I signed up for lifeline service through Budget mobile at a booth outside the Welfare office in Stockton CA.
The screen on the phone froze after the first month. I found the customer service # on line. 888.777.4007. I called them and pressed the # for techinical support. I told the customer service rep that the screen was frozen on the phone. She pretended that I was having another conversation with her about signing up a friend. "You want to sign up a friend?" I said No why would I when my phone is broken. "You give me friends name." I said I want to talk to a supervisor. "Ok you have friends information?"
Next I went on line and filed a complaint. Then I found out Budget was opening a store in Stockton. I thought I will just go down to the store. At the store they told me that yes the phone was defective and to come back the next day. When I went back the brand new store was "closed for inventory".
I went back to the booth where I got the phone. They said we can't help you with phone problems. You have to contact Budget. I said when will the store re-open?. It isn't going to.
I had an old pay as you go T mobile phone. I took the SIM card out of the Budget phone and used it in the old one. I knew that phone wasn't going to hold up too long. I NEEDED a phone that would work.
I spent a month dealing with a person named Rey Allen. She kept asking for the same information that I provided over and over ad nausem. She didn't answer any of the questions that I asked her even though I kept providing her with the information she asked me for. Finally she told me that a new phone was being sent out to an address that I have never lived at. This was especially stupid because she had asked me several times for my address so she could verify my account. When I asked why a phone would be sent out to a place I never lived she sent me a screen shot of my account info. Then she said that since I couldn't verify that information as being correct she could no longer help me.
The person who entered my information at the booth entered almost ALL of it incorrectly. This was no accident. There were no other people at the booth signing up. I ran into another Budget booth in a different location. I thought maybe I can talk them into letting me switch the phone out. This gentleman was signing up people to get phones through the mail. He was telling them that they might get an iPhone...ha ha. He did look up my account and tell me that a new phone was sent out to a homeless shelter on 08/05/15. This is when my phone service was cut off. The old phone that I put the SIM card in died but a friend gave me another T mobile phone to use. It says there is no service available. He told me that it showed I was still getting phone service and that it took 7-10 days after the phone was mailed for it to arrive.
The last time I checked the Shelter was today and still no phone. The lady there told me that even though they tell people 2 weeks it is more like 6 weeks. I asked if they could just email me when the phone arrived. No that would be treating me special.
These people are still getting paid for providing this service and I have no working phone. At this point I will find another life line service provider and just switch over. These people are total scammers.
I ordered a lifeline phone through this company.... ordered it on the 1st of October and did not recieve it till the 14th of November at which point the website informed me that due to inactivity it was suspended now on their website they claim you must use the phone every 60 days so I had not reached that mark if we start my service on the day I applied but I also did not recieve the phone until today the 14th of November. That was the first issue. Then I opened the package that the phone came in. Everything seemed in order until I turned the phone on. It was a touch screen android phone with actual physical home, back, and menu buttons. Seems great so far pressed the menu button and the menu popped up.
Then pressed the home button and nothing happened same with the back button so only 1 of 3 of the physical buttons actually work. Now at this point I think we'll it's a free phone so I can make this work. Then I tried to do something like go to the settings to set things up at every new screen if I wanted to go back or to my home screen I had to restart the phone because the buttons don't work so I found online an app that would give me buttons that float on the screen to go home or go back etc. However when I go to the playstore with no other apps open the phone runs out of memory because it only has 190 mb of ram.
So I can't go to the location to download the app to give me the buttons to make the phone functional. I took out the battery which had originally been in a bag with the charger and back of the phone when it arrived in the mail.... when I removed the battery after the initial powering it on and attempting to make it work I saw that not only the battery but the phone itself had been water damaged because the stickers that indicate that like on every phone had already changed color. So they are sending damaged phones that do not work.... this has been a giant waste of time. I understand that beggars can't be choosers bit if you offer a service you should provide functioning devices so the services your offering are actually accessible to the person in need...
I signed up for Budget Mobile, and the phone they sent me doesn't work. After only two phone calls, the phone over heated and caught fire. And I had to take the battery out of it to stop the heat. I called Budget Mobile, and they failed to respond to both phone calls, and multiple emails. They got paid, but I didn't get my service. They are scheisters.
