I bought THREE puppies from Daniel/Bonne Amie Pets and had them paid for through PayPal by May 3, 2021. On Wednesday, May 12, Daniel confirmed a booked flight to Seattle, WA (Seatac airport) to arrive June 2, 2021.
On June 1, Daniel informed me I would only be receiving TWO puppies due to one puppy (Crystal) being held in Hanoi due to heat stroke. When I arrived at the cargo receiving area at Seatac on June 2, I was informed that only ONE puppy had arrived (Hobbit). The other puppy (Lottie) had been detained in Dubai because she did not pass the veterinary inspection.
I later learned (on June 7--from the Emirates cargo manager in Seattle, NOT Daniel) that Lottie was in very poor condition in Dubai with abscessed wounds and hypoglycemia.
I continued to attempt to get updated information from Daniel on the condition of the two puppies I did not receive, and he responded on June 9. In that communication, he told me that Crystal was OK but Lottie was not doing well. He offered a REPLACEMENT of same quality for Lottie, who will/would be shipped to me with Crystal (he did not indicate WHEN).
It is now June 17 2021 and I have had no further communications/updates from Daniel despite REPEATED efforts to contact him through WhatsApp. I want information and I want this situation resolved. Truthfully, I would prefer a refund for the two puppies I did not receive as I am not confident they will arrive here in good health.
Bonne Amie Kennel Reviews
I bought THREE puppies from Daniel/Bonne Amie Pets and had them paid for through PayPal by May 3, 2021. On Wednesday, May 12, Daniel confirmed a booked flight to Seattle, WA (Seatac airport) to arrive June 2, 2021.
On June 1, Daniel informed me I would only be receiving TWO puppies due to one puppy (Crystal) being held in Hanoi due to heat stroke. When I arrived at the cargo receiving area at Seatac on June 2, I was informed that only ONE puppy had arrived (Hobbit). The other puppy (Lottie) had been detained in Dubai because she did not pass the veterinary inspection.
I later learned (on June 7--from the Emirates cargo manager in Seattle, NOT Daniel) that Lottie was in very poor condition in Dubai with abscessed wounds and hypoglycemia.
I continued to attempt to get updated information from Daniel on the condition of the two puppies I did not receive, and he responded on June 9. In that communication, he told me that Crystal was OK but Lottie was not doing well. He offered a REPLACEMENT of same quality for Lottie, who will/would be shipped to me with Crystal (he did not indicate WHEN).
It is now June 17 2021 and I have had no further communications/updates from Daniel despite REPEATED efforts to contact him through WhatsApp. I want information and I want this situation resolved. Truthfully, I would prefer a refund for the two puppies I did not receive as I am not confident they will arrive here in good health.