We experienced several problems with this organization and are still trying Pulling teeth, rather) to get things resolved fairly but they are unwilling to make things right.
1. The photographer was inexperienced and did nothing by way of guiding my daughter into poses so she essentially did a few 'madonna-vogue-moves', we weren't thrilled about the results, and we scheduled a retake.
2. They automatically send you a portfolio 1-2 months after the shoot. You cannot request that it not be sent. It is sent without a return envelope or anything of that nature so if you don’t want it, you either have to deal with the fuss of returning it on your own, or drive it downtown yourself and personally hand it in.
If it is returned on day 29, the credit card you paid the sitting fee with is charged over $200. So, when we returned the portfolio on the day of the retakes, it was too late to get a refund Per their policy) and we were issued a credit to use on pictures. We never planned on purchasing pictures to begin with as it was not in our budget, and are now forced to.
3. They mailed yet another [unwanted] portfolio to the house with the same pictures Aside from one) after the retakes and we promptly returned this one in person. Seems they lost record of this because almost 2 months go by, no word, no charge to the card, nothing, until i go to their website and place a christmas order with their credit.
4. Prior to using the credit i verified via email with their customer service that there was no outstanding portfolio on the account, and asked for instructions on how to use the credit.
5. Of the insanely priced pieces of paper they sell, i was able to combine four pictures for $220+ and after the credit i owed less than $10, so i used my credit card to cover that. The pictures i ordered came in a flimsy, thick paper/really thin cardboard envelope and was torn and bent- for $200+ one would think better care would be taken to protect such an investment.
6. One week later they illegally charge my card for $200+ for a portfolio they received months ago, but never even bothered to even call me to tell me they were charging my card, or to ask if i had the portfolio, make any issue to clarify things on their end before robbing me of $200+, nothing. And this was just days before christmas so them tying up my money made it nearly impossible to travel to see my mother for the holidays. They refuse to give me a refund and have stopped responding to my emails. I had to call my credit card company to have the charge reversed and am still working with them.
Summary-
1. The photographers appear to be just high school students themselves and demonstrate very little knowledge regarding how to assist inexperienced clients with posing, lighting, etc.
2. They send you products in the mail that you do not ask for, and cannot request that they do not send it, and charge you very inflated prices for them. If you return the products on day 29, you are out of luck on a refund and are stuck spending that money in their store anyway.
3. They have proven unable to document transactions so if one returns an item for example, that may or may not have actually happened in their reality, who knows.
4. If one orders prints, understand that cady studios uses just a step up from brown recycled envelopes to mail these expensive products, and that may result in damages to your investment.
5. They apparently reserve the right to charge credit cards whenever they want, without telling you, on surprise dates, for things that don't exist In the real world this is called thievery or stealing).
Just, buyer beware. My daughter said that we *had* to use cady studios because of an agreement with the school regarding senior pictures. I feel this is unethical and monopolizing and wonder if that was the truth.
If you checked their reviews before your pictures Hopefully you did, i didn't) and see just how terrible of a company cady studios is to deal with, perhaps see if you have other options before getting tangled up with this shoddy photography company.
Also, if members of the staff at yulee high school see this, perhaps it might be time to reevaluate the relationship yulee hs has with a company who has 15 complaints in 12 months on the better business bureau. Thanks for listening.
My daughter had her senior pictures taken at Cady Studios. This is supposed to be one of the most memorable times in the year for a senior student. We did the Elite package so it was not cheap. We had someone doing her hair and makeup and her own personal photographer. After her pictures were taken, we came back in two weeks to place our order. Our order came out to over $3,000. We were told once the final payment on the picutres were made then the pictures would be placed into production and we would have them in about 30 to 45 days after that. I made the final payment on the pictures on October 20th.
On December 1st I called to see how much longer, expecting it to be only a few days. I was told they were still in production and would be another week. I called again the following week and was told the same thing. I called the next week and was told the same thing. By now, I am beyond frustrated. I call back again and am told that the USB was in production and it would take a week. I can transfer pictures to a USB in a matter of minutes and I don't do this for a living. Then I started calling daily and was told the same thing. I was assigned a "senior" representative who was to follow up with me and let me know the status. I got one email and NOTHING else from this person. Everytime I called they told me I would hear from "her". We were planning to use the pictures as Christmas presents for some of our relatives which is why the price was so high. Two days before Christmas during one of my "daily" calls to Cady, the decided to send me a link with all of the photos in it. While I am grateful for that, what purpose does that really serve? Now I would have to go have them printed (some of which were going to be on canvas) and then what do I do with the ones I paid so much money for that seemed to be lost? I continued to call daily and got the same response, the USB was in production.
