I ordered a set of magnetic eyelashes based on the company's description and photos of this product. The price was considerably high and therefore I felt the quality of these lashes would be superior. I chose the thinner lashes as I didn't want a thick and heavy product. My goodness, the quality of these lashes is extremely poor. They are flimsy and are not uniform. I am appalled that this company is marketing this item as superior and selling it for $39.
The other complaint I have is that their marketing setup encourages the purchase of a tool to apply the lashes, which I bought. Well, when I received the order, there was a tool included in the box of lashes so the additional tool I purchased was not necessary. Unfortunately, I didn't check their return policy before I ordered, shame on me. Discovering they do not accept returns on their products is a clear indicator of their lack of integrity. Not standing behind products is a red flag in my book. I am writing this review in hopes to help others before they too get ripped off!
I ordered a set of magnetic eye lashes from Boulder Vibes back in January. They were defective. So I reached out to the company and they said they would correct the issue by mailing me another set of eye lashes. Perfect!
Well, that set arrived and they too were defective. So I reached out again and asked for a refund. To which the manager agreed on February 5, 2018 via email. I have since contacted the manager 2 times requesting an update on my refund. It is now mid-March and still no refund.
The last correspondance I received from the manager was "Don't worry your refund is on process, we are an honest company. Please be patient. Thank you". It has been 38 days since the manager told me they would refund my money. Do not trust this company! In the email correspondace the manager never includes their name and I can not find this company's street address anywhere. Buyers beware!
Purchased a pair of magnetic mink lashes and applicator and they dont work at all. Tried with both eyes and followed directions on paper they sent and its just a scam.
It has now been 2 months since ordering a pair of magnetic eyelashes that came broken.
I was not answered to in a prompt manner, and it took almost a month to get a manager to email me.
once they did, i was offered another pair, not a refund. Even though i expressed that i would rather not have more poorly made product.
i am STILL waiting on a resolution.
This company does not care about customer serivce! BUYERS BEWARE! Hopefully you get a good product because if you dont, dont expect a prompt and quick fix. Dont expect anything. worse customer service i have had in a long time.
Way to Keep $40 dollars and your dignity boulder vibes, Bravo.
I paid in excess of $30 for 1 pair of magnetic eyelashes that did not attach to or stay on my eyes. The company doesn't offer returns which was not stated anywhere on the order page.
I learned about the eyelashes from a facebook ad and when I clicked on the ad it took me to another webpage to order them. There was never a mention of a return policy on the order page. If I had known they didn't accept returns, I would never have ordered them in the first place. What a waste of money!
I ordered these after their website shows great reviews. Should have known better; but they are absolutely horrible. They do not stay on the lashes, are impossible to put on and I am getting no reply from the company for returning them for a refund.
Do not order these! I feel for what I feel is a scam.
I found this company through a Facebook ad. I had wanted to try magnetic lashes and was really excited when my package arrived. I am used to wearing false lashes and have worn some pretty dramatic lashes for the right occasion. For those who don't know, magnetic lashes come in two pieces and attach to your lash with what should be tiny magnets. So where do I start... First of all, one of these lashes are as thick and full as most glue on, but when you put the two together, it's ridiculous. Second, the magnets are so large that they don't allow the lash to curve around your eye correctly. You end up with it "hooded" over the eye, obstructing your view. Not to mention they are HEAVY and within minutes my eyes were aching. Third , it took me over an hour to even get them on an and connect close to the eye line. I never could get the left eye right. Lastly, they way over charge for what you get.
I was hoping by paying more, I'd get a better product. I paid $35. You can get other brands on Amazon for less then $10. You'd think when you pay more you'd get a guarantee of some kind. Bottom line, this is a horrible product. When I emailed them for a refund I got this response: "Unfortunately, we do not accept returns as stated in our Return Policy unless the product is defective. If the product is defective, please provide evidence and we can send you a free pair. The reason we don't accept them is for our customers safety. Since the product is placed close to the eye it wouldn't be hygienic to sell it " They didn't even end the sentence with a period! In my opinion, the lashes are defective, but what evidence will be acceptable to them? Beware of this company. I would never purchase another product from them.
Never got the products that I ordered after a month. They were for Christmas presents, so I had to buy other items to replace them when they never came. The company refused to cancel the order even though more than a month had gone by since I placed the order. I disputed with my credit card company and tried to leave a negative review on their social media. Comment was deleted and I was blocked. Stay away from this company!
