As a family with three kids traveling in Arizona during 112 degree hot July days, the one thing that we wanted to help keep the kids cool and entertained was a pool at the hotel we were going to stay at.
After looking at many hotels in Lake Havasu area we chose Bridgewater Hotel based on the pictures and the description that it had a " pool with a sundeck and chairs" no mention that it was closed.
On our way to Bridgewater Hotel, I called to confirm our reservation and that the pool was open, I was informed the pool was not open but indeed closed, I said I wanted to cancel and was then told it was going to be a 50% room rate charge for cancellations within a 48 hour timeframe. The lady receptionist was very short and acted like that's the way it's going to be and calling the management won't change a thing.
Bridgewater Hotel had no loss, the room wasn't used. It's just being greedy and ripping off. Charging a 50% room rate for cancellations is UNCONSCIONABLE!
Bridgewater Motel Reviews
As a family with three kids traveling in Arizona during 112 degree hot July days, the one thing that we wanted to help keep the kids cool and entertained was a pool at the hotel we were going to stay at.
After looking at many hotels in Lake Havasu area we chose Bridgewater Hotel based on the pictures and the description that it had a " pool with a sundeck and chairs" no mention that it was closed.
On our way to Bridgewater Hotel, I called to confirm our reservation and that the pool was open, I was informed the pool was not open but indeed closed, I said I wanted to cancel and was then told it was going to be a 50% room rate charge for cancellations within a 48 hour timeframe. The lady receptionist was very short and acted like that's the way it's going to be and calling the management won't change a thing.
Bridgewater Hotel had no loss, the room wasn't used. It's just being greedy and ripping off. Charging a 50% room rate for cancellations is UNCONSCIONABLE!