Anytime a company removes your negative feedback is a company that cannot be trusted. Please save yourself some time and do not contact this company to book your travels. This company has no morals. They are based out of North Miami, Florida. Their Website is bookvip . com. Facebook is facebook . com / BookVIP /.
Please do not book from this company. They are a scam and will take your money. The customer service is terrible and unethical. Their deals can be found anywhere else, same prices, same destinations. Do not trust this company. You will be ripped off!
We received an offer from BookVIP.com for a 5 day/5 night stay at the Omni Cancun Resort. They gave us approximately 6 questions to validate whether or not we were qualified to go; we discovered during this time we would have to attend a 90 minute time-share presentation and we agreed. One week later, we received another validating phone call. Approximately 6 weeks later, we received a second validating phone call. Today, we received a third validating phone call and were told we were disqualified. When we asked how we could qualify, we were told that we would have to fax in our federal tax return from last year. We consider this absolutely absurd. Since we were disqualified, we asked for a refund and were told that there are no refunds, that they were going to keep our $635.68. We believe that this company BookVip.com is completely fraudulent. Fortunately, our credit card company is willing to fight this with them and we have initiated a credit card charge back.
DO NOT BOOK WITH THESE PEOPLE!! They are totally dishonest. There are so many complaints similar to ours listed on the internet.
In April 2016 booked and paid for a 4 night stay at a resort in Costa Rica through bookvip.com. The agent told me which airport to use, and thatshuttle service was available "just like in the states'. I paid an additional $80 to cover tips and gratuirites, and booked my air travel directly with an airline. Over a month later, on May 8th, i received a call from another company, that was affiliated with the resort, calling to 'verify' that I was aware that transportation to and from the airport was not provided. I was shocked to discover I not only had to arrange it myself (something I would have done at the time I booked had I known the need) but also that the cost for two of us could be as little as $240 round trip or up to $400, depending on who I used. I told him quite vehemently that was not what I had agreed to, and cancel the reservation. But he was Octavio Castillo of Vacations Unlimited, and I had to talk to bookvip.com to cancel and get a refund. Over the ensuing months, I spoke to three 'supervisors' in the 'refund department' at boovip, IMS vacations, Resort Vacations International, or whatever they were calling themselves that day who told me I missed the deadline to cancel because i only had 7 days, and did I purchase trip insurance? No? Too bad. Now, whether they told me that transportation was provided, in order to make a sale... and I think most reasonable people would agree that was the case, given the unsolicited phone notification from a company I had never heard of OR, that they merely omitted telling me about the need to book transport at a significant cost... omission of a material fact necessary to make an informed purchase, any self-imposed limitations on the time to secure a refund are void. They owe me a refund, and refuse to do so.
I filed a complain twith the Louisiana (yes, Louisiana) Better Business Bureau for their area, but all they could do was get the company's response? "If our agent said transportation was included, prove it!" If you ar enot recording your phone call, they can lie with impunity. I filed this with Florida, which regulates the travel industry, and the company sent a bunch of paperworkwith arrows all over pointing out my signature and awareness of their refund policy, trying to snow the government with paperwork that is really meaningless. I don;t dispute the paperwork... just th elies they told to obtain it and my money
I considered taking this to small claims court where I would prevail no matter how many documents and notificiations of their refund policy they produced, but they have an address in Florida and it was a Florida bank where my money was deposited. And the fictitious name of bookvip.com is registered there, with an address in North Miami which is different from the address of the respondent. The registered agent, on whom I would have to serve the summons, has a new York address. The company is wholly owned by another Limited Liability in Louisiana which is owned by three people. To file suit, I have to either catch one of these scoundrels in my state, and file here, or or locate all concerned in their several states and pay for the service of summons, and then bear the expense of travelling there for the court date. It would easily cost ten or twenty times the $500 I want to recover. Multiple companies in multiple states for less than a handful of owners is a good way to insulate yourself from legitimate claims, using the legal system to help perpetuate the retention of funds to which they are not entitled.
