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Books-A-Million


Country United States
State Pennsylvania
City Chambersburg
Address 3055 Black Gap RD
Phone 7172630712

Books-A-Million Reviews

  • Dec 19, 2022

In April 2022 I tried to place an order but then canceled it. then I placed an order 11/07/2022 for items that were supposedly shipping in "1-2 weeks" No products. I wrote they said they items would ship 2-3 weeks but still nothing.

Around December 14, 2022 I went online and did a review search and found many complaints stating this company was a "a scam", that products had not been shipped, that no one was answering calls. then I sent them two additional emails and asked them to cancel order and refund my credit card. I also reported them to thr Windsor, Ontario BBB.

Today is 20 December and I still cannot reach them by phone, or by email, and they have not issued a refund. The one time they responded I got their email so there is no issue with them sending responses and emails going to trash can but I do remember that this was something they said last April when I had first tried but then cancelled an order.

Ive never dealt with a company that behaves in this manner so I do have to wonder if they aren't making a run to try and make as much money during the holidays, and then might simply vanish with my money--and your money too. the site looks great, but maybe that is part of the scam. I also noticed that their own reviews (click on reviews at the bottom left of the page) are all 5-star reviews, with perfect English--all apparently seem written by the same person(s).

likewise, a reviewer on sitejabber--where there are many bad reviews--states that he/she/they learned that the company is renting a warehouse...and while that might sound normal, as companies have to have a place to ship and receive products, it does seem a desolate place, that doesn't appear to have an office--which would be necessary if they have as many staff as they claim. No one answers the phone, which is weird.

  • Aug 20, 2016

They always persist at selling you a d**n magazine subscription! I recently purchased a book and my girlfriend had shown an interest in the free magazines, so the employee took her information, but here's what they ultimately did. My girlfriend received the product and noitifications and I received the bill...we both live in separate locations, with our families to be exact. So yeah, after I've already canceled my bank card I realise what's happened so then I try to call and cancel the subscription and after 10 minutes of listening to an automated female and after pressing zero repeatedly I finally get through to an actual person whose only response is "I'm sorry sir your phone is cracking, I can cannot hear you" so even and after turning the volume on my house phone down, still the same response. So yes I hung up the phone. Maybe Books-A-Million should just stick with selling the books and magazines on their shelves instead of real life telemarketing. They're lying when they ask "would you like to receive free magazines?", "you can cancel after the trial period", "it's easy to cancel just call this number here at the bottom". I'll be sure to purchase any future books from B***** and N*****

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