Budget Mobile Reviews
I signed up for lifeline service through Budget mobile at a booth outside the Welfare office in Stockton CA.
The screen on the phone froze after the first month. I found the customer service # on line. 888.777.4007. I called them and pressed the # for techinical support. I told the customer service rep that the screen was frozen on the phone. She pretended that I was having another conversation with her about signing up a friend. "You want to sign up a friend?" I said No why would I when my phone is broken. "You give me friends name." I said I want to talk to a supervisor. "Ok you have friends information?"
Next I went on line and filed a complaint. Then I found out Budget was opening a store in Stockton. I thought I will just go down to the store. At the store they told me that yes the phone was defective and to come back the next day. When I went back the brand new store was "closed for inventory".
I went back to the booth where I got the phone. They said we can't help you with phone problems. You have to contact Budget. I said when will the store re-open?. It isn't going to.
I had an old pay as you go T mobile phone. I took the SIM card out of the Budget phone and used it in the old one. I knew that phone wasn't going to hold up too long. I NEEDED a phone that would work.
I spent a month dealing with a person named Rey Allen. She kept asking for the same information that I provided over and over ad nausem. She didn't answer any of the questions that I asked her even though I kept providing her with the information she asked me for. Finally she told me that a new phone was being sent out to an address that I have never lived at. This was especially stupid because she had asked me several times for my address so she could verify my account. When I asked why a phone would be sent out to a place I never lived she sent me a screen shot of my account info. Then she said that since I couldn't verify that information as being correct she could no longer help me.
The person who entered my information at the booth entered almost ALL of it incorrectly. This was no accident. There were no other people at the booth signing up. I ran into another Budget booth in a different location. I thought maybe I can talk them into letting me switch the phone out. This gentleman was signing up people to get phones through the mail. He was telling them that they might get an iPhone...ha ha. He did look up my account and tell me that a new phone was sent out to a homeless shelter on 08/05/15. This is when my phone service was cut off. The old phone that I put the SIM card in died but a friend gave me another T mobile phone to use. It says there is no service available. He told me that it showed I was still getting phone service and that it took 7-10 days after the phone was mailed for it to arrive.
The last time I checked the Shelter was today and still no phone. The lady there told me that even though they tell people 2 weeks it is more like 6 weeks. I asked if they could just email me when the phone arrived. No that would be treating me special.
These people are still getting paid for providing this service and I have no working phone. At this point I will find another life line service provider and just switch over. These people are total scammers.
I ordered a lifeline phone through this company.... ordered it on the 1st of October and did not recieve it till the 14th of November at which point the website informed me that due to inactivity it was suspended now on their website they claim you must use the phone every 60 days so I had not reached that mark if we start my service on the day I applied but I also did not recieve the phone until today the 14th of November. That was the first issue. Then I opened the package that the phone came in. Everything seemed in order until I turned the phone on. It was a touch screen android phone with actual physical home, back, and menu buttons. Seems great so far pressed the menu button and the menu popped up.
Then pressed the home button and nothing happened same with the back button so only 1 of 3 of the physical buttons actually work. Now at this point I think we'll it's a free phone so I can make this work. Then I tried to do something like go to the settings to set things up at every new screen if I wanted to go back or to my home screen I had to restart the phone because the buttons don't work so I found online an app that would give me buttons that float on the screen to go home or go back etc. However when I go to the playstore with no other apps open the phone runs out of memory because it only has 190 mb of ram.
So I can't go to the location to download the app to give me the buttons to make the phone functional. I took out the battery which had originally been in a bag with the charger and back of the phone when it arrived in the mail.... when I removed the battery after the initial powering it on and attempting to make it work I saw that not only the battery but the phone itself had been water damaged because the stickers that indicate that like on every phone had already changed color. So they are sending damaged phones that do not work.... this has been a giant waste of time. I understand that beggars can't be choosers bit if you offer a service you should provide functioning devices so the services your offering are actually accessible to the person in need...
I signed up for Budget Mobile, and the phone they sent me doesn't work. After only two phone calls, the phone over heated and caught fire. And I had to take the battery out of it to stop the heat. I called Budget Mobile, and they failed to respond to both phone calls, and multiple emails. They got paid, but I didn't get my service. They are scheisters.