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Boss Optima


Country United States
State Arizona
City Mesa
Address 1201 S Alma School Road #5150
Phone 800-566-9814

Boss Optima Reviews

Most Useful Comment
  • Oct 12, 2018

Im a private carpet cleaning companie who was hire to do a cleaning job . I have to hire personel to complete the job as well as renting a scalpfolder to go 25 feets high they are a Horrible Companie they should get out of business i have been waiting more tha 3 weeks for my pyment . At first they call me a milion times and now a cant comunicate with anyone , specially Mike the fraudulent person who stated that i was gpong to get payd rigth away . I have recorded phone calls and text to prove how delincuent this people are . Run away from This scam Companie

Mark as Useful [5 votes]
  • Jul 31, 2019

scam

Ima private carpet cleaning also and they subcontracts me also and never got the money! #scam

Mark as Useful [1 vote]
  • Jun 26, 2019

Boss Optima sub-contracted me to do a job for them which they promised I would be paid immediatley upon completion of that job.

It has been weeks and they don't return phone calls, text or emails to discuss this matter. From reading other reviews these people are a bunch of scam artist! BEWARE

Mark as Useful [2 votes]
  • Jun 27, 2019

Scammers don't pay their sub-contractors

I am a carpet cleaner in Laguna Niguel, Ca. Boss Optima contacted me on June 6th wanting me to complete a job for them. They also wanted me to become a sub-contractor as part of what they called their "overflow program". Bottom line the customer is sold "my" service at a highly inflated price. Boss then takes their huge portion, and wants me to do the job for less than I would charge. The problem is that they are really deceptive. It truly is unfortunate that I accepted to do the job from them on 6/8/19. There Contact "promised" me that they would do an Immediate pay out after the job was done (via pay pal). I reluctantly took them at their word, and accepted the job. When I arrived and spoke with the customer they were expecting an employee of Boss Optima to be doing the cleaning, not a contracted company. They asked how many jobs I had done with this company and although I have been cleaning carpet for over 10 yrs they were surprised to learn that this was my first job with Boss Optima. When I first arrived a representative called to verify I was onsite. Then they contacted the customer directly to charge her the $259.35 on her credit card even before I had started the job. She was happy with my Service, but was not happy that she was deceived, and paid so much more for the service than needed to. I was supposed to get paid that night. It is now 6/27/19, and I have texted, emailed and called the person I had spoken with but got no response. Then finally a few days ago I was contacted by someone but it wasn't to pay me but rather to make some excuse that the customer is now complaining about an odor. They wanted to see if I would go back out to re-clean the rugs so as to honor their guarantee. I told the representative that I would have no problem going back out as soon as they paid me what was agreed upon. He kept "promising" to get things taken care of, but did nothing. I have been lied to several times by this company. I have never seen any truck from Boss Optima operating in this area, and to my knowledge there isn't anyone here but "affiliates", or contracted workers. They are very deceptive with the unknowing customers and the "affiliates" they say they are working with. I want to get paid, then do not want my companies good name to be associated with this company again.

Mark as Useful [1 vote]
  • Mar 15, 2019

Rep offs

Boss called me serval times to do work they paid on time the first few jobs. I did some big money and sold extra maid more work all of a sudden they do not pick up or pay... wtf! Wrong with these people ! Work hard get fked in the process. Sray away from them.

Mark as Useful [1 vote]
  • Jul 30, 2021

My wife called Boss Optima for tile cleaning (we are elderly) . The girl told her it had to be prepaid so they charged my card $1980 but when the day came for the appointment no one showed up .

Phone calls to the company had many excuses and offered a refund , however 4 months have gone by and no refund .. They must know our two phones because now just voice mail .

  • Jan 21, 2020

Good people

I have work for these guys for A while now A like the jobs they send me and they paid good I will be glad to recommend them to anyone

  • Jan 18, 2020

i did a job in november 15st and so far i haven’t always received the service when i call they say they’re going to pay more i think it’s time to look for a lawyer to take the measures… be careful when working for them

  • Jan 16, 2020

Scam

Contracted them to clean 7 Turkish rugs. They sold me a 5 step process, said one of their techs was on his way to pickup rugs. Some guy showed up. Local sub-contractor, never worked for the company before. He was asking me questions about the company and said he’d heard they don’t pay once work was done. Had my rugs for over a month. Setup three delivery dates. Finally got the rugs back, they still had pet hair on them and some were damp. Started a dispute claim through my credit card company. Stay away from these scammers!

  • Dec 13, 2019

Refused to pay

They hired us to do a job for us and have refused to pay. Terrible company.

