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report scam| Country | United States |
| State | New Jersey |
| City | Atlantic City, |
| Address | 1 Borgata Way, Borgata Hotel, Casino & Spa |
| Phone | 609-317-1000 |
| Website | https://www.theborgata.com/ |
Borgata Reviews
I went to the Borgata Casino website to purchase tickets to the June 2 Ringo Starr and His All Starr Band concert.
I scrolled down the ‘purchase tickets’ – and was brought to a display of the theater and available seats and ticket prices. Never one, never, did anything gave me any indication I was still not on the Borgata Casino.
We even went to the effort of calling the Borgata using the number on the website and we connected to their events center and they gave us a recommendation as to where to sit. When they picked up the phone, they identified themselves as the “Borgata Casino”.
So I purchased tickets based upon the very clear belief I was purchasing them from the Borgata Casino and no one else.
When I got the tickets via e-mail, they didn’t have my name on them but instead they had Jake Klay.
When I contacted the Borgata Casino to ask them to resend the tickets in the right name, they told me they had not sold the tickets, but a scalper site - Ticketoffice.com had, and that I had been charged 4 times the actual cost.
According to Borgata Casino, when I clicked on the link to purchase tickets I was redirected to Ticketoffices.com without my knowledge and I was changed 4 times the actual ticket price!
When I called Ticketoffice.com they told me basically tough – I should have been aware that their website – even thought it had the exact look and feel of the Borgata Casino website, was in fact not the Borgata Casino!
They not only charged me 4 times the cost of actual tickets, they also charged me $180 for a service fee – which exceed the cost of the actual tickets themselves.
No mater how many times I called back to resolve the issue, I could not reach anyone.
When I tried to use their on-line chat option, I again was told ‘tough - I should have know I was buying from a reseller”
The Borgota response to the whole issue reminded me a the scene in Animal House – basically it was ‘Face it; you F**ked up, your trusted us…” by clicking on a link they gave me on their website!
They frankly didn’t care …
Even today, if you call them, they tell you you can buy tickets on their website, but when I pressed them, they freely admitted they send you to reseller sites, but never tell you. When I talked to them on the phone, they told me never to use their website to buy tickets, but to go to Comcast directly – but when you call the Borgata Casino, the answering message tells you to go to their website to buy tickets! So they know there is an issue and have done nothing about it.
So both the Borgata Casino and Ticketoffices.com scammed me.
Lets be clear, absolutely clear, never once did I think I was buying tickets from anyone but the Borgata Casino. Ticketoffice.com masqueraded at the Borgata Casino website - this was out and out fraud, and Borgata Casino enable that fraud by putting the one and only link on their website for this show to Ticketoffice.com, knowing full well you were supposed to go to Comcast.