Boulder Vibes Reviews
I ordered a set of magnetic eyelashes based on the company's description and photos of this product. The price was considerably high and therefore I felt the quality of these lashes would be superior. I chose the thinner lashes as I didn't want a thick and heavy product. My goodness, the quality of these lashes is extremely poor. They are flimsy and are not uniform. I am appalled that this company is marketing this item as superior and selling it for $39.
The other complaint I have is that their marketing setup encourages the purchase of a tool to apply the lashes, which I bought. Well, when I received the order, there was a tool included in the box of lashes so the additional tool I purchased was not necessary. Unfortunately, I didn't check their return policy before I ordered, shame on me. Discovering they do not accept returns on their products is a clear indicator of their lack of integrity. Not standing behind products is a red flag in my book. I am writing this review in hopes to help others before they too get ripped off!
I ordered a set of magnetic eye lashes from Boulder Vibes back in January. They were defective. So I reached out to the company and they said they would correct the issue by mailing me another set of eye lashes. Perfect!
Well, that set arrived and they too were defective. So I reached out again and asked for a refund. To which the manager agreed on February 5, 2018 via email. I have since contacted the manager 2 times requesting an update on my refund. It is now mid-March and still no refund.
The last correspondance I received from the manager was "Don't worry your refund is on process, we are an honest company. Please be patient. Thank you". It has been 38 days since the manager told me they would refund my money. Do not trust this company! In the email correspondace the manager never includes their name and I can not find this company's street address anywhere. Buyers beware!
Purchased a pair of magnetic mink lashes and applicator and they dont work at all. Tried with both eyes and followed directions on paper they sent and its just a scam.
It has now been 2 months since ordering a pair of magnetic eyelashes that came broken.
I was not answered to in a prompt manner, and it took almost a month to get a manager to email me.
once they did, i was offered another pair, not a refund. Even though i expressed that i would rather not have more poorly made product.
i am STILL waiting on a resolution.
This company does not care about customer serivce! BUYERS BEWARE! Hopefully you get a good product because if you dont, dont expect a prompt and quick fix. Dont expect anything. worse customer service i have had in a long time.
Way to Keep $40 dollars and your dignity boulder vibes, Bravo.
I paid in excess of $30 for 1 pair of magnetic eyelashes that did not attach to or stay on my eyes. The company doesn't offer returns which was not stated anywhere on the order page.
I learned about the eyelashes from a facebook ad and when I clicked on the ad it took me to another webpage to order them. There was never a mention of a return policy on the order page. If I had known they didn't accept returns, I would never have ordered them in the first place. What a waste of money!
I ordered these after their website shows great reviews. Should have known better; but they are absolutely horrible. They do not stay on the lashes, are impossible to put on and I am getting no reply from the company for returning them for a refund.
Do not order these! I feel for what I feel is a scam.
I found this company through a Facebook ad. I had wanted to try magnetic lashes and was really excited when my package arrived. I am used to wearing false lashes and have worn some pretty dramatic lashes for the right occasion. For those who don't know, magnetic lashes come in two pieces and attach to your lash with what should be tiny magnets. So where do I start... First of all, one of these lashes are as thick and full as most glue on, but when you put the two together, it's ridiculous. Second, the magnets are so large that they don't allow the lash to curve around your eye correctly. You end up with it "hooded" over the eye, obstructing your view. Not to mention they are HEAVY and within minutes my eyes were aching. Third , it took me over an hour to even get them on an and connect close to the eye line. I never could get the left eye right. Lastly, they way over charge for what you get.
I was hoping by paying more, I'd get a better product. I paid $35. You can get other brands on Amazon for less then $10. You'd think when you pay more you'd get a guarantee of some kind. Bottom line, this is a horrible product. When I emailed them for a refund I got this response: "Unfortunately, we do not accept returns as stated in our Return Policy unless the product is defective. If the product is defective, please provide evidence and we can send you a free pair. The reason we don't accept them is for our customers safety. Since the product is placed close to the eye it wouldn't be hygienic to sell it " They didn't even end the sentence with a period! In my opinion, the lashes are defective, but what evidence will be acceptable to them? Beware of this company. I would never purchase another product from them.
Never got the products that I ordered after a month. They were for Christmas presents, so I had to buy other items to replace them when they never came. The company refused to cancel the order even though more than a month had gone by since I placed the order. I disputed with my credit card company and tried to leave a negative review on their social media. Comment was deleted and I was blocked. Stay away from this company!