Before i ordered from candi, i sent an email to her asking questions to make sure she was a good fit for me. She responded immediately. I really liked one of her pre-made logos. After communicating with her i immediately ordered the pre-made logo & matching business card, along with a couple psd files.
I did not have my name for my business picked out yet, website or phone number. I wrote on jan 21st & never received a reply. I wrote back a couple times, still no reply so finally sent a message on her contact me website. She finally responded back on feb 6th stating it had gone to her spam mail.
On feb 11th & then heard back again from her on feb 15th. I responded back to her on feb 15th that i wanted to set up a time to speak with her before she did my custom business card. I never received another response. I resent emails to her 3 more times & each time sent a message on her contact me webpage. No response!
So on 3/21 i finally sent her a message that i filed a claim with bbb & here on outscam. I also noted that i expected a refund or i would be getting an attorney to sue her. Amazingly she got that email.
To her credit she did send a refund, along with an email stating "we have refunded your order. We have sent multiple emails to you in response. And have not received any responses. There seems to be issues with your email account as stated before. We have no reason to not fulfill your order request and were patient with you when you needed to wait until your details came together. We wish you the best. Thanks."
I could account for issues if this was an isolated incident, but this really appears to be an overall pattern for her. I am very sad that someone chooses to run there business so unprofessionally!
I purchased a "Complete Small Business Suite - Custom Logo - Custom Website - Brand Identity - Website - Media Kit - Business Launch - Small Business" from Candi Jerkins on Etsy, on her store named BrandCandi although I believe she now goes by StyledandSimplified.
I made a purchase on December 22.
Candi Jerkins BrandCandi StyledandSimplified clearly states in the policy that:
After purchasing this listing, you will receive a questionnaire to help us establish a clear vision for your new brand. I will invite you to pin, along with me, images that reflect the direction you'd like your new brand to take to a custom Pinterest board. Within 7-14 business days, you will receive your custom branding board with three logo options based on your questionnaire, inspiration board and exchanged emails.
On January 1st, I received this message:
I have your mood board/color palette (round 1) almost complete and will email it over to you soon for your review. Then we will be starting the concepts for your logo. Perhaps we can create a landing page for the website.
On January 18th, I sent her an e-mail asking her where we were at with the project. However, I understand that she may have been behind (she didn't say she was, in fact, she was saying she had bookings available!) but I was patient and waited.
On January 22nd, I asked her for a refund, solely based on the fact that there was no communication whatsoever from her. A simple, "I'm behind on work" would have sufficed. However, a month had passed (her policy said 7-14 business days) and I saw not even a "mood board" from her.
On February 3rd, I sent her a tweet asking her what was up. i get a reply in my e-mail saying she had sent the work and a "forwarded" e-mail. Here's the thing... I got nothing in my inbox and nothing in my junk folder (I ran a search). I was convinced that she was being dishonest and changed the dates on the "forwarded email" but I gave her the benefit of the doubt. Furthermore, I had bought her service through etsy and had been messaging her through that. I found it strange she suddenly "switched to email" where her "mood board" *magically* didn't send to me.
But, I am highly suspicious that Candi Jerkins did this because you can't change the date on an Etsy message that way you can do it on a "forwarded email".
Today is March 8th. We have had NOTHING done. I sent her a tweet again asking her what was up and no reply. However, i saw that she was busy setting up a new twitter account, opening a new website, and opening a new instagram called StyledandSimplified.
Hell, she posted up an image saying, "I close deals in heels." At this point, I am LIVID that has been ignoring me and asked her- "Don't you mean you steal in heels?" Within minutes, she blocked me from instagram and twitter. Clearly, Candi Jerkins was online and deliberately ignoring my messsages, and keeping my money. $1050 is not small change.
Luckily, Etsy is taking a look at the matter.
I just want to warn anyone else from working with Candi Jerkins aka meeyecandi aka brandcandi aka styledandsymplified
I should have thought it was weird that she goes by so many handles.. maybe she has done this to others before and just changes her business name every once in a while to dodge people. Either way, be warned. I also have screenshots of all communication and lack of communication if anyone is interested. I also have a copy of her original policy, in case Candi Jerkins tries to change it.
