I placed an order from this company for solar lights on May 15, 2020. They ran ads on youtube. I spent $163.00, the order has not arrived. I reached out every week for the last 5 weeks and no one will amnswer the phone, they send the same customer service email and no no one answers the phone.
They are using the COVID 19 as an excuse for delayed shipping. The USPS tracking number is bogus On thier website, the chat box says my order is not found.
I am writing to bring your attention to a company that I feel is operating in a deceptive and unprofessional manner. I am reaching out because in over a month I have not received the product I ordered or received a refund, and I have clearly documented my attempts to resolve this issue one way or another.
Briefly, I have outlined my experience, I am happy to share more details if needed:
I ordered (Order #: FD6352FBD9) 20 Bright Right lists on April 26 for a total of $177.95
I responded to an ad on Facebook
I was immediately charged and sent a receipt, my transaction was made via my PayPal account
On April 29 I received notification that my order was about to ship with a link to follow tracking, this has not changed or been updated since.
On May 7 I started inquiring when I would be receiving my order, I emailed their support six times leading up to a phone call on May 26. During these email exchanges, I would always request canceling, refunding, or returning the product if/when I received it. I was always told it's on the way, they couldn't stop deliver or process a refund, that I could return it when received.
On May 26 I spoke with "Nelson" who confirmed my order had been lost and he would process my full refund immediately in 2 days.
Since the refund had not been received in 2 days, I have reached out 2 more times, the company has stated it takes 3-5 days. We are now on day 6 with no refund.
This experience has lasted over a month, and I don't have the product or a refund. I would like to devote all my energy at this point to receive a full refund with your help, and helping levy the full force against this companies operation in the hopes that others will not be placed in a similar situation. Thank you for your attention to this matter.
Bright Right Reviews
I placed an order from this company for solar lights on May 15, 2020. They ran ads on youtube. I spent $163.00, the order has not arrived. I reached out every week for the last 5 weeks and no one will amnswer the phone, they send the same customer service email and no no one answers the phone.
They are using the COVID 19 as an excuse for delayed shipping. The USPS tracking number is bogus On thier website, the chat box says my order is not found.
DO NOT ORDER FROM THEM.
I am writing to bring your attention to a company that I feel is operating in a deceptive and unprofessional manner. I am reaching out because in over a month I have not received the product I ordered or received a refund, and I have clearly documented my attempts to resolve this issue one way or another.
Briefly, I have outlined my experience, I am happy to share more details if needed:
I ordered (Order #: FD6352FBD9) 20 Bright Right lists on April 26 for a total of $177.95
I responded to an ad on Facebook
I was immediately charged and sent a receipt, my transaction was made via my PayPal account
On April 29 I received notification that my order was about to ship with a link to follow tracking, this has not changed or been updated since.
On May 7 I started inquiring when I would be receiving my order, I emailed their support six times leading up to a phone call on May 26. During these email exchanges, I would always request canceling, refunding, or returning the product if/when I received it. I was always told it's on the way, they couldn't stop deliver or process a refund, that I could return it when received.
On May 26 I spoke with "Nelson" who confirmed my order had been lost and he would process my full refund immediately in 2 days.
Since the refund had not been received in 2 days, I have reached out 2 more times, the company has stated it takes 3-5 days. We are now on day 6 with no refund.
This experience has lasted over a month, and I don't have the product or a refund. I would like to devote all my energy at this point to receive a full refund with your help, and helping levy the full force against this companies operation in the hopes that others will not be placed in a similar situation. Thank you for your attention to this matter.