Bottom line, they lied to me, they took my money, and they refuse to return it. Do not do business with these people.
Last July my husband and I went through bookvip.com for a stay at Daytona. We went and did a video tutorial of our stay while on the resort and received a free 3 night stay at any westgate in the United States.. When we got home I called bookvip to confirm and they said yes. I asked how long was it good for and they said I must use it within 1 year or it will expire. I ask about staying at westgate myrtle beach and they said yes cause it's inside u.s... So yesterday may 28,2016 I called to book the stay for June 16 and was told they only could honor for stay at Vegas or Orlando but we wanted myrtle beach. I sent a messenger complaint and did a complaint on their fb page.
They did read the messenger message but didn't respond. I called today may 29 and they said they would allow myrtle beach but there were no rooms available for the days we need. My husband already took vacation days that can't be changed. So I did ask if the westgate could be transferred to a different resort and Moneth said yes and extended the free stay through December 2016. I called Hilton myrtle beach and they had rooms, so did festiva at sandcastle and holiday inn surfside all at myrtle beach. I did tell them it was through a promotion with bookvip.
I even put bookvip on speaker and used my husbands phone to call holiday inn surfside myrtle beach and put them on speaker so bookvip could hear them say they have rooms for the days we need but book vip still said there are no rooms. I did record every person I spoke with and I did tell the last guy this as well. So my husband put in vacation days and we aren't going to get to use them because of their lies! I want this fixed and honestly with all the trouble they should honor the free vacation which was already promised and then they should have to pay for our gas and all food just so we don't sue them. Those vacation days is a weeks pay down the toilet! Pissed and won't backdown! They can make us happy or we will talk to a lawyer, I have my proof.
Book Vip Charges Customers Fake Taxes When You Call About price you see advertised likee 399.00 then they charge you tax and tell you its goverment taxes or hotel taxes sometimes the rate is as high as 24% which does not exist at any tax rate there are no taxes if you call other companies they dont charge tax but book vip does
BookVIP.com Reviews
Anytime a company removes your negative feedback is a company that cannot be trusted. Please save yourself some time and do not contact this company to book your travels. This company has no morals. They are based out of North Miami, Florida. Their Website is bookvip . com. Facebook is facebook . com / BookVIP /.
Please do not book from this company. They are a scam and will take your money. The customer service is terrible and unethical. Their deals can be found anywhere else, same prices, same destinations. Do not trust this company. You will be ripped off!
We received an offer from BookVIP.com for a 5 day/5 night stay at the Omni Cancun Resort. They gave us approximately 6 questions to validate whether or not we were qualified to go; we discovered during this time we would have to attend a 90 minute time-share presentation and we agreed. One week later, we received another validating phone call. Approximately 6 weeks later, we received a second validating phone call. Today, we received a third validating phone call and were told we were disqualified. When we asked how we could qualify, we were told that we would have to fax in our federal tax return from last year. We consider this absolutely absurd. Since we were disqualified, we asked for a refund and were told that there are no refunds, that they were going to keep our $635.68. We believe that this company BookVip.com is completely fraudulent. Fortunately, our credit card company is willing to fight this with them and we have initiated a credit card charge back.
DO NOT BOOK WITH THESE PEOPLE!! They are totally dishonest. There are so many complaints similar to ours listed on the internet.