Brand Candi Reviews
Before i ordered from candi, i sent an email to her asking questions to make sure she was a good fit for me. She responded immediately. I really liked one of her pre-made logos. After communicating with her i immediately ordered the pre-made logo & matching business card, along with a couple psd files.
I did not have my name for my business picked out yet, website or phone number. I wrote on jan 21st & never received a reply. I wrote back a couple times, still no reply so finally sent a message on her contact me website. She finally responded back on feb 6th stating it had gone to her spam mail.
On feb 11th & then heard back again from her on feb 15th. I responded back to her on feb 15th that i wanted to set up a time to speak with her before she did my custom business card. I never received another response. I resent emails to her 3 more times & each time sent a message on her contact me webpage. No response!
So on 3/21 i finally sent her a message that i filed a claim with bbb & here on outscam. I also noted that i expected a refund or i would be getting an attorney to sue her. Amazingly she got that email.
To her credit she did send a refund, along with an email stating "we have refunded your order. We have sent multiple emails to you in response. And have not received any responses. There seems to be issues with your email account as stated before. We have no reason to not fulfill your order request and were patient with you when you needed to wait until your details came together. We wish you the best. Thanks."
I could account for issues if this was an isolated incident, but this really appears to be an overall pattern for her. I am very sad that someone chooses to run there business so unprofessionally!
I purchased a "Complete Small Business Suite - Custom Logo - Custom Website - Brand Identity - Website - Media Kit - Business Launch - Small Business" from Candi Jerkins on Etsy, on her store named BrandCandi although I believe she now goes by StyledandSimplified.
I made a purchase on December 22.
Candi Jerkins BrandCandi StyledandSimplified clearly states in the policy that:
After purchasing this listing, you will receive a questionnaire to help us establish a clear vision for your new brand. I will invite you to pin, along with me, images that reflect the direction you'd like your new brand to take to a custom Pinterest board. Within 7-14 business days, you will receive your custom branding board with three logo options based on your questionnaire, inspiration board and exchanged emails.
On January 1st, I received this message:
I have your mood board/color palette (round 1) almost complete and will email it over to you soon for your review. Then we will be starting the concepts for your logo. Perhaps we can create a landing page for the website.
On January 18th, I sent her an e-mail asking her where we were at with the project. However, I understand that she may have been behind (she didn't say she was, in fact, she was saying she had bookings available!) but I was patient and waited.
On January 22nd, I asked her for a refund, solely based on the fact that there was no communication whatsoever from her. A simple, "I'm behind on work" would have sufficed. However, a month had passed (her policy said 7-14 business days) and I saw not even a "mood board" from her.
On February 3rd, I sent her a tweet asking her what was up. i get a reply in my e-mail saying she had sent the work and a "forwarded" e-mail. Here's the thing... I got nothing in my inbox and nothing in my junk folder (I ran a search). I was convinced that she was being dishonest and changed the dates on the "forwarded email" but I gave her the benefit of the doubt. Furthermore, I had bought her service through etsy and had been messaging her through that. I found it strange she suddenly "switched to email" where her "mood board" *magically* didn't send to me.
But, I am highly suspicious that Candi Jerkins did this because you can't change the date on an Etsy message that way you can do it on a "forwarded email".
Today is March 8th. We have had NOTHING done. I sent her a tweet again asking her what was up and no reply. However, i saw that she was busy setting up a new twitter account, opening a new website, and opening a new instagram called StyledandSimplified.
Hell, she posted up an image saying, "I close deals in heels." At this point, I am LIVID that has been ignoring me and asked her- "Don't you mean you steal in heels?" Within minutes, she blocked me from instagram and twitter. Clearly, Candi Jerkins was online and deliberately ignoring my messsages, and keeping my money. $1050 is not small change.
Luckily, Etsy is taking a look at the matter.
I just want to warn anyone else from working with Candi Jerkins aka meeyecandi aka brandcandi aka styledandsymplified
I should have thought it was weird that she goes by so many handles.. maybe she has done this to others before and just changes her business name every once in a while to dodge people. Either way, be warned. I also have screenshots of all communication and lack of communication if anyone is interested. I also have a copy of her original policy, in case Candi Jerkins tries to change it.