I placed an order and then very shortly cancelled it. They refused to cease filling the order. So I had to wait until they shipped it. At this point I have paid $30.19. $6.22 of that was shipping costs. They refused to provide a return label, they refused to offer store credit or a discount of any kind.
After I received the package, I returned it at an additional cost of about $10 via fed ex. I notified customer service and still all I can offer were scripted sympathies. I even asked for the contact info of a higher up, and they ignored that too. I appealed to them that they try a little harder to rectify the situation and they were not willing to even try.
When the package arrived per FedEx tracking info on 8/8 I notified the company. Today I checked and had still not received a refund. They never bothered to follow up on it even though I cooperated in expediting the process. I only now was processed the refund on 8/24/2016 for $23.97 for the product alone. I am now at a loss of $16.22 for doing business with Bodybuilding.com.
I do most of my shopping online and this is the first time I have ever lost money. I would have been willing to eat the shipping costs if they were more flexible but they had no problem sticking it to me. They got their product back and will resell it. I will still be out $16.22.
Thank you for contacting Bodybuilding.com Regarding the delays with order # 2252522991. We're sorry for the extreme delays you've experienced and understand how frustrating Certainly it must be to wait for your delivery. I'm happy to review your order and Provide you with some additional information.
After the package leaves the United States, it takes 10-25 business days to be delivered to your country's customs officals for clearance inspection. Of our best to speed up the w customs process by providing Them with all the required paperwork for import, but are Unable to determine an exact time frame for how long your package will take to clear. Unfortunately, on occasion we've seen packages take the long the 55 business days to clear customs due to high volume at processing, or if the package Has Been designated for further inspection.
When a package is not delivered Within an extended period of time, it's possible it was rejected by your country's customs agency and is being returned to our warehouse, or in rare situações, the package may be destroyed by customs. This can happen When the government has rules or regulations do not allow que Certain products to enter the country.
If your package was rejected and returned, we can offer you a refund or issue you an in-store credit for the price of the products (Which does not include shipping or return shipping fees.) I'm very sorry, but we must to wait for the package to be returned and processed by our warehouse, Which can take several months, so we appreciate your patience. Once the package Has Been returned and processed, we'll send you a notification email.
Bodybuilding.com, LLC. Reviews
I placed an order and then very shortly cancelled it. They refused to cease filling the order. So I had to wait until they shipped it. At this point I have paid $30.19. $6.22 of that was shipping costs. They refused to provide a return label, they refused to offer store credit or a discount of any kind.
After I received the package, I returned it at an additional cost of about $10 via fed ex. I notified customer service and still all I can offer were scripted sympathies. I even asked for the contact info of a higher up, and they ignored that too. I appealed to them that they try a little harder to rectify the situation and they were not willing to even try.
When the package arrived per FedEx tracking info on 8/8 I notified the company. Today I checked and had still not received a refund. They never bothered to follow up on it even though I cooperated in expediting the process. I only now was processed the refund on 8/24/2016 for $23.97 for the product alone. I am now at a loss of $16.22 for doing business with Bodybuilding.com.
I do most of my shopping online and this is the first time I have ever lost money. I would have been willing to eat the shipping costs if they were more flexible but they had no problem sticking it to me. They got their product back and will resell it. I will still be out $16.22.
Thank you for contacting Bodybuilding.com Regarding the delays with order # 2252522991. We're sorry for the extreme delays you've experienced and understand how frustrating Certainly it must be to wait for your delivery. I'm happy to review your order and Provide you with some additional information.
After the package leaves the United States, it takes 10-25 business days to be delivered to your country's customs officals for clearance inspection. Of our best to speed up the w customs process by providing Them with all the required paperwork for import, but are Unable to determine an exact time frame for how long your package will take to clear. Unfortunately, on occasion we've seen packages take the long the 55 business days to clear customs due to high volume at processing, or if the package Has Been designated for further inspection.
When a package is not delivered Within an extended period of time, it's possible it was rejected by your country's customs agency and is being returned to our warehouse, or in rare situações, the package may be destroyed by customs. This can happen When the government has rules or regulations do not allow que Certain products to enter the country.
If your package was rejected and returned, we can offer you a refund or issue you an in-store credit for the price of the products (Which does not include shipping or return shipping fees.) I'm very sorry, but we must to wait for the package to be returned and processed by our warehouse, Which can take several months, so we appreciate your patience. Once the package Has Been returned and processed, we'll send you a notification email.