I purchased Office Pro 2013 for $196 11/19/13. The software required reactivation. This product as well as a 2nd has had multiple activations.
I purchased Office Pro 2013 from www.buycheapsoftware.com on 11/19/13 (order #568930 - $196.00). On 8/15/16 my Office Program gave a message that this needed to be reactivated. I tried to activate on-line and could not. I contacted Microsoft and was told that my Activation Key had been blocked and I needed to contact the company I purchased this from.
I sent an email to buycheapsoftware.com on 8/15/16. After no response, I called on 8/16 and spoke to Bailey in Customer Service. She read my email while I was on the phone and said she would refer to her supervisor. After no correspondence again today, I called twice. This is the email response I received from Bailey: "After looking into the situation we are sorry to say that we cannot provide assistance in this case because of the age of the order and because there were not any issues at the time of purchase." I called and spoke to Bailey and she said she was just telling me what her supervisor, Jonathan told her and that I should send an email to him. I requested to speak with him and could not. I did send an email telling Jonathan that this was not acceptable and I would expect his phone call.
I then contacted Microsoft again tonight. I was told that the reason this activation key was blocked was because it had been abused and had been activated 14 times. I have only installed this program once on one computer. I was also told that no one should have been able to use this activation key aside from me as the purchaser and since I have the activation key and record of payment that the the company should stand behind this and that there is no time limit on a legitimate purchase. My Microsoft Case #1351627788
Once I found out about this fraud through Microsoft I again called twice and no one answered. I left two voicemail messages telling them that they had until 5:00 pm to contact me or I would report this to BBB. No response.
I also purchased Microsoft Home & Business 2013 for my laptop from this same company on 10/5/15 (order #662557 - $149.95). This was only installed once on my laptop and as of tonight has been activated 5 times. My Microsoft Case #1351631260
I now see that there are multiple complaints for this same issue on the BBB site for this company as well as on Rip Off Report.
Buy Cheap Software, Inc. Reviews
I purchased Office Pro 2013 for $196 11/19/13. The software required reactivation. This product as well as a 2nd has had multiple activations.
I purchased Office Pro 2013 from www.buycheapsoftware.com on 11/19/13 (order #568930 - $196.00). On 8/15/16 my Office Program gave a message that this needed to be reactivated. I tried to activate on-line and could not. I contacted Microsoft and was told that my Activation Key had been blocked and I needed to contact the company I purchased this from.
I sent an email to buycheapsoftware.com on 8/15/16. After no response, I called on 8/16 and spoke to Bailey in Customer Service. She read my email while I was on the phone and said she would refer to her supervisor. After no correspondence again today, I called twice. This is the email response I received from Bailey: "After looking into the situation we are sorry to say that we cannot provide assistance in this case because of the age of the order and because there were not any issues at the time of purchase." I called and spoke to Bailey and she said she was just telling me what her supervisor, Jonathan told her and that I should send an email to him. I requested to speak with him and could not. I did send an email telling Jonathan that this was not acceptable and I would expect his phone call.
I then contacted Microsoft again tonight. I was told that the reason this activation key was blocked was because it had been abused and had been activated 14 times. I have only installed this program once on one computer. I was also told that no one should have been able to use this activation key aside from me as the purchaser and since I have the activation key and record of payment that the the company should stand behind this and that there is no time limit on a legitimate purchase. My Microsoft Case #1351627788
Once I found out about this fraud through Microsoft I again called twice and no one answered. I left two voicemail messages telling them that they had until 5:00 pm to contact me or I would report this to BBB. No response.
I also purchased Microsoft Home & Business 2013 for my laptop from this same company on 10/5/15 (order #662557 - $149.95). This was only installed once on my laptop and as of tonight has been activated 5 times. My Microsoft Case #1351631260
I now see that there are multiple complaints for this same issue on the BBB site for this company as well as on Rip Off Report.