Do not order from here, I ordered a ring it did not show up in time, i sent it back. The company sent me an email stating that i would get a full refund. I received nothing!! They sent me another ring trying to make up for it I got it in the mail "Wrong One" so i sent it back and again i was told i would receive a full refund and nothing.
They sent me a letter of agreement even saying that once the return was accepted they would issue a partial refund within 10 days the the rest in 30 days. Till this day he will not answer my calls, emails or text Jonathon Ohayon is supposed to be the CEO and the main person delt with this whole time, but now he dont even pick up the phone over 2700 gone and I have to hire a laywer to get it back.
In April of 2020 it will 2 years that this has been going on.
Spent over $5,000 in diamond purchase and customs rings for engagement. Paid over $2000 for diamonds that are feathered ( a s term in jewelry appraising for a crack that could break the stone) I was given an appraisal of $19,000 and the stones are garbage. I was told by 3 jewelers that my ring wasn't even valued at a $500 and because the feathering is centered its defective and they would not be able to resell . I have spoken to [email protected] to work out a trade and even upgrade as I was not informed of the diamond quality and value honestly . They have ignored and simply stated the THREE other stores are wrong.
Website Returns Policy Prominently states:30 Day Returns
At Brilliance, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Therefore, one can rest easy that if there is an issue you will have 30 days from getting the ring to return it right? If only it were so. If you continue to scroll to the bottom of the page, you will notice this text:
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. . . .
Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled.
As a result, the amount of time they take to make the ring and ship it to you eats into your 30-day guarantee. When I ordered a ring over the phone I was told it took 10 days to ship the order. Six days later when I checked the status I was told it was going to be 15 days. After some communications with the Chief Operating Officer, and reading some bad reviews, I canceled the order that same day (i.e., 6 days into the process). He then informed me they were still going to charge me for the ring and ship it to me as it was a custom order.
That is when I read all the way to the bottom of my supposedly iron-clad guarantee to learn that ordering one of their princess cut diamonds with a stock # 12273 ring was a custom order. In fact, the COO educated me by pointing out that with the sole exception of a round diamond, every other diamond is a custom order. Who knew that princess cut diamonds ordered with a stock ring made this a custom order? I certainly didn't and it wasn't disclosed over the phone at the time I ordered the ring.
While I can't speak to the quality of the products they offer because I never got the ring (dispute registered with VISA, complaints to BBB, and FTC), be aware that should you have any issues, the company may have so limited your ability to get your money back that the guarantee will be worthless to you. I foolishly went with this company after reading glowing reviews on TrustPilot.com about them. Google www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites if you want to see how well to trust Trustpilot.com.
Brilliance, LLC Reviews
Do not order from here, I ordered a ring it did not show up in time, i sent it back. The company sent me an email stating that i would get a full refund. I received nothing!! They sent me another ring trying to make up for it I got it in the mail "Wrong One" so i sent it back and again i was told i would receive a full refund and nothing.
They sent me a letter of agreement even saying that once the return was accepted they would issue a partial refund within 10 days the the rest in 30 days. Till this day he will not answer my calls, emails or text Jonathon Ohayon is supposed to be the CEO and the main person delt with this whole time, but now he dont even pick up the phone over 2700 gone and I have to hire a laywer to get it back.
In April of 2020 it will 2 years that this has been going on.
Spent over $5,000 in diamond purchase and customs rings for engagement. Paid over $2000 for diamonds that are feathered ( a s term in jewelry appraising for a crack that could break the stone) I was given an appraisal of $19,000 and the stones are garbage. I was told by 3 jewelers that my ring wasn't even valued at a $500 and because the feathering is centered its defective and they would not be able to resell . I have spoken to [email protected] to work out a trade and even upgrade as I was not informed of the diamond quality and value honestly . They have ignored and simply stated the THREE other stores are wrong.
Website Returns Policy Prominently states:30 Day Returns
At Brilliance, we stand behind each of our diamonds, engagement rings, and fine jewelry products with a 30-Day Money-back Guarantee. If you're not absolutely satisfied with your purchase, simply return it for a full refund or exchange, no questions asked.
Therefore, one can rest easy that if there is an issue you will have 30 days from getting the ring to return it right? If only it were so. If you continue to scroll to the bottom of the page, you will notice this text:
Returned products must arrive at our office within 30 days from the time an order is placed online or over the phone. . . .
Custom items such as custom rings, custom jewelry or any other special order cannot be returned or canceled.
As a result, the amount of time they take to make the ring and ship it to you eats into your 30-day guarantee. When I ordered a ring over the phone I was told it took 10 days to ship the order. Six days later when I checked the status I was told it was going to be 15 days. After some communications with the Chief Operating Officer, and reading some bad reviews, I canceled the order that same day (i.e., 6 days into the process). He then informed me they were still going to charge me for the ring and ship it to me as it was a custom order.
That is when I read all the way to the bottom of my supposedly iron-clad guarantee to learn that ordering one of their princess cut diamonds with a stock # 12273 ring was a custom order. In fact, the COO educated me by pointing out that with the sole exception of a round diamond, every other diamond is a custom order. Who knew that princess cut diamonds ordered with a stock ring made this a custom order? I certainly didn't and it wasn't disclosed over the phone at the time I ordered the ring.
While I can't speak to the quality of the products they offer because I never got the ring (dispute registered with VISA, complaints to BBB, and FTC), be aware that should you have any issues, the company may have so limited your ability to get your money back that the guarantee will be worthless to you. I foolishly went with this company after reading glowing reviews on TrustPilot.com about them. Google www.theguardian.com/money/2013/jan/26/fake-reviews-plague-consumer-websites if you want to see how well to trust Trustpilot.com.