep to contact. He said he would send material. Also wanted an estimate to repair which I submitted. Comes back and says he would only pay $200 out of $980. It also has cupped in some areas. Lowe's has been trying to help. Cali is not worth the price.
We bought our new Cali Bamboo floor for our kitchen and dinning room from Lowes. We installed it to company specs. After a few weeks the floor began to buckle. Cali Bamboo refers to it as tenting, which tells me they are well aware of the problem.
Cali Bamboo customer service discussed the problem with us and said they would need pictures to foward to the tech department who would get back to us. We fowarded photos and we have not heard back. Ha Ha Ha. Good luck with that.
I Do Not recommend this product to anyone. We feel our only option is to tear out this floor from hell and throw it away along with the $2,500 we spent on it not to mention installation.
Cali Bamboo Reviews
Decking started cracking apart after 2 years. its now almost 5 years later and all the decking is now cracking. Support is non-existent.
After a month of the flooring being laid, I started complaining to the Flooring manager at Lowes in Knightdale, NC about the scratching on the floors. He is also the person that calculated my materials list and placed my order. A few months later I started having separations between the planks , so I complained to the same person.
At no time was installation a factor. After Cali Bamboo sent in a flooring inspector and asked what my biggest issue was and I said it was the scratching, they came back with that since I hadn't put in a T moulding, that I had installed it wrong and voided the warrenty. Even though the separation was somthing that can be fixed and the scratching they said needed to be refinished, which bamboo can not be refinished.
They took a cop out way to not correct the problem. Lowes sided with them, even though the store assistant manager, the flooring manager told me what materials were needed and he said nothing of a T moulding in that location. Cali Bamboo makes a faulty product that in no way lives up to the product advertising.
Bought Cali Eucalytus click lock flooring. Followed install istructions including acclimation period extended. Guess what, the flooring shrunk an additional 1 1/4" inches 3 months later. Now have a huge gap. Called Lowe's who gave Cali floor rep to contact. He said he would send material. Also wanted an estimate to repair which I submitted. Comes back and says he would only pay $200 out of $980. It also has cupped in some areas. Lowe's has been trying to help. Cali is not worth the price.
We bought our new Cali Bamboo floor for our kitchen and dinning room from Lowes. We installed it to company specs. After a few weeks the floor began to buckle. Cali Bamboo refers to it as tenting, which tells me they are well aware of the problem.
Cali Bamboo customer service discussed the problem with us and said they would need pictures to foward to the tech department who would get back to us. We fowarded photos and we have not heard back. Ha Ha Ha. Good luck with that.
I Do Not recommend this product to anyone. We feel our only option is to tear out this floor from hell and throw it away along with the $2,500 we spent on it not to mention installation.