A Cady studios representative came to my school at the end of my junior year to tell us about Cady studios for our senior pictures, he made it sound professionals and amazing and affordable! I live in an area where people don't have much money to fools around with, so when it comes to senior pictures its a big deal. So after much consideration and research on this company, I decided to go with them for my pictures! First of all, you start out by closing from an option of packages ranging from free (required yearbook picture) to 500$ and these packages don't include the pictures, you buy those separately at the end. (which is when you discover the actual price of the pictures) Me and my mom assumed that we would be able to get a disk of all the pictures for maybe 350$ and be done (which an option we had with literally any other photography company) Once we got there we were getting ready for our fist pictures right away, no wait time at all. Which was really good. But as I started getting my pictures taken I noticed that NOBODY had any idea of what they were doing. Nobody seamed to have any proper training and everybody just felt awkward and like they didn't want to be there. So that automatically kills the good feeling you have. Then they were telling me to pose in really awkward positions that made no sense at all! The whole experience was really inspirational, awkward, and just disappointing. I was promised that experienced and educated people would be taking my pictures but I obviously didn't get that. Then why. We came back to look at our pictures they didn't even show us all of them. They picked out whatever pictures they liked and that's what they showed us. And all of my pictures world-renowned for maybe 3 of them were HORRIBLE, the lighting sucked they obviously didn't use the correct setting on the camera, and some of the pictures were taken when I wasn't even ready! Then comes the prices. First of all, you have no rights to any of your pictures. If you want the rights to your pictures you pay a whopping 1,200$ and all that gives you is a FLASHDRIVE with a slideshow of all your pictures.... Really? The cheapest option was 73$ which is ONE print out of ONE picture. And they throw away the rest. They didn't even show me my cap and gown pictures! When. I go back to school my senior year I'm going to let every junior know that Cady studios is a complete rip off with unprofessional people and nobody knows what they are doing. All they are is just a company that takes your money for half assed pictures.
Cady Studios Reviews
We experienced several problems with this organization and are still trying Pulling teeth, rather) to get things resolved fairly but they are unwilling to make things right.
1. The photographer was inexperienced and did nothing by way of guiding my daughter into poses so she essentially did a few 'madonna-vogue-moves', we weren't thrilled about the results, and we scheduled a retake.
2. They automatically send you a portfolio 1-2 months after the shoot. You cannot request that it not be sent. It is sent without a return envelope or anything of that nature so if you don’t want it, you either have to deal with the fuss of returning it on your own, or drive it downtown yourself and personally hand it in.
If it is returned on day 29, the credit card you paid the sitting fee with is charged over $200. So, when we returned the portfolio on the day of the retakes, it was too late to get a refund Per their policy) and we were issued a credit to use on pictures. We never planned on purchasing pictures to begin with as it was not in our budget, and are now forced to.
3. They mailed yet another [unwanted] portfolio to the house with the same pictures Aside from one) after the retakes and we promptly returned this one in person. Seems they lost record of this because almost 2 months go by, no word, no charge to the card, nothing, until i go to their website and place a christmas order with their credit.
4. Prior to using the credit i verified via email with their customer service that there was no outstanding portfolio on the account, and asked for instructions on how to use the credit.
5. Of the insanely priced pieces of paper they sell, i was able to combine four pictures for $220+ and after the credit i owed less than $10, so i used my credit card to cover that. The pictures i ordered came in a flimsy, thick paper/really thin cardboard envelope and was torn and bent- for $200+ one would think better care would be taken to protect such an investment.
6. One week later they illegally charge my card for $200+ for a portfolio they received months ago, but never even bothered to even call me to tell me they were charging my card, or to ask if i had the portfolio, make any issue to clarify things on their end before robbing me of $200+, nothing. And this was just days before christmas so them tying up my money made it nearly impossible to travel to see my mother for the holidays. They refuse to give me a refund and have stopped responding to my emails. I had to call my credit card company to have the charge reversed and am still working with them.
Summary-
1. The photographers appear to be just high school students themselves and demonstrate very little knowledge regarding how to assist inexperienced clients with posing, lighting, etc.
