Ordered a facemask from Facebook Ad for this company (8-5-2020). Company stated it had shipped USPS (8-14-2020). Contacted company about not receiving order (8-29-2020). Response..."On the way." USPS returned the order to company because they mailed it to the wrong address (9-2-2020). Asked for a refund but was told they had placed a NEW order "for me" instead (9-3-2020). Sent the company a "copy and paste" from their BBB "company complaints" showing the problem I was experiencing was common with their company and asked for a refund again (9-12-2020) As of 9-22-2020 I have not been notified of a shipping date and company ignored my request for a refund a second time. !!! READ THE BBB REPORT FOR THIS COMPANY BEFORE ORDERING !!!
Fraudulant Misrepresentation & Co. address is a Post Office Box
Placed an order for masks ($205.70) on May 10th. I followed up with two other emails to check on the status. Both times, received the standard reply:
"This is Gianna (name changes w/each email reply) from the CS Team. I can see you’re asking about your order. Our team is working overtime to ship your order as soon as possible — right now we’re shipping 95% of orders within three weeks. You’re approaching the top of the order queue and anticipate your order will ship soon."
I have yet received my order. Please Google the company and look at the reviews from others. This company must change or consumers must not patronize.
The morning of august 11, 2017 after finding exactly what i wanted on the bravenewlook.com web site i ordered two custom bracelets to memorialize our infant granddaughter's passing. On october 13, 2017 i emailed an inquiry as to my status. I have yet to get any response. I frequently see entries on facebook about this company; not refunding payments, not responding And if they do, it's just one reason after another as to why the item wasn't sent - but "soon" is offered as an empty promise), and if they do, rarely does anyone receive their order. Even then there's complaints about the cheap quality and how fragile the items are, and even when some try to use the tracking number, they can only learn that a tracking number was issued, but not activated .As you can see by the information supplied by this Yscam complaint site, there's well over $10,000.00 in reported lost funds! attempting to locate any person involved with brave new look i tried locating any corporate information, lc/llc, dba or business name of brave new look. Checking with the city/county business licenses it appears this company does not have any tax-paying business identification or business license, owner or principle to attempt contact with. The business address is actually a small fed/ex postal office that rents postal boxes, and their's is #9091. I have no recourse but to complain to everyone and anyone considering doing business with this fraudulent company. My advice? Stay as far away from this alleged company as possible!
I ordered an item in November 2016 and have not yet received the item. I have sent multiple emails requesting status and refund. Finally got a responding email from "Daphne T" in May 2017 stating my order was lost in the shipping process. When I checked the tracking of the shipment it shows only a label was created but no item was actually shipped. The email also stated they can issue a refund but nothing has been received. Also they have not replied to any of my emails since. Buyer beware!
I saw a cute picture on FB of greyhound print leggings and took a chance. I ordered them mid November, 2016. I used PayPal to purchase them. In mid December, Brave New Look printed a shipping label and billed PayPal. I checked the tracking number and noticed that the only action for over a month was that a label had been printed. I contacted the company several times via email. I got one very ambiguous response at the end of December with no information about when shipment might happen. I began disputing the charge with PayPal after requesting more information from Brave New Look and getting no response. I got an email this week saying the leggings were on the way. They came today. They are not the print I ordered and the fabric has been changed. I was given the opportunity to approve a substitution of goods ordered nor do I find the substitution acceptable.
Brave New Look Reviews
Ordered a facemask from Facebook Ad for this company (8-5-2020). Company stated it had shipped USPS (8-14-2020). Contacted company about not receiving order (8-29-2020). Response..."On the way." USPS returned the order to company because they mailed it to the wrong address (9-2-2020). Asked for a refund but was told they had placed a NEW order "for me" instead (9-3-2020). Sent the company a "copy and paste" from their BBB "company complaints" showing the problem I was experiencing was common with their company and asked for a refund again (9-12-2020) As of 9-22-2020 I have not been notified of a shipping date and company ignored my request for a refund a second time. !!! READ THE BBB REPORT FOR THIS COMPANY BEFORE ORDERING !!!
Fraudulant Misrepresentation & Co. address is a Post Office Box
Placed an order for masks ($205.70) on May 10th. I followed up with two other emails to check on the status. Both times, received the standard reply:
"This is Gianna (name changes w/each email reply) from the CS Team. I can see you’re asking about your order. Our team is working overtime to ship your order as soon as possible — right now we’re shipping 95% of orders within three weeks. You’re approaching the top of the order queue and anticipate your order will ship soon."
I have yet received my order. Please Google the company and look at the reviews from others. This company must change or consumers must not patronize.
The morning of august 11, 2017 after finding exactly what i wanted on the bravenewlook.com web site i ordered two custom bracelets to memorialize our infant granddaughter's passing. On october 13, 2017 i emailed an inquiry as to my status. I have yet to get any response. I frequently see entries on facebook about this company; not refunding payments, not responding And if they do, it's just one reason after another as to why the item wasn't sent - but "soon" is offered as an empty promise), and if they do, rarely does anyone receive their order. Even then there's complaints about the cheap quality and how fragile the items are, and even when some try to use the tracking number, they can only learn that a tracking number was issued, but not activated .As you can see by the information supplied by this Yscam complaint site, there's well over $10,000.00 in reported lost funds! attempting to locate any person involved with brave new look i tried locating any corporate information, lc/llc, dba or business name of brave new look. Checking with the city/county business licenses it appears this company does not have any tax-paying business identification or business license, owner or principle to attempt contact with. The business address is actually a small fed/ex postal office that rents postal boxes, and their's is #9091. I have no recourse but to complain to everyone and anyone considering doing business with this fraudulent company. My advice? Stay as far away from this alleged company as possible!
Item never received & lack of customer service
I ordered an item in November 2016 and have not yet received the item. I have sent multiple emails requesting status and refund. Finally got a responding email from "Daphne T" in May 2017 stating my order was lost in the shipping process. When I checked the tracking of the shipment it shows only a label was created but no item was actually shipped. The email also stated they can issue a refund but nothing has been received. Also they have not replied to any of my emails since. Buyer beware!
I saw a cute picture on FB of greyhound print leggings and took a chance. I ordered them mid November, 2016. I used PayPal to purchase them. In mid December, Brave New Look printed a shipping label and billed PayPal. I checked the tracking number and noticed that the only action for over a month was that a label had been printed. I contacted the company several times via email. I got one very ambiguous response at the end of December with no information about when shipment might happen. I began disputing the charge with PayPal after requesting more information from Brave New Look and getting no response. I got an email this week saying the leggings were on the way. They came today. They are not the print I ordered and the fabric has been changed. I was given the opportunity to approve a substitution of goods ordered nor do I find the substitution acceptable.