  • Dec 3, 2019

Carpet Cleaning

12-3-19 first Job with Boss Optima looking forward to see what the outcome will be. They paid right after the job was finish, the amount we agreed upon. So far so good. I like the training ideas they send and the free info about cleaning.

  • Nov 18, 2019

This is the worst company i have ever worked with. They do not pay there vendors. They contacted us to do work for them because they had an emergency situation and so we moved our schedule around and did it for them. Customer was happy and paid boss optima, but have not paid us after telling us they were sending the payment many many times. That was five months ago and after doing some investigation i have found many vendors that have the same problem. As a small business owner i work very hard for my money and deserve to be paid when we provide a service. Please beware

  • Nov 10, 2019

Scam

These guys a crooks they do not pay contractors stayy far away from these people they are smooth talking criminals

  • Oct 14, 2019

Dishonest Company

We conducted a job for this company in September of 2018. We still have not been paid, as of October 2019. I would not recommend doing business with this company. Thank you!

  • Oct 14, 2019

BEWARE!!

My husband and I own a Carpet Cleaning Business in St. George Utah. We were contacted by Boss Optima on 8/7/19 and asked if we would be able to accept an "overflow" job 45 minutes north of me in Cedar City Utah for the following day. We happened to have taken the day off for a doctors appt with our daughter therefore not booking any carpet cleaning appts for the day and agreed to help out and complete the job for them. I was on the phone with the rep for nearly an hour going over all the details of the work order, their company policies, as well as getting signed up to be an affiliate for Boss Optima in order to take "overflow" jobs in the future. The rep informed me that the customer in Cedar City had prepaid for the job for just a little over $1400 and that after costs were paid on their end they would be able to pay us $728. This was contingent on the customer being satisfied with the work we performed. The rep explained their compliance team would contact the customer 2-3 days after the work order was completed and get feedback on how we did. At which time they would approve payment through their billing department as long as the job was satisfied. This process was said to take 7-10 business days to fully complete and have the check written, in the mail and delivered. One of the last things the rep informed me on prior to ending the call was they do have a number of bad reviews and if I did happen to read them to "please not take it personally as the majority of the bad reviews are disgruntled affiliates that no longer work with them." He ended the phone call with reiterating the importance of us taking good care of the customer, not promoting our business to them while in the home and the importance of trust remaining between us in order to remain an affiliate of Boss Optima. The pitch was good. We gave them full trust and between the job itself and drive time, we spent TEN hours the following day 8/8/19 ensuring it was completed and that the customer was happy. Man how I wished I had taken that statement to heart and done some research prior to completing the job.....we were NEVER contacted by boss after the job in regards to how the compliance check went with the customer/payment etc. I gave it well over the ten business days and called them. After numerous attempts and voicemails left to both the billing team as well as the quality team asking for a return call I finally had to call as if I was a customer seeking carpet cleaning in their service dept to get anyone on the phone. The first time I finally got a return call from billing I was told the check had just been mailed out and that I should receive it sometime the following week as it was a Friday at the time. That next week came and went without a check. I called again leaving multiple messages and when I got a call back this time they gave some nonsense story about how billing was behind in our area and they could pay half on 9/27/19 and the other half the following week 10/4/19. This time it would be by company credit card and they requested that Invoice them for the $364 on each date via my square register that we use to process customer credit cards. Those days came and went and still no payment. I have requested the owner of Boss Optima call me directly to discuss the matter to which we have still havent heard anything from. I have read many different reviews on my different websites about Boss Optima during this experience with them and found many similar situations with other "affiliate" companies performing jobs and not getting paid on them. There are also cases where customers have paid upfront for a job and no one has shown up and they've had to fight for months to get their money back through their credit card company. Boss Optima is located in Mesa AZ and will bid customers in other states for jobs, book the date AND take their money upfront not even knowing if they can get an affiliate company to come in their area. I'm thankful that the customer did get his carpets clean in all of this mess but customers and businesses alike... BEWARE.

  • Sep 18, 2019

Be careful with this company. They sub-contract others local companies to perform the jobs, when the jobs are done those companies never get paid.

I did 2 jobs for them Around 750 $ in total). I have been calling them many times, they said payments are delayed. Really?? One year. They have a lot bad reviews about this.

  • Sep 17, 2019

AVOID this company. Total scam

They hired us to clean a dryer vent. They called and texted us a lot to make sure we were going to be there. We did the job on the day and time that had been set up. Now, they don't answer the phone and we have not been paid. VERY SHADY company. Do not do business with them.

  • Sep 6, 2019

POS Optima

The attorney general in ariz will be very interested in all the complaints about non pay. For me, I got paid 3 times and on the 4th job, we worked out tails off and can't get Mike on the phone or anyone for that matter and no pay Such a shame that they would subject themselves to the attorney general o we what seems like small money. Mike you screwed up and now you will have to hide forever.

