0n July 5th 2023, I contacted Bridgeview Van Lines LLC, regarding an interstate move from Maryland to Minnesota in September 2023. After speaking with the customer service representative, we decided to utilize their services for our move. They shared with us that you are a "NATIONALLY RECOGNIZED EXPERT in the moving and relocation industry. With a friendly attitude and a confident manner, our carriers will exceed your expectations and make your experience smooth and PROBLEM FREE. We are the best at getting the job done right and without hassle." We felt great knowing this and moved forward with a video estimate and sent an initial payment. On September 11th, we received a quality assurance call prior to the pick up of our goods which was scheduled on September 16, 2023. Customer service informed us about the possibility of revising the original estimate of 2800 cubic feet required for the move. He assured complete utilization of a full truck promising a just charge - we were assured that we would "only pay for the space we used" on the truck. At that time, the customer service representative added square footage to our contract and we paid additional fees bringing the amount paid to Bridgeview Van Lines, LLC to a bit over $6K. He placed us on hold, but apparently could still hear us speaking as my husband and I commented that this seems a bit like all of the horrible experiences we had read about and that, here it is..., the last minute increase in costs now that we are close to the moving date. When he addressed us next, he said he had overheard our conversation and he admonished us. He firmly stated that Bridgeview is not a predatory company. He proclaimed that your company takes great pride in itself as a "family" and that everyone who works with them is vetted and part of the Bridgeview family with shared goals of service. He further stated that the company is well aware of the stress that accompanies moving, especially long distance moves and works hard to minimize this stress as the reputation of the company is paramount. (They should have this phone call on tape as we were notified it was being recorded and I requested they maintain the recording). On Friday, September 15th, 2023, at approximately 8:30 pm (I have a record of this call) a driver called and asked if I "really needed a full truck for my stuff" and how far did I "live from Baltimore." I stated that our recent call with Bridgeview indeed revealed that we would need most of a 53' foot truck, but were told we would only pay for what we needed. He said he had no idea who Bridgeview Van Lines LLC was and he did not work for them, The moving process only became more of a mess following this phone call. I call Bridgeview Van Lines LLC. I was told by customer service that the company they sold our contract to must abide by the contract I signed with Bridgeview. We paid for packing/material and disassembly/reassembly services. Not only did they not have ANY packing material (stated they did not have a contract to pack/unpack which we added to and paid you for on our contract with you), but my husband was required to load and unload the truck as there were no movers available for the final load when the truck arrived in Minnesota. When I conveyed this to the driver that you sold our contract to, he actually laughed and stated that he had never heard of "Bridgeview" and Bridgeview had no "power" over him. Bridgeview did nothing to assist us! Upon the request of their customer service, I sent a video of the truck that arrived at our home in Maryland with more than half of the truck already filled with another customer's load. Again, Bridgeview Van Lines, LLC did nothing to assist us. This does not seem like "family" to me. I believed they were not truthful describing the relationship with the company they sold our contract to. I do not believe they vetted this company properly/thoroughly, nor did they determine that they were a trustworthy company. They sold our contract to an unethical company. I am committed to prevent others, especially senior citizens with fixed incomes-like us, from becoming victims of your predatory practices which are the total opposite of what you promised, which was, "a friendly attitude and a confident manner, carriers (that) will exceed your expectations and make your experience smooth and PROBLEM FREE."
Bridgeview Van Lines Reviews
0n July 5th 2023, I contacted Bridgeview Van Lines LLC, regarding an interstate move from Maryland to Minnesota in September 2023. After speaking with the customer service representative, we decided to utilize their services for our move. They shared with us that you are a "NATIONALLY RECOGNIZED EXPERT in the moving and relocation industry. With a friendly attitude and a confident manner, our carriers will exceed your expectations and make your experience smooth and PROBLEM FREE. We are the best at getting the job done right and without hassle." We felt great knowing this and moved forward with a video estimate and sent an initial payment. On September 11th, we received a quality assurance call prior to the pick up of our goods which was scheduled on September 16, 2023. Customer service informed us about the possibility of revising the original estimate of 2800 cubic feet required for the move. He assured complete utilization of a full truck promising a just charge - we were assured that we would "only pay for the space we used" on the truck. At that time, the customer service representative added square footage to our contract and we paid additional fees bringing the amount paid to Bridgeview Van Lines, LLC to a bit over $6K. He placed us on hold, but apparently could still hear us speaking as my husband and I commented that this seems a bit like all of the horrible experiences we had read about and that, here it is..., the last minute increase in costs now that we are close to the moving date. When he addressed us next, he said he had overheard our conversation and he admonished us. He firmly stated that Bridgeview is not a predatory company. He proclaimed that your company takes great pride in itself as a "family" and that everyone who works with them is vetted and part of the Bridgeview family with shared goals of service. He further stated that the company is well aware of the stress that accompanies moving, especially long distance moves and works hard to minimize this stress as the reputation of the company is paramount. (They should have this phone call on tape as we were notified it was being recorded and I requested they maintain the recording). On Friday, September 15th, 2023, at approximately 8:30 pm (I have a record of this call) a driver called and asked if I "really needed a full truck for my stuff" and how far did I "live from Baltimore." I stated that our recent call with Bridgeview indeed revealed that we would need most of a 53' foot truck, but were told we would only pay for what we needed. He said he had no idea who Bridgeview Van Lines LLC was and he did not work for them, The moving process only became more of a mess following this phone call. I call Bridgeview Van Lines LLC. I was told by customer service that the company they sold our contract to must abide by the contract I signed with Bridgeview. We paid for packing/material and disassembly/reassembly services. Not only did they not have ANY packing material (stated they did not have a contract to pack/unpack which we added to and paid you for on our contract with you), but my husband was required to load and unload the truck as there were no movers available for the final load when the truck arrived in Minnesota. When I conveyed this to the driver that you sold our contract to, he actually laughed and stated that he had never heard of "Bridgeview" and Bridgeview had no "power" over him. Bridgeview did nothing to assist us! Upon the request of their customer service, I sent a video of the truck that arrived at our home in Maryland with more than half of the truck already filled with another customer's load. Again, Bridgeview Van Lines, LLC did nothing to assist us. This does not seem like "family" to me. I believed they were not truthful describing the relationship with the company they sold our contract to. I do not believe they vetted this company properly/thoroughly, nor did they determine that they were a trustworthy company. They sold our contract to an unethical company. I am committed to prevent others, especially senior citizens with fixed incomes-like us, from becoming victims of your predatory practices which are the total opposite of what you promised, which was, "a friendly attitude and a confident manner, carriers (that) will exceed your expectations and make your experience smooth and PROBLEM FREE."