2. They send you products in the mail that you do not ask for, and cannot request that they do not send it, and charge you very inflated prices for them. If you return the products on day 29, you are out of luck on a refund and are stuck spending that money in their store anyway.
3. They have proven unable to document transactions so if one returns an item for example, that may or may not have actually happened in their reality, who knows.
4. If one orders prints, understand that cady studios uses just a step up from brown recycled envelopes to mail these expensive products, and that may result in damages to your investment.
5. They apparently reserve the right to charge credit cards whenever they want, without telling you, on surprise dates, for things that don't exist In the real world this is called thievery or stealing).
Just, buyer beware. My daughter said that we *had* to use cady studios because of an agreement with the school regarding senior pictures. I feel this is unethical and monopolizing and wonder if that was the truth.
If you checked their reviews before your pictures Hopefully you did, i didn't) and see just how terrible of a company cady studios is to deal with, perhaps see if you have other options before getting tangled up with this shoddy photography company.
Also, if members of the staff at yulee high school see this, perhaps it might be time to reevaluate the relationship yulee hs has with a company who has 15 complaints in 12 months on the better business bureau. Thanks for listening.
My daughter had her senior pictures taken at Cady Studios. This is supposed to be one of the most memorable times in the year for a senior student. We did the Elite package so it was not cheap. We had someone doing her hair and makeup and her own personal photographer. After her pictures were taken, we came back in two weeks to place our order. Our order came out to over $3,000. We were told once the final payment on the picutres were made then the pictures would be placed into production and we would have them in about 30 to 45 days after that. I made the final payment on the pictures on October 20th.
On December 1st I called to see how much longer, expecting it to be only a few days. I was told they were still in production and would be another week. I called again the following week and was told the same thing. I called the next week and was told the same thing. By now, I am beyond frustrated. I call back again and am told that the USB was in production and it would take a week. I can transfer pictures to a USB in a matter of minutes and I don't do this for a living. Then I started calling daily and was told the same thing. I was assigned a "senior" representative who was to follow up with me and let me know the status. I got one email and NOTHING else from this person. Everytime I called they told me I would hear from "her". We were planning to use the pictures as Christmas presents for some of our relatives which is why the price was so high. Two days before Christmas during one of my "daily" calls to Cady, the decided to send me a link with all of the photos in it. While I am grateful for that, what purpose does that really serve? Now I would have to go have them printed (some of which were going to be on canvas) and then what do I do with the ones I paid so much money for that seemed to be lost? I continued to call daily and got the same response, the USB was in production.
A Cady studios representative came to my school at the end of my junior year to tell us about Cady studios for our senior pictures, he made it sound professionals and amazing and affordable! I live in an area where people don't have much money to fools around with, so when it comes to senior pictures its a big deal. So after much consideration and research on this company, I decided to go with them for my pictures! First of all, you start out by closing from an option of packages ranging from free (required yearbook picture) to 500$ and these packages don't include the pictures, you buy those separately at the end. (which is when you discover the actual price of the pictures) Me and my mom assumed that we would be able to get a disk of all the pictures for maybe 350$ and be done (which an option we had with literally any other photography company) Once we got there we were getting ready for our fist pictures right away, no wait time at all. Which was really good. But as I started getting my pictures taken I noticed that NOBODY had any idea of what they were doing. Nobody seamed to have any proper training and everybody just felt awkward and like they didn't want to be there. So that automatically kills the good feeling you have. Then they were telling me to pose in really awkward positions that made no sense at all! The whole experience was really inspirational, awkward, and just disappointing. I was promised that experienced and educated people would be taking my pictures but I obviously didn't get that. Then why. We came back to look at our pictures they didn't even show us all of them. They picked out whatever pictures they liked and that's what they showed us. And all of my pictures world-renowned for maybe 3 of them were HORRIBLE, the lighting sucked they obviously didn't use the correct setting on the camera, and some of the pictures were taken when I wasn't even ready! Then comes the prices. First of all, you have no rights to any of your pictures. If you want the rights to your pictures you pay a whopping 1,200$ and all that gives you is a FLASHDRIVE with a slideshow of all your pictures.... Really? The cheapest option was 73$ which is ONE print out of ONE picture. And they throw away the rest. They didn't even show me my cap and gown pictures! When. I go back to school my senior year I'm going to let every junior know that Cady studios is a complete rip off with unprofessional people and nobody knows what they are doing. All they are is just a company that takes your money for half assed pictures.