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Country United States
State Arizona
City Tucson
Address 2240 N Silverbell Rd
Phone 520-629-0123

BRAKEmax Reviews

  • Jul 24, 2018

This is a review about working for the company none of the shops run the same some of them charge for tire rotation some of them don't some of them have a shuttle service for oil changes and some will not there is absolutely no organization within the company and don't expect to be told what you were doing wrong just expect to be demoted without warning or be told you can leave the company that is what the area manager Leroy Ingram says to his employees I will say that there are some good technicians and the shops there is definitely some great employees there but management has no idea what the heck they are doing

  • Nov 1, 2016

My 81 year old mother recently took her car in for an oil change and look over, when she mentioned it, I went to take a look, only 1,600 miles on the oil, checked all the fluids (all full and clean), checked her parking spot, no leaks or anything showing. So thought, sure, if she wants to, no problems.

She takes it in the next day, then when I get home that afternoon, she’s all upset. Turns out they tell her there’s a leak (??? Odd that ALL fluid levels were fine), and it HAS to be fixed. She said they offered to show her, which she basically waved off as she doesn’t know cars at all. Then she asks ‘h*e much?’ and get’s told ‘about $1,000’, which upset her even more, (one would think, that if someone was upset about the total cost of the guesstimate, that, if ethical, they would look to remove items that weren’t essential work) but said ‘It’s been a good car, if it HAS to be done, it has to be done’ and pulls out her checkbook. (and again, obviously the tranny work and fuel system work DIDN’t HAVE TO BE DONE) Then apparently they gave her a ride home for while they fixed the leak. Came picked her up, again out comes the checkbook and they are telling her, ‘No put that away’ and start talking up some credit card that will give 6 months ‘free’ financing, she want to write a check (and yes it’s easily good), but no they keep talking up this credit card thing, so she basically gives in, telling me they wouldn’t let up.

I go to look at the invoice, and see they have done the oil change, replaced the Rack and pinion, but then it gets interesting. Apparently they decide that while doing the rack and pinion they also need to flush the power steering system (apparently can’t just replace fluid that might be lost (so almost an additional $60), they also played with the fuel system (which had no problems at all), treatment chemical kit, rail treatment, cleaner, service, etc ($134), and replaced the transmission filter and gasket (yes and flush the system) to a tune of $300. Again, the extra charges for ‘flushing’ are just typical add ons, the tranning could simply be refilled after changing the filter and gasket)

I’ve since emailed them about this, so there would be a written record and asked a number of questions about all this, most of the questions have been ignored. In particular, this fuel service junk. ON the transmission, was informed they had been recommending this for 2 years now (and notably A) we have declined, the car is near 12 years old, total 54,000 miles, the car’s manual ‘suggest’ changing gasket and filter, only under extreme use, none of the conditions she really meets, the car is seldom driven, doesn’t tow anything, little to know heavy city driving, not during the heat of the day, etc. And actually it was brought up closer to 3 years ago, by the previous manager who had said it wasn’t really needed, maybe at 100,000 miles. The current manager initially stated that the tranny flush is recommended at 50,000. Then later after the manual was quoted to him. Then comes back in another response and says it’s recommended anytime the temp exceeds 92 degrees. No comment offered on the fact it had been declined previously 2-3 times, no responses to other questions, etc.

Also a note on this ‘credit card company, supposedly this card is to come with a $50 Visa card for opening the account (my mother told me they said a $100 card, which of course hasn’t been forthcoming. The issued a card within days, and sent an initial bill that CLOSED 9 days after the work was done and gave a billing period that supposedly started appr 3 weeks before she even opened the account. The company has numerous complaints on the internet about it’s practices..

When I initially emailed the store – I was also very specific to ask for a response via email, so there would be no he said/she said, also knowing how upset my Mom was about all this and getting ripped off, I didn’t want her to have to deal with these people. And, of course, the very next morning this manager calls my Mom…on the phone. This upset her even more (gee thanks Brake Max – get a SPECIFIC request and totally ignore it), anyway, she informed him to never call again, that she wouldn’t be back and then hung up on him. So they stuck her for over $430 of unneeded work (which she wasn’t aware of) not to mention the failure to produce the $100 (or $50 as they claim now) gift card….and I still have strong doubts about his so called leak that resulted in the rest of the charges (other than the oil change), since as mentioned the fluid level was good. So beware of using this place.

  • Aug 1, 2015

We took our 1993 Chrysler Town & Country van in to Brake Max for an estimate ( the brakes had gone out ). We were given an extimate of $800.00 + to repair the ABS system. For a 2nd opinion we took the van to the Chrylser dealership & was told the ABS system was warranted & in recall, so the whole repair cost us $0 !!

Shame on Brake Max for trying to rip us off !!

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