In April 2016 booked and paid for a 4 night stay at a resort in Costa Rica through bookvip.com. The agent told me which airport to use, and thatshuttle service was available "just like in the states'. I paid an additional $80 to cover tips and gratuirites, and booked my air travel directly with an airline. Over a month later, on May 8th, i received a call from another company, that was affiliated with the resort, calling to 'verify' that I was aware that transportation to and from the airport was not provided. I was shocked to discover I not only had to arrange it myself (something I would have done at the time I booked had I known the need) but also that the cost for two of us could be as little as $240 round trip or up to $400, depending on who I used. I told him quite vehemently that was not what I had agreed to, and cancel the reservation. But he was Octavio Castillo of Vacations Unlimited, and I had to talk to bookvip.com to cancel and get a refund. Over the ensuing months, I spoke to three 'supervisors' in the 'refund department' at boovip, IMS vacations, Resort Vacations International, or whatever they were calling themselves that day who told me I missed the deadline to cancel because i only had 7 days, and did I purchase trip insurance? No? Too bad. Now, whether they told me that transportation was provided, in order to make a sale... and I think most reasonable people would agree that was the case, given the unsolicited phone notification from a company I had never heard of OR, that they merely omitted telling me about the need to book transport at a significant cost... omission of a material fact necessary to make an informed purchase, any self-imposed limitations on the time to secure a refund are void. They owe me a refund, and refuse to do so.
I filed a complain twith the Louisiana (yes, Louisiana) Better Business Bureau for their area, but all they could do was get the company's response? "If our agent said transportation was included, prove it!" If you ar enot recording your phone call, they can lie with impunity. I filed this with Florida, which regulates the travel industry, and the company sent a bunch of paperworkwith arrows all over pointing out my signature and awareness of their refund policy, trying to snow the government with paperwork that is really meaningless. I don;t dispute the paperwork... just th elies they told to obtain it and my money
I considered taking this to small claims court where I would prevail no matter how many documents and notificiations of their refund policy they produced, but they have an address in Florida and it was a Florida bank where my money was deposited. And the fictitious name of bookvip.com is registered there, with an address in North Miami which is different from the address of the respondent. The registered agent, on whom I would have to serve the summons, has a new York address. The company is wholly owned by another Limited Liability in Louisiana which is owned by three people. To file suit, I have to either catch one of these scoundrels in my state, and file here, or or locate all concerned in their several states and pay for the service of summons, and then bear the expense of travelling there for the court date. It would easily cost ten or twenty times the $500 I want to recover. Multiple companies in multiple states for less than a handful of owners is a good way to insulate yourself from legitimate claims, using the legal system to help perpetuate the retention of funds to which they are not entitled.
Bottom line, they lied to me, they took my money, and they refuse to return it. Do not do business with these people.
Last July my husband and I went through bookvip.com for a stay at Daytona. We went and did a video tutorial of our stay while on the resort and received a free 3 night stay at any westgate in the United States.. When we got home I called bookvip to confirm and they said yes. I asked how long was it good for and they said I must use it within 1 year or it will expire. I ask about staying at westgate myrtle beach and they said yes cause it's inside u.s... So yesterday may 28,2016 I called to book the stay for June 16 and was told they only could honor for stay at Vegas or Orlando but we wanted myrtle beach. I sent a messenger complaint and did a complaint on their fb page.
They did read the messenger message but didn't respond. I called today may 29 and they said they would allow myrtle beach but there were no rooms available for the days we need. My husband already took vacation days that can't be changed. So I did ask if the westgate could be transferred to a different resort and Moneth said yes and extended the free stay through December 2016. I called Hilton myrtle beach and they had rooms, so did festiva at sandcastle and holiday inn surfside all at myrtle beach. I did tell them it was through a promotion with bookvip.
I even put bookvip on speaker and used my husbands phone to call holiday inn surfside myrtle beach and put them on speaker so bookvip could hear them say they have rooms for the days we need but book vip still said there are no rooms. I did record every person I spoke with and I did tell the last guy this as well. So my husband put in vacation days and we aren't going to get to use them because of their lies! I want this fixed and honestly with all the trouble they should honor the free vacation which was already promised and then they should have to pay for our gas and all food just so we don't sue them. Those vacation days is a weeks pay down the toilet! Pissed and won't backdown! They can make us happy or we will talk to a lawyer, I have my proof.
Book Vip Charges Customers Fake Taxes When You Call About price you see advertised likee 399.00 then they charge you tax and tell you its goverment taxes or hotel taxes sometimes the rate is as high as 24% which does not exist at any tax rate there are no taxes if you call other companies they dont charge tax but book vip does