I am a disabled veteran. I suffer from Post Traumatic Stress Disorder (PTSD), Anxiety, depression and a Traumatic Brain Injury (TBI). I have a service dog that helps me with these issues. On 8 January 2022 approximately 410 pm I tried to enter Busch Gardens with my family and service dog. I was told to wait for a supervisor before I could enter. A supervisor came and he said he did not know the policy on service dogs so he would have to get someone else.
I waited 15 minutes for someone else to come. When she came she said she would not talk to me because I was yelling at her which I wasn't. I suffer from hearing loss so I talk loudly as I told her. I waited another 15 to 20 minutes for someone else to come. His name was Danny. He asked me if my dog was a service dog, I said yes which it was clearly displayed on my dog's vest that she was in fact a service dog.
He asked me what service the dog provides for me and I said she is a PTSD service dog and calms me if I have an anxiety attack. He than told me that "that was not a good enough answer". I was shocked and appalled. He said if I could not tell him the service the dog provided me that I could not enter the park. I immediately called the organization that trained my service dog Train a dog Save a Warrior (TADSAW). I told the director that I was being denied access to Busch Gardens and he directed me to ask for the park manager.
I did and Danny told me he was the park manager. The director of TADSAW than asked to speak to him and I put him on speaker phone. He told Danny that he was in violation of the ADA federal law and Danny said he did not care I could not enter the park. I was given a card that had a number for risk management. I gave that number to the director of TADSAW and he called and left a message. I was told to leave the park with my family as I did. I called my trainer to let her know and she said that they would follow up with me.
Busch Gardens Tampa Bay Reviews
I am a disabled veteran. I suffer from Post Traumatic Stress Disorder (PTSD), Anxiety, depression and a Traumatic Brain Injury (TBI). I have a service dog that helps me with these issues. On 8 January 2022 approximately 410 pm I tried to enter Busch Gardens with my family and service dog. I was told to wait for a supervisor before I could enter. A supervisor came and he said he did not know the policy on service dogs so he would have to get someone else.
I waited 15 minutes for someone else to come. When she came she said she would not talk to me because I was yelling at her which I wasn't. I suffer from hearing loss so I talk loudly as I told her. I waited another 15 to 20 minutes for someone else to come. His name was Danny. He asked me if my dog was a service dog, I said yes which it was clearly displayed on my dog's vest that she was in fact a service dog.
He asked me what service the dog provides for me and I said she is a PTSD service dog and calms me if I have an anxiety attack. He than told me that "that was not a good enough answer". I was shocked and appalled. He said if I could not tell him the service the dog provided me that I could not enter the park. I immediately called the organization that trained my service dog Train a dog Save a Warrior (TADSAW). I told the director that I was being denied access to Busch Gardens and he directed me to ask for the park manager.
I did and Danny told me he was the park manager. The director of TADSAW than asked to speak to him and I put him on speaker phone. He told Danny that he was in violation of the ADA federal law and Danny said he did not care I could not enter the park. I was given a card that had a number for risk management. I gave that number to the director of TADSAW and he called and left a message. I was told to leave the park with my family as I did. I called my trainer to let her know and she said that they would follow up with me.