Made a appointment with brown plumbing for septic pumping. Was guaranteed arrival by 12 noon. Company was aware raw sewage was leaking and a licensed plumber would be on hand for repair after pumping was completed. 1:45 pm. Still no truck no phone call. I called and was told driver was on the way.. 3:30 pm. No truck no call.. I called another local septic company and they dispatched truck for pump service. 3:45 pm. Brownplumbing septic arrives. Be fore entering property I advised driver that another provider had been called. Driver agreed with my decision as they had failed to comply with agreed arrangement. Brownplumbing has now demanded payment of $386.00. This company has total disregard for professionalism and does not honor their obligation to perform duties in a timely manner. Please take note; I believe brownplumbing to be a company with below the standard customer and work ethic capabilities. After a few attempts brownplumbing says I must pay $75.00 in cash in person today or they will try to collect through collection agency. Please find another company to do any work related to their business profile. Furthermore they apparently have had many customers who are not satisfied.
Brown Plumbing & Sanitation Reviews
Made a appointment with brown plumbing for septic pumping. Was guaranteed arrival by 12 noon. Company was aware raw sewage was leaking and a licensed plumber would be on hand for repair after pumping was completed. 1:45 pm. Still no truck no phone call. I called and was told driver was on the way.. 3:30 pm. No truck no call.. I called another local septic company and they dispatched truck for pump service. 3:45 pm. Brownplumbing septic arrives. Be fore entering property I advised driver that another provider had been called. Driver agreed with my decision as they had failed to comply with agreed arrangement. Brownplumbing has now demanded payment of $386.00. This company has total disregard for professionalism and does not honor their obligation to perform duties in a timely manner. Please take note; I believe brownplumbing to be a company with below the standard customer and work ethic capabilities. After a few attempts brownplumbing says I must pay $75.00 in cash in person today or they will try to collect through collection agency. Please find another company to do any work related to their business profile. Furthermore they apparently have had many customers who are not satisfied.