I rented a car from Hertz at Columbus Airpoirt (CMH) from May 24 – 26. When I returned the car, I got a receipt for the expected amount. However, when reviewing my credit card statement yesterday, I noted that the charge was $238 more.
I inquired with Hertz, who then pointed me to the CMH location and I learned that this is a licensee location operated by Byers Group. Brittany Byers responded that I was being charged for “smoke smell”. Her email included several pictures that I assume are supposed to be evidence of smoking, but they’re not particularly clear. Most of the pictures are of the passenger side. I did not have any passengers, so must assume that whatever she is pointing out came from a previous renter. She flatly told me that the charge would not be removed.
The problem is, I don’t smoke. No one was with me in the car at any point during the rental. I didn’t notice a smoke smell. So, I have been falsely accused of smoking in the car. I have no way to review the evidence. I have no way to prove the negative.
The cleaning charge needs to be credited back to me.
Byers Auto Group Reviews
I rented a car from Hertz at Columbus Airpoirt (CMH) from May 24 – 26. When I returned the car, I got a receipt for the expected amount. However, when reviewing my credit card statement yesterday, I noted that the charge was $238 more.
I inquired with Hertz, who then pointed me to the CMH location and I learned that this is a licensee location operated by Byers Group. Brittany Byers responded that I was being charged for “smoke smell”. Her email included several pictures that I assume are supposed to be evidence of smoking, but they’re not particularly clear. Most of the pictures are of the passenger side. I did not have any passengers, so must assume that whatever she is pointing out came from a previous renter. She flatly told me that the charge would not be removed.
The problem is, I don’t smoke. No one was with me in the car at any point during the rental. I didn’t notice a smoke smell. So, I have been falsely accused of smoking in the car. I have no way to review the evidence. I have no way to prove the negative.
The cleaning charge needs to be credited back to me.