  • Aug 20, 2019

Job completed,customer satisfied ...Submitted invoice ...Been 3 month and no payment...These people are scammers ..Do not use this company !!!

  • Aug 12, 2019

St. Louis Carpet Cleaner

When are we all going to get together and file a lawsuit against this company?

  • Dec 13, 2019

Good question, I'm in.

Liars, cheats & thieves, they owe me $781.00 since August 26, 2019 and refuse to pay.

  • Aug 7, 2019

scam

do not work for them

  • Jun 25, 2019

Run they lie

This is the worse company. I did a job for them, this pass Friday 06/21/19 they told me up from they pay quickly with pay pal. Now, I call and nobody answers me.

So,

A) If you have a carpet cleaning business run if the call you, they will not pay you.

B) If you are a home owner run, and call a local carpet cleaning. because that's what they will do. Your local carpet cleaning companies is shipper.

June 25 2019

  • Jun 25, 2019

This is the worse company. I did a job for them, this pass friday 06/21/19 they told me up from they pay quickly with pay pal. Now, i call and nobody answers me.

So,

A) if you have a carpet cleaning business run if the call you, they will not pay you.

B) if you are a home owner run, and call a local carpet cleaning. Because that's what they will do. Your local carpet cleaning companies is shipper.

June 25 2019

  • Jun 10, 2019

Very slow paying

I just wanted to get the word out again to everyone looking into boss optima. I've done 2 jobs for them and they have paid me for the job it did back in March of 2019. It took them 3 weeks to pay when they state that I would be paid upon job completion via PayPal. I hesitantly did another job for them in May. Now a month later still trying to get paid. They don't answer your phone calls or voice mail. I have text messaged them. They just tell me a new date to get paid or they are looking into it.

I've found out how much they are charging their customers. At least 30% to 40% more than I do depending on the cleaning service. I thought I charge a lot.

Don't work for them or use them to clean. Dishonest company.

  • Jun 9, 2019

Still waiting to get paid

Over thirty days out and when scheduling they said they would pay with in 7 days... only 100.00 and they can't even pay that.... POS company would not do business with them at all won't return text email or phone calls ....

I go to pheonix often and next month when I go I will be knocking on their door personally and will be walking away with my cash or will drop off a old can of whoop ass. On any and everyone I see. Punk ass bitch's

  • Jun 5, 2019

They will lure you in by paying you to do your first few jobs. Then the start giving excusses why they aren't paying and then you have to post on as many internet sites possible to get their attention. I have not be paid on 4 jobs ($1000) for over 3 months. You will regret it if you do business with them!

  • May 2, 2019

Boss optima- avoid like the plague!!!!

If I could I would give them a -10. Horrible company. Run!!!!! Do not use then even if you do need the work. No matter what. You won’t get paid.

They called and said non of their contractors were any good. So they were looking fo a new company to work with. Not!

They demand payment from the customer upfront before the job is complete. They get paid instantly. But after you complete the cleaning they say you will get paid with pay pal immediately after you finish the job. Not!!!

They give you the run around! Call this number, leave a message, no reply. He’s not in, he’ll be back soon! The internet is down call this number, leave a message. No call back!! He’s in a meeting let me take your name and number? Get the picture!! They avoid you like the plague!

Avoid them like the plague!!!!! Boss Optima

  • May 2, 2019

SCAM

DO NOT DO BUSINESS WITH THESE PEOPLE. They lie and cheat.

  • Jul 18, 2018

Boss Optima We were contacted to do a job in our area by this company. We did the job on May 2, 2018. They get paid by credit card when the job is booked. I got an email a couple days later telling us we had great reviews from the customer and our check wiuld be mailed out in the next 5 days. We are still getting the run around. We have informed the homeowner that we haven’t been paid by them and he said he would do whatever he could to help us get paid. We have made probably 50+ calls. People should know that this company stalks the internet for people looking for jobs and gets in touch with them and charges twice as much to call someone in their area to come do the work then they keep your payment. Do not use this company or do work for them, they are SCAMMERS. ... your description ... Mesa Az

Boss Optima We were contacted to do a job in our area by this company. We did the job on May 2, 2018. They get paid by credit card when the job is booked. I got an email a couple days later telling us we had great reviews from the customer and our check wiuld be mailed out in the next 5 days. We are still getting the run around. We have informed the homeowner that we haven’t been paid by them and he said he would do whatever he could to help us get paid. We have made probably 50+ calls. People should know that this company stalks the internet for people looking for jobs and gets in touch with them and charges twice as much to call someone in their area to come do the work then they keep your payment. Do not use this company or do work for them, they are SCAMMERS. Will not pay for work done